2019 Chrysler Pacifica: backup camera failure

Filed Oct 14, 2026 · Driver assistance, Engine · 112,000 miles · TX

The contact owns a 2019 Chrysler Pacifica. The contact stated that while stopped at a traffic light, the vehicle lost motive power and the engine shut off. The contact was able to restart the vehicle. Additionally, the contact stated that while driving in Reverse (R), the rearview camera displayed a frozen image. The dealer was notified of the failures. The contact stated that the failures were known issues for the vehicle model. The manufacturer was notified of the failures and advised the contact to report the issues to the federal safety agency Hotline. The failure mileage was approximately 112,000.

Filed Jul 23, 2026 · Driver assistance · AL

Rear back up camera intermittent with blank screen and occasional message on screen “camera not available” when in reverse. Automatic backup anti colision braking not functioning when camera not showing rear picture When signaling to change lanes, audio and mirror lighted warning signal not warning adjacent vehicle in danger zone NTSB web site list July 2026 recall for 16 vehicles in model years including mine. My VIN showed no open safety recalls and Chrysler dealer does not have recall authorization to address issue

Filed May 30, 2026 · Electrical, Steering · SC

2019 Chrysler Pacifica. The vehicle has ongoing steering, electrical, and power steering/EPS failures. The steering wheel intermittently jerks/pulls while driving, the vehicle has experienced random loss of steering assist, and the electrical system cuts out or malfunctions during normal use. The steering wheel lights and backup camera guidelines also disappear during driving sessions and only return after fully restarting the vehicle. The exact root cause is UNKNOWN, but the affected systems appear to include the EPS/power steering system, steering/suspension components, battery/electrical system, and possibly related control modules. My safety and others’ safety were put at risk because the vehicle has lost steering assist and had electrical failure while being driven, including a prior failure in an intersection. When the steering assist drops or the wheel jerks, the vehicle becomes difficult to control. This is especially dangerous because I transport my family in this vehicle. The issue has been reported repeatedly since purchase. The vehicle was inspected/repaired through Carvana/SilverRock’s repair process at Brockman Automotive, including rack and pinion/steering-related work. After that repair, the vehicle continued to drift and handle improperly. A later independent inspection at Davidson Automotive identified a loose/not properly secured tie rod, alignment problems, and a failed auxiliary battery. The shop could not complete deeper diagnostics until those prerequisite issues were corrected. The vehicle has also suffered abnormal front tire wear after the steering/alignment problems. Warning/symptoms before or during failures include steering wheel jerking/pulling, clunking/clanking/grinding/groaning noises, vehicle drift, service start/stop warning, electrical malfunctions, intermittent steering wheel control/light issues, loss of backup camera guidelines, and loss of steering assist. The vehicle/component is available for inspection upon request.

Filed Sep 15, 2025 · Electrical · NC

I am having an issue with the monitor in vehicle. For several months now have and issue with the backup camera some times working and sometimes it doesn't. It will sometimes be gray or black but will show the lane lines but no outside picture. It will also sometimes show the backup camera but it will be froze and does not move with the vehicle. Saturday had and issue where the monitor was ghost touching the buttons on the screen; it was turning the channel and also changing the air conditioner. I had to cut the radio and monitor off so the air would work properly. was reading online where some people were having this same issue and was saying it was being recalled for software issues, but with my vin number shows no recalls at all. just wondering if this is a issue that should be recalled on these vehicles or if there is another reason for it. If it happens again I will surely get pictures or video evidence since there is an option on here for it.

Filed Sep 9, 2025 · Electrical, Steering · AL

when driving into a left curve the chrysler pacifica minivan at roughly 10:00 on the steering wheel, the steering wheel locks and is very hard to get out of the locked state. in order to clear the locked state I have to jerk the wheel hard back to the right to get it free. I feel that it will eventually either stay locked in that position and cause a head on collision or if overcorrected will cause the vehicle to swerve to the right and cause a crash. I feel this is a very unsafe situation and have talked to many people with this problem and they have also said the same thing. Also i have read several forums on the internet about others across the country having the same issue. secondly the backup camera has started to not work recently. it started around the same time that the locked steering situation occurred. also some of the buttons on the steering wheel are not functioning properly. volume up when pressed causes the volume to go down and vice versa. i believe that there is an electrical issue in this vehicle and it is affecting the steering along with other items. please initiate the recall for the steering because i do not feel safe with this happening and especially if it is raining. thank you

Filed Jan 26, 2024 · Driver assistance · MD

The entire radio/ backup camera freezes and will not come back on for minutes at a time. The dealer is aware of the problem and replaced the entire system once already. They were not able to reproduce the issue however I have video and pictures of a few incidents. There were no warnings however it almost always happens when first starting the car and so the backup camera becomes unusable along with all temperature controls and radio.

Filed May 11, 2023 · Driver assistance, Electrical · TX

The affected component is the backup camera and warning system. The malfunction happens in a loop around every 3 minutes. My safety and that of others is put at risk when the backup and rear collision warning fails to function and negates backward motion visibility to the driver by such failure. There are no warning lamps currently or any notification of any failure in the car. I have taken the car to the dealership and they have found no issues.

Filed Jan 30, 2023 · Driver assistance, Electrical · SC · 1 injury

The vehicle is a 2019 Chrysler/Braun mobility van, my wife is a paraplegic that has no feeling from the chest down. The Uconnect system is the issue. The Blind Spot Alert does not work, the Power Sliding Doors do not work, the Windows will not operate, the Heat go to 76 degrees and will not turn off, the Info Center goes black, the Back Up Camera will not work, the Navigation system stops working, the Audio stops working, the Audio/Bluetooth will not work, the Panel Lights come on but do not work. We were on a trip when the Uconnect system malfunctioned and all the above happened. The temp outside was about 75 degrees and the heat came on and the windows would not work. My wife's foot got so severely burned it needed medical attention and is still dealing with this 3 months later. The vehicle became an oven. With the power sliding doors being inop my wife is either a prisoner in her own vehicle or she cannot enter the vehicle at all. With her limited mobility and the backup camera inop it makes it unsafe for to back the vehicle up safely. If we are not familiar with an area we are going to it makes it that much more difficult to find our destination without the Navigation system working.

Filed Aug 12, 2022 · AL

When I left work tonight, my backup camera got stuck on my screen. I couldn't clear it off. It stayed on even while driving. I had no access to the UConnect system at all. The radio power button wouldn't even work. I tried turning the car off an back on. The problem continued. Once I finally got home, I turned the car off for about 30 minutes and restarted it. The problem was then resolved. I'm worried it will happen again though. After researching, I saw that there were reports of this happening a few years ago, but apparently my VIN was not included in that recall.

Filed Jan 25, 2022 · Electrical · AZ

The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.

Filed Jul 26, 2021 · Electrical · NC

The UConnect Infotainment system which controls the the radio, air temperature, seat and steering wheel warmers, and many other functions of the car will randomly go blank and the electrical components of the car cannot be controlled. This can happen in the middle of driving without warning and is distracting, but even worse takes control of the vehicle away from the driver. Drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. They may also lose access to safety features such as the back-up camera and hands-free phone use. Sometimes the problem resolves if turn vehicle off, sometimes the fuses have to be pulled, and sometimes the vehicle has to go to the dealer. Chrysler has not addressed this issue properly with software updates as it keeps happening. Here is a list of components that will not work when UConnect radio goes blank: - GPS and navigation system keeps turning on and off, or doesn’t work at all - Rear-view backup camera doesn’t work when reversing, or stays on when the car is in forward motion - Uconnect theater system doesn’t work properly (no radio, rear DVD, music, etc.) - Climate control isn’t responsive - Heated seats don’t work or are “stuck on” - Loss of Bluetooth connectivity, which is necessary for hands-free calling - TV monitors fail to turn on, connect and/or sync with the Uconnect system There are currently class action lawsuits on this matter. https://www.classaction.org/chrysler-pacifica-uconnect-screen-camera-gps-theater-lawsuits Please hold FCA accountable to get a proper fix out to stop this issue. I have personally experienced this problem multiple times and have been to the dealer twice to try different firmware updates and still have problem. I am not alone in dealing with this issue as many on forums and discussion groups have shared the same problems.

Filed Feb 20, 2021 · Electrical · 14,194 miles · IL

Car subject to recall for malfunctioning rear camera (ve-2 is code) during repair, touchscreen rendered inoperable. Now, camera doesn't work at all, most controls require use of touch screen which no longer works. Car had no issue before recall, no no backup camera and repairs are expected to take at least 6 weeks due to claimed lack of parts.