2002 Chrysler Town and Country body problems

Filed Mar 2, 2015 · Body · 95,000 miles · NY

Tl* the contact owns a 2002 chrysler town and country. The contact stated that while driving at various speeds, there was an abnormal noise emitting from the rear of the vehicle. The vehicle was taken to a dealer, where it was diagnosed that under carriage was rusted. The technician stated that the vehicle could not be repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.

Filed Nov 5, 2014 · Body · 114,550 miles · FL · 1 injury

Tl* the contact owns a 2002 chrysler town and country. The contact stated that after opening the rear lift gate using the key fob, it suddenly closed independently and without warning, striking the contact's head. The contact attempted to push the lift gate open but it failed to remain upright. The contact sustained injuries to the head and hand which required medical attention. The vehicle was not taken to an independent mechanic for a diagnosis. The manufacturer had been notified of the failure. The approximate failure mileage was 114,550.

Filed Nov 18, 2010 · Body, Locks · 80,000 miles · CA

Sliding door locks fail to operate remotely.

Filed Aug 11, 2010 · Body · 155,667 miles · NJ

Tl*the contact owns a 2002 town and country. The dealer replaced the power lift gate module; however, the failure wasn't corrected. He took the vehicle back to the dealer who stated that they replaced the part specified in the recall; therefore, they could no longer assist him. The contact replaced the lift gate latch himself which was the specific cause for the failure. The manufacturer will not assist the contact with a good will reimbursement, because of the vehicle mileage. The failure mileage was 155,667 and the current mileage was 155,821.

Filed Jun 27, 2008 · Body · 28,000 miles · NY

My new town and country (2002) has been rusting since day one. It was finally painted slightly under warranty at 28,000m on tailgate where it was bubbling. I continued to complain but it fell on deaf ears. The inside of the doors were photographed but nothing done. The undercarriage is completely rusted. It has holes in the body all around and bubbling is seen everywhere. It should not be doing this per local body shops and even dealer but no one will do anything. I am furious. Chrysler only thanked me for my comments. Has 68,000 on it now and has been cared for. Has no resale value due to its condition and the other issues yet paid a mint.

Filed Nov 17, 2006 · Body · 74,000 miles · CT

Dt*: the contact stated the rear lift gate opened on its own intermittently. The dealership adjusted the latch, cleaned the sensors, and lubricated the cables, but the problem persisted. Updated 12/28/06.

Filed Oct 19, 2006 · Body, Electrical · 64,290 miles · ME

10am, driving at a low rate of speed, slowing to turn left, I suddenly lost power steering and had to manual make the turn (very difficult). The van was also hesitating, like it would stall. I regained full power and power steering after 10 seconds +/-. Noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, I completely stalled in the road and had to restart the vehicle. Brought to dealership wednesday. They were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). Both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) I have called chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/the federal safety agency#10000327 relating to the problem with the power side door and/or liftgate. Even with providing this information, the problem cannot be fixed until they get a "code". I have exhausted my progress with chrysler in their assistance with the proper diagnosis of the problem so I could pay to have the correct component replaced. My option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle "codes" the problem and no assurances as to the number of diagnostic checks it may take to produce the "code", so I filed a complaint with chrysler customer assistance "which is handled in house". When asked what department handles complaints, I was told " chrysler customer assistance". I clarified that is the same department title as to which I was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. The circles begins!

Filed Aug 8, 2005 · Airbags, Body · 10,000 miles · MD

Dt: airbag light came on without deployment. Took vehicle to the dealer, who repaired the air bag. Consumer stated dealer did not say what the problem was. About a year ago this happened , and currently air bag light illuminated periodically and stayed on for a few seconds and then went off. Took vehicle back to dealer, and no repairs were made. Currently, the liftgate light was on. Consumer did not know why the light came on. Consumer had a repair done to latch on rear automatic liftgate, but the light still stayed on while driving-this was covered under an extended warranty-there was a recall on the 2003 chrysler town and country minivans, but this was a 2002 model. This was fine for about a day after leaving the dealer, but started coming on again.

Filed Apr 20, 2005 · Body · 32,400 miles · KS

Body panels at the top of the van are "separating" at 4 places near the pillar joints on both the driver and passenger sides. Body gaps are approximately 1 -2 mm wide and 3 inches long, located adjacent to rubber seals on the van's roof panel.*ak two chrysler dealers have reviewed the problem. Dealer 1 (olathe jeep chrysler in olathe ks) suggested the problem was created by a collision, but van has not been in one. Dealer 1 offered to seal the panel separations, but offered no further explanation. Dealer 2 (jay wolfe chrysler jeep in lee's summit mo) referred the problem to a partnering body shop operated by a ford dealership. The ford body shop stated that the panels are separating due to a manufacturer's adhesive defect and should be repaired under dealer's warranty. We are scheduled to have work done within the next week. I am reporting only to start a file in case others have similar problems.

Filed Mar 16, 2005 · Body · 6,000 miles · TX

The automatic liftgate would open by itself intermittently from a stop position while driving or while the vehicle was shift into drive. Vehicle is at the dealer , and they are unable to locate the cause of the problem.