Welds that secure the door check arm to the driver side door failed. This makes the door very difficult to both open and close, potentially creating a safety issue. This is a known issue affecting these vehicles, and a recall should be issued to correct the problem.
2020 Ford Escape body complaints
Page 14 of 24: complaints 371 to 400 of 671, newest first, as owners wrote them.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver’s side door made an abnormal sound when opened. Additionally, the driver’s door was not able to be securely closed. No warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to fractured spot wields and the check arm mount in the door assembly. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 82,000.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormal popping sounds while being opened, and all four windows failed to roll down. The front driver's side door later failed to open. The contact entered the vehicle through the front passenger's side door and climbed over to the front driver's side seat to operate the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door hinges were fractured, and the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 19,502.
The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle through the driver’s side front door, he heard a popping sound. The contact stated inspected the door and became aware that the door weld was fractured and had punched a hole into the door frame. The vehicle was taken to the dealer and the fractured door weld was confirmed. The contact was informed that the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 61,000.
Weld on driver side front door for door limiting rod has broke. Door is difficult to close. Started with grinding sound inside door with popping friction prior to weld completely failing.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made a loud crunching sound. Additionally, the front driver's side door would inadvertently close while the contact was entering the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the front driver's side door had three fractured spot welds and that the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000. The VIN was unavailable.
The drivers door started making a popping noise when opened and then the welds on the door broke. Drivers side window would not go down.
Drivers door has broken spot welds. Loud snaps when door is opened or closed. Power window won't go down all the way. From what I'm reading the door could just open up as you are driving down the road. Door checker bar needs to be replaced. Part #lj6z7823552 b.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the contact attempted to enter the vehicle however, the front driver's side door was inoperable. The contact stated that the driver's side front door was difficult to open and was also very difficult to close. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed with a failed door check arm weld. The contact was informed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 41,000.
Driver side door hinge/weld breaks. The metal pops, makes a loud sound, door then has to be forced shut. Due to this the window and lock does not work. Driver side door broke first and now the passenger side door has done the same exact thing.
While 360 miles away from home, the drivers side door made a popping noise, the window and controls in the door would not work, the window cracked and the door would not work properly. The window would not operate and remained halfway down cracked and broken, the rearview mirrors would not operate. I went to a dealership and was told that this was a recurring problem with this particular vehicle and that the door hinge welds had broken. The only warning I got was a popping noise inside of the door.
Drivers side door has become unwelded. Started as a popping sound and now the door is getting harder to close, the window does not roll down.
Spot welds on front passenger door has come undone. The driver door was repaired for the same problem at 32,000 miles. Car is now 61,000
The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open, and the front driver’s side window also failed to operate as designed. No warning light was illuminated. The contact then stated that she authorized a friend that was an independent mechanic to diagnose the vehicle and it was determined that the swing arm control and the spot weld had fractured, and the driver’s side door might need to be replaced. The vehicle was nor repaired. An undisclosed dealer was notified of the failure and confirmed that the VIN was not included in a recall and referred the contact to the manufacturer. The manufacturer was notified of the failure and the contact was advised to contact the federal safety agency Hotline. The failure mileage was approximately 110,000.
Drivers door has a problem and closes on the driver it won’t stay open. The strap that holds the door open is broken due to a manufacturing defect. Window will not open due to things out of alignment inside the door.
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the passenger’s side door failed to close securely. The vehicle was taken to a dealer where it was diagnosed that the spot welds in the check arm attachment needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 25,217.
This issue affects the driver's door (left-front). The weld spots for the door dampening device within the frame of the door have failed. Prior to this failure the door would make three loud popping noises with each full opening and full closing of the door. This continued until all three weld points on this dampening devise have completely failed. Now the door is very difficult to open/close.
My driver side door began making a grinding/creaking noise when opening. It was rather alarming as it was loud and extremly noticibale everytime I would open AND close my door. At one point, I had opened my door while doing errands and I could not actually push the door closed without some physical force. Now the door makes a more hollow creaking sound while closing and opening the door. Recently, my driver side window has since malfunctioned (does not go down). I can push the button for it to go down, but it only moves two inches before it stops completly. I use my vvehcile to communte to and from work and to transport my children to school and back. This safety concern is alarming as the safety of myself is at risk if ever in an accident, potentially not being able to open the door or even the door unlatching while driving at highway speed of 120kms. I have voiced my concerns to my FORD dealership but due to not purchasing extended warranty at time of purchase, It is not covered and recommened to take to an autobody shop for servicing. The technician noted "it can be quiet expensive". There are no warning lights.
The spot welding on the door check broke off inside the door. The door doesn't open or shut right now, and the window no longer works.
The contact owns a 2020 Ford Escape. The contact stated that the driver’s side front door made clicking sounds while opening, and then failed to close securely. The contact stated that it took two people to close the door securely. The contact had to use the passenger’s side door to enter or exit the vehicle. The contact took the vehicle to the dealer who determined that the door needed to be replaced. The vehicle had not been repaired. the manufacturer was made aware of the failure and filed a case for the failure. The approximate failure mileage was 44,000.
The welds are breaking on the driver's side door. The hinge pops when the door is opened and is getting worse. The door feels like it will eventually not close properly (if it even is now).
Spot welds failed on left side front door check arm. Driver side door was making a loud creaking noise. Window was also affected and could not roll down. Took the car into the dealer thinking this would be covered under the warranty or the extended warranty we purchased when we bought the car new. Dealership discovered the spot welds failed. Was told we've have to replace the door.
The front driver's side door began popping and making a loud noise when opening. The the window stopped going down, and now you can hear air coming in through the door, like it is not shut all the way. I took my car to the dealership and they said this is a known problem with the door hinge welds and that the welds are busted. The recommended repair from Ford is replacement of the door and check arm. However, my car is over 36,000 miles, so out of warranty, and therefore the $1900 repair is my responsibility to pay to fix.
Spot weld in driver's side door check arm has broken and door will intermittently not close. It sounds exactly like problem the federal safety agency Action Number: PE23013 . Ford dealership has offered ZERO assistance, besides replacing the entire door.
Popping noise - left front door. The issue is at the check arm attachment.
See attached document from complainant
Left front door spot welds have failed - known issue with these Escapes and no recall has been made. Ford’s solution is to replace the door and check arm assembly to the tune of way too much money. Door makes loud creaking sound when opening door.
The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door arm detached from the attachment point. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment, which required a replacement. The vehicle was not repaired. After investigating the failure, the contact related it to the federal safety agency Action Number: PE23013 (Structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.
Front door check as broken on my 3 year old 2020 ford escape. Door is diffcult to open and will not open all the way unless forced.
right side driver door hinge is making noise when opened. It is beginning to not unlock when i am entering car. i have to go to passenger side to unlock. I am unable to operate window (up/down) fully. I have taken this to dealer and have been told by their body department that this is an issue that they have seen in on other escapes. Have been advised to not put window down. They are looking into this and will call me but have heard nothing since - 3 weeks. I am afraid that this door will break loose or that I will be unable to get into my car and be stranded somewhere. I am unable to get this fixed and obviously can't trade it as it is a known issue and dangerous. PLEASE RECALL THIS AND HAVE FORD OFFER TEMPORARY VEHICLES UNTIL THIS IS FIXED. i AM A [XXX] LADY WITH NO SAFE TRANSPORTATION! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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