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2011 Dodge Journey: won't start

7 of the 169 complaints about the 2011 Dodge Journey describe won't start.

owner complaints
7
of this car's complaints
4%
typical mileage
110,000
recalls
1
Is there a fix? There is 1 recall and 23 service bulletins for this area of the car. See below

Won't start by model year

What owners say

Filed Jul 22, 2020 · Electrical · 124,000 miles · FL

Randomly wont start vehicle goes into some type of anti theft mode told bad tipm by 3 different dealers. And told to remove battery to reset the system. This is only a temporary fix. This happens at least twice a week

Filed Aug 6, 2018 · Brakes, Engine · 156,000 miles · MI

The vehicle completely shut down while driving down ford road in dearborn mi. The steering would not move. The engine turned off. The brakes locked up. The car would not start to move out of oncoming traffic. It was towed to firstone complete autocare and serviced. Received the vehicle back on saturday the 4th of august. Again drove the vehicle and on a bridge on ecorse rd in taylor mi. The vehicle did the exact thing. It was towed back to firestone. Firestone returned the vehicle on august 6th and sent it to dealership for repair. Firestone said they saw no problem. Couldn't understand the problem. Both instances of stalling I had my 7 year old. Both instances we were nearly rear ended multiple times. Both times the vehicle shuts down with no steering, no breaks, and wont restart. It was a death trap. Firstone can verify my pick up locations both times. Used goch and sons towing through firestone on 8/5. Used united towing in dearborn on 8/3. Firestone also has vehicle records on file.

Filed Nov 5, 2017 · Engine · 95,000 miles · MI

While driving this vehicle, sometimes at highway speeds, the engine will stall. While all interior accessories stay energized, the engine does not attempt to restart. This has happened dozens of times and the vehicle has been to the dealership for this issue three different times. This issue did not start occurring until the touchscreen stopped working and the dash display started showing in german along with the vehicle not starting. I had it towed into the dealer where they had it for two weeks. They replaced the telematics gateway control module, several relays, and the battery. After this repair is when the above issue started happening. This is outright dangerous and has left my wife (her vehicle) stranded now three separate times. I understand the dealer is trying to recreated the issue when I take it to them, but they have not been able to get the vehicle to do it when they have it in their possession. I honestly believe that they are only driving the vehicle around the block and calling it good. This stalling has happened on city streets and at highway speeds. I just want my wife and child to be safe and I don't feel that is the case here. I will be looking to trade vehicle in if this issue cannot be figured out. I am also angry that I am paying on a piece of junk that spends more time in the shop than being driven.

Filed Oct 18, 2016 · Airbags · 110,000 miles · MS

The airbag light is on and will not go off. I'm not for sure if the airbag will deploy if I was in a accident. My ECM will not read and it was checked by to different scan tools. I am very concern about my safety. The electronic throttle control light comes on and my vehicle will not start. I am scared to drive my vehicle because I don't know what might happen.

Filed Oct 1, 2015 · Electrical · 51,000 miles · NC

My vehicle has been in the shop twice in 2 weeks. It started with a transmission issue. I was driving to work last monday when the car would not shift into gear. The engine continued to idle, but it would not go into the next gear. After having it towed to carmax where it was purchased. They sent it to the transmission shop who later confirmed my torque convertor was faulty. So it was replaced. My truck was in the shop from 9/21-9/25. I was finally able to pick it up on monday 9/28. Well, I picked it up and it was driving fine. Then all of a sudden yesterday 9/30, I go outside on my lunch break and it will not start at all. The lights, clock, radio, seats...etc all work fine. But, the vehicle will not start. No clicking noises or anything. It is not trying to turn over at all. I took it back to the transmission shop who last worked on it and they can not figure out what is wrong. They say the diagnostic machine is not picking up on anything! I have to wait until the morning to call the dodge dealership to see if they can now take a look at it. This is very frustrating!!!! I will update again once I know what the problem is.

Filed Oct 24, 2014 · Driver assistance, Electrical · 24,000 miles · CA

I was driving on the road during midnight, my battery sensor turned on 5 minutes later, I had multiple sensors turn on simultaneously. The ABS sensor, airbag, anti -traction as soon as I realized what was going on. I was merging to the emergency lane. I tried to push on the gas pedal and was not even able to accelerate due to the lack of power. I was worried but I was able to make it safely to the emergency lane. I tried to start the vehicle but couldn't the car wouldn't crank. So I had to tow the car to my mechanics and my mechanic told me it was due to the alternator. Lack of power = system will not allow you to run the vehicle. I would like something done about this ifit was not for the emergency lane me and my family could have been killed on the highway.

Filed Nov 28, 2011 · Electrical, Engine · MI

This is the first incident 2 months after I purchased this brand new truck. The car had no power at all. It would not start. I had to have it towed from my driveway. About 6 months later the car would not go into gear the head or brake lights would not work. I took it back to the dealership where I purchased it for the fourth time and it is has been in the service center about a month and they have no answers. I have have called dodge numerous times and can't get any help from anyone. This vehicle is not safe I have been pulled over by police numerous times for no lights and stranded because the car would not go into gear.

Service bulletins that may apply

Related recalls

Engine and engine cooling: engineReported July 7, 2015 · 145,379 vehicles affected
What is wrong
Chrysler (FCA US LLC) is recalling certain model year 2011-2015 Dodge Journey vehicles manufactured July 19, 2010, to May 26, 2015 and equipped with 2.4L engines. In the affected vehicles, the engine cover may detach from the engine and contact the exhaust manifold.
Risk
If the displaced engine cover contacts the exhaust manifold, there would be an increased risk of a vehicle fire.
Remedy
Chrysler will notify owners, and dealers will install an improved mounting system for the engine cover, free of charge. The recall began on October 15, 2015. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is R32.

Recall number 15V431000 · Recall details

Questions about the 2011 Dodge Journey won't start

Is won't start a common problem on the 2011 Dodge Journey?

7 of 169 owner complaints about the 2011 Dodge Journey (4%) mention won't start. The model year with the most reports is 2009.

Is there a recall or service bulletin for this on the 2011 Dodge Journey?

There is 1 recall and 23 service bulletins for the same area of the car. Check them below with your VIN.

Other symptoms on the 2011 Dodge Journey

Check engine light 13Stalling 11Grinding brakes 10ABS 9Fire or smoke 7Loss of power 6Overheating 5Power steering loss 5Premature wear 5

All model years of the Dodge Journey

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