The back up camera complete blacks out eliminating visibility at the rear of the car.
2023 Chrysler Pacifica: backup camera failure
5 of the 156 complaints about the 2023 Chrysler Pacifica describe backup camera failure.
- owner complaints
- 5
- of this car's complaints
- 3%
- recalls
- 2
Is there a fix? There are 2 recalls and 121 service bulletins for this area of the car. See below
Backup camera failure by model year
What owners say
The contact owns a 2023 Chrysler Pacifica. The contact stated that upon putting the transmission into reverse in order to back up the vehicle, the center console display for the reverse back up camera will not function and a black screen was displayed, no warning lights were illuminated. The vehicle was taken to a local dealer where it was inspected however the vehicle was not diagnosed as the VIN was not included in a recall. The vehicle was not repaired. The manufacture was not notified of failure. The failure mileage was 55,000.
Back up camera none functioning. When put in reverse it goes black, or goes blue and says “system not available “ at times the camera freezes and does not show correctly.
Rear view camera will not come on in reverse. All fuses are good with no visible damage to wires. Head unit was factory reset with no resolve.
I have completed recall 66B/the federal safety agency 24V‑436 on my Chrysler Pacifica. I'm continuing to have issues where the uconnect system locks up and restarts, the rear view camera freezes or turns on when driving forward. Once the system locks up you can't operate certain vehicle controls such as HVAC as they are controlled through the system and the buttons do not respond. I tried contacting Uconnect but their phone system says "error" after multiple steps to get to a representative. I've read many other people having these issues online also. This is a serious safety issue if the controls for your vehicle lock up while driving and the rearview camera doesn't work. I've updated the system per the recall and the issues persist.
Service bulletins that may apply
- Note: Document released 10/2/2026
- Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star...
- SXM Radio Doesn't Reflect Station Or Song Changing Customers may experience the following: SYMPTOM: ● When...
- Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
- Front Fog Lamp RT 1) If the lamp contains moisture, do not replace it immediately
- Calibration Requirements For The Power Sliding Door Module (PSDM).
- Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode
- Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
Related recalls
Electrical system: 12v/24v/48v battery
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2023 Chrysler Pacifica plug-in hybrid electric vehicles. An electrical short may occur due to an incorrectly installed 12-volt battery isolator post, resulting in a fire while parked or driving.
- Risk
- A fire while parked or driving can increase the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will correct the isolator to fit the anti-rotation stud, free of charge. Owner notification letters were mailed November 28, 2023. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is B0A.
Recall number 23V753000 · Recall details
Electrical system: wiring: connectors/plugs/receptacles
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
- Risk
- An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
- Remedy
- Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 03A.
Recall number 23V010000 · Recall details
Questions about the 2023 Chrysler Pacifica backup camera
Is backup camera failure a common problem on the 2023 Chrysler Pacifica?
5 of 156 owner complaints about the 2023 Chrysler Pacifica (3%) mention backup camera failure. The model year with the most reports is 2021.
Is there a recall or service bulletin for this on the 2023 Chrysler Pacifica?
There are 2 recalls and 121 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2023 Chrysler Pacifica
Check engine light 28Loss of power 19Stalling 8Transmission failure 7Won't shift 6
VIN decoder
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