The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse the vehicle, he is unable to see the backup camera image; the image is either upside down, distorted, or completely blank. The contact received a notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the local dealer stated that the parts required to complete the recall repair were not yet available. The contact feels that the manufacturer has exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was made aware of the issue. The failure mileage was 103,000.
2016 Ford Escape driver assistance complaints
Page 5 of 10: complaints 101 to 130 of 276, newest first, as owners wrote them.
The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts were available for the Mustang vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a blank screen, with the message that the camera was not available displayed. The dealer was contacted and confirmed the part for the recall repair was not available. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image behind the vehicle. The screen flashed a light or show a blank screen intermittently. The dealer was contacted, and it was confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 200,000.
The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts were available to repair Mustang vehicles only. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,020.
The rear view camera does not work at times and when it does the image is distorted and discolored and it is also upside down.
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the display screen and camera shut off without warning, and the camera failed to operate while in reverse. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 125,000.
See attached document for complaint.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear-view image glitched and eventually failed to display. The failure mileage was 102,000.
The contact owns a 2016 Ford Escape. The contact stated that while vehicle was in reverse(R), the rear-view camera displayed a blank screen with the message "Camera Unavailable". The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); and associated the failure with the recall. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000.
See attached document for complaint.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted in reverse(R), the rear-view camera failed to display a clear view image. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera intermittently failed to display an image. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
The contact owns a 2016 Ford Escape. The contact stated that the rear-view camera was occasionally inoperable. While reversing, the camera turned off without warning. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 55,000.
unknown
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on approximately five separate occasions, the screen was inverted, and the proximity alert notification chime failed to alert the driver, and the vehicle nearly struck persons behind the vehicle. The vehicle was taken to a dealer, but was not repaired because parts were not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 99,800.
The contact owns a 2016 Ford Escape. The contact stated that the rearview camera was intermittently inoperative. When functioning, the camera image was displayed upside down. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to the local dealer, who confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,000.
My rear camera and therefore cross traffic and parking indications fail almost every time I turn my car on. Ford acknowledges that this is a problem and that there is a recalled part, but they do not have replacement parts and so I must continue to drive with faulty parts.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a blank screen, and there was no image on display. The dealer was contacted and confirmed that the part was not yet available. A second dealer, Brad Deery Ford (1178 200th Ave, Maquoketa, IA 52060); was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the failure. The failure was approximately 111,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera intermittently failed to display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact received notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. Additionally, while reversing, the rearview camera displayed a blue image, and the message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, where the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
The contact owns a 2016 Ford Escape. The contact stated that the rearview camera became inoperable. There were no warning lights illuminated. The contact received a recall notification for the federal safety agency Campaign Number 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera persistently flickered and displayed a black screen. The dealer was made aware of the failure and confirmed that the parts were unavailable. The vehicle was not diagnosed or repaired. No further information was available. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a black screen. Additionally, the contact stated that occasionally the rear-view camera displayed an upside-down image. The failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
The contact owns a 2016 Ford Escape. While the contact's wife was reversing out of a driveway at approximately 1-3 MPH, the rearview camera displayed a white image and failed to operate as needed. The contact stated that due to the failure, the vehicle almost struck a child riding a bicycle behind the vehicle. The contact stated that the vehicle had experienced the failure listed in the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to a Ford dealer where the contact was informed that the rearview camera needed to be replaced; however, the parts was not available. The contact declined to pay out of pocket for a replacement rearview camera and was waiting for the part to become available. The manufacturer had not been notified of the failure. The failure mileage was approximately 56,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). The rearview camera was turning on and off, but the vehicle became inoperable. There were no warning lights illuminated. The local dealer was contacted and informed the contact that parts were only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The contact called the manufacturer but was unable to navigate the prompts to speak with a representative. The failure mileage was approximately 66,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image displayed a blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
The infotainment system does not relay any sound now both for radio listening or alerts such as backup interference. The camera glitches on and off and sometimes is blank. I have had this issue for about a month now. There is still no remedy and it has gotten worse.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while in reverse, the camera image failed to display. The failure mileage was 32,000.
The contact owns a 2016 Ford Escape. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2016 Ford Escape?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history