2016 Ford C-Max: backup camera failure

Filed Oct 15, 2026 · Driver assistance · 63,343 miles · CA

The contact owns a 2016 Ford C-Max. The contact stated that the rearview camera is malfunctioning, cuts out intermittently, and displays an error message stating that the camera is unavailable. The contact received a safety recall notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the replacement parts required to complete the repair are not yet available. The contact has reached out to the local dealer and notified the manufacturer of the failure, noting that the manufacturer has exceeded a reasonable amount of time to provide the recall remedy. The failure mileage was 63,343.

Filed Oct 9, 2026 · Driver assistance, Electrical · CA

Rear view camera recall was last year on October 2025 I am facing serious safety issues with the camera not working properly or sometimes entirely not at all the screen turns blue and does not display anything it’s very dangerous

Filed Feb 18, 2026 · Driver assistance · CA

See attached document for complaint. RE: the federal safety agency SAFETY RECALL 25V695 To whom it may concern, In August 2025 we took our 2016 CMAX into the Ford Dealer we purchased it from to have the check out the back-up camera that was not working and have a service done. They charges us $225.00 to check it out and then wanted to service it for several hundred dollars more. There was no mention at that time about a recall, and after re-reading the bulletin you sent out, that did not come until October. The online status was that any repairs were not to begin until June 2026. Both of us are seniors and being concerned of the safety issues with the camera, we looked for the best price to repair/replace the camera and found a company, G&O Body in Placerville that did the repair for $618.25 In November.. So, at this point, we are out of pocket $843.25 to fix an issue that was put under free repair thru the recall. I would like to know how to apply for reimbursement for this camera replacement cost.

Filed Nov 21, 2023 · Driver assistance, Visibility · TX

The backup camera doesn't regularly function, ranging from 15% to 75% of the time. A tire man with prior experience in a Ford dealership recommended checking for an electronics update to the system. There may be a worsening functionality when the weather is wet, but that's not a clear correlation.

Filed Feb 27, 2022 · Driver assistance · WI

Both this 2016 and my 2013 ford c-max hybrid have the backup cameras failing. Sometimes they work, and sometimes they have a black or blue screen than pops up and it says camera unavailable. I know there is a recent recall for other fords with backup camera issues, but the c-max sells much lower volumes so it is harder to get the same exact problem recalled.

Filed Sep 7, 2021 · WA

Rear backup camera intermittently does not show any image on the screen. When this happens the screen is either blue or black and camera image either flashes in and out or never shows up at all. This happens approximately 10% of the time the vehicle is put in reverse - the rest of the time the camera works normally.

Filed Mar 21, 2019 · MD

Touchscreeproblems began with GPS glitches in dec 2018, and have gotten steadily worse...as of today - touchscreen dashboard is not working - including rear view camera, handless features, GPS, cd player, entertainment/audio system. N sometimes remains on even after the car has been turned off. Requires repeated turning on and off of car, and locking/unlocking the doors to have touchscreen finally turn off. Have contacted ford multiple times, and followed their directions to try and update system, and has not worked. Now ford wants me to take the car to the dealership, but the car (while less than 3 years old), is over 36,000 miles, so warranty has expired. On internet, seems like many other folks are also having this problem. Friends have 2017 ford fusion, which is having the exact same issues, but since it is still under warranty, ford is replacing their touchscreen unit for free. This is obviously a factory defect, and ford should do a recall.