I opened door and it made a loud pop and I took it to a dealership and was told it was a Ford issue and the door needed to be replaced but that their wasn’t a recall so I’m just stuck with a door that is very hard and loud to open.
2020 Ford Escape body complaints
Page 7 of 24: complaints 161 to 190 of 671, newest first, as owners wrote them.
Weld came undone. Driver door does not work properly. Window does not roll down
Drivers side door inner shell became unwelded. Ford released a TSB technical service bulletin about it, but refuses to call it a recall. Out of pocket $1500
Problems with the driver side door. Purchased car brand new. Currently has 25k miles (roughly). My 3-36k mile warranty ended 10/23. My door is making creaking snapping popping noises and the window Won't go down. I'm concerned the door won't open or worse snap and fall off while driving. I feel I have to hold the door while driving which is not safe. . I have to drive this car for work, I work in the field and need the car to go from location to location throughout the day. . I took it to the dealer garage. The conversation went along the lines, the door arm welds are bad and the garage mentioned they had 5 cars recently with the same problem. They said it was covered and then the door would have to be replaced. They (service dept) sent it over to the body shop stating it was too long of a job for service dept to do. I waited 2 weeks and went down to check on status. The body shop said it wasn't covered and it would be $2400 to replace the door. Contacted Ford about the letter that's supposedly to come out to owners with this problem 2020 escape and they know nothing about it. I reached out to another dealer in the area and they are very aware of problem with the escape door but they know nothing about Fords customer satisfaction program regarding the door. Very concerned the car door is unsafe.
Left front door check came unwelded from inside door panel causing door to not open and close properly. Left window would not work. Holes in door frame where hinges pulled out.
The driver front door check arm spot welds are breaking, making the door hard to open and close. The vehicle only has 56,000 miles.
The weld that holds the control arm for the front driver side door has broken.
Opening/closing driver door is very difficult must do slowly. Window does not go down. I can see three holes where the spot weld holding the hinge is gone.
The driver door welds have broken. The door has been investigated by Courtesy Ford, Hattiesburg, MS. They stated the door would have to be replaced at a cost of $2600. No warning lamps were indicated. Also, the breaks squeal when in reverse.
The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, he heard an abnormal sound coming from the door hinge. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. The manufacturer was not notified of the failure. After investigating the failure, the contact related the failure to the federal safety agency Action Number: PE23013 (Structure), but the vehicle was not included. The failure mileage was 15,000.
The door check bracket is broke to where my door makes a terrible noise and I hear this is affecting over 300,000 Ford escapes
My driver door began clicking and popping and I was unable to open my door to exit the vehicle . My driver window would not roll down. The following day the metal door arm had popped loose. And where the hinge was welded to the door. 3 holes were found and the metal hinge in the door started moving freely. I am a home care nurse and depend on my vehicle. It feels like the door is going to fall off. This scares me, because I am not sure if I will be unable to open my door or window to exit in case of an emergency. I am also fearful the door will fall off. I called ford and was told no recalls were reregistering for my vin number. I was told my warranty ran out and any repair will have to be paid fully by me. Ford refuses to put customer safety first in this situation. Please advise. Thank you.
The driver side door began making a terrible noise upon opening and closing. It would not close. The door eventually closed and the door weld for the hinge failed. The door does not operate properly and now the driver side window does not go down because the door hinge components are broken off inside the door and blocking the window from going down at all. Ford was contacted multiple times about the manufacturer failure and there is still NO Recall on the 2020 Escape AWD. They advised to wait for a letter from Ford allowing the fix. Ford has no information for when they will send letters to customers or dealers to fix the failed manufacturer weld component on the drivers side door.
When opening driverside door, hinge broke making it difficult to close door securely. Had to have the hinge replaced.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormally loud popping sound. Additionally, the door failed to open completely, and the window failed to roll down completely. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The failure mileage was 40,000.
The passenger door hinge made a large noise and was unable to close without extreme force. It was a safety issue as the car function and hinge mechanism failed. The dealer turned me away as they do not "weld" and referred me to a body shop. Yes, my independent auto service stated that the Door Stay and Mounting Bracket three small welds broke off. They were unable to re attach door properly as they do not weld. They noted the drivers side door is also starting to loosen. This is another safety concern.
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while driving. The vehicle was taken to the dealer, who diagnosed that the driver's side door check arm attachment point had failed. The contact related the failure to the federal safety agency Action Number: PE23013 (Structure). The manufacturer was notified of the failure but offered no assistance. The contact was later referred to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was 45,000.
On February 23,2024 the driver door started making very loud scraping and popping noises with physical resistance to opening or closing. The drivers power window started working very slowly like it was being dragged on, and then wouldn't go back up. Pushing on exposed window edge got it finally to go up and close. Over the next several days the noise and resistance has gotten worse. Found out NTSB has opened an investigation into this issue, and Ford has a service memo SSM 50150 as the cause is faulty spot welds on interior door anchors which can lead to door failure and unexpected opening. SO far Ford has not offered any help to repair this issue. I have filed a claim without result yet.
The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the front driver's side door made an abnormal popping sound. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that the driver's side door check arm attachment point had failed. The vehicle was not repaired. The contact related the failure to the federal safety agency Action Number: PE23013 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 51,000.
The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, there was an abnormal cracking sound heard. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the driver’s side front door was cracked or had a fractured spot weld at the check arm attachment in the door assembly. The dealer informed the contact that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact there was no coverage under a recall or warranty for the repair. The contact stated that the failure was related to the federal safety agency ID Number: 10234590, Manufacturer Communication Number: SSM 51553 (Structure). The failure mileage was approximately 33,000.
Drivers door spot welds that hold the reinforcing angle for the door check have broken loose allowing the door check angle to move inside of door, this makes it difficult to close the door all the way because the angle is hitting something inside of the door. Looking online this appears to be a common problem, Ford issued a service bulletin for this issue, (SSM 50150), we called the local Ford dealership and was told that since the vehicle is out of warranty there is nothing they can do. Vehicle has about 14,000 miles on it but is about 8 months out of warranty, it was used very little for the first 2 years due to Covid 19 pandemic shutting down the University that is the owner. The passenger door spot welds are also beginning to break loose.
Drivers side door started to make a loud popping sound and the window stopped rolling down. Every time the drivers side door opens it flings wide open because there’s nothing to keep it in place. Took the car to the dealership it was purchased at and was told that the ford escape has that issue with a faulty weld on the check arm causing it to break completely off with no way to repair it.
The door just started to make a bad noise and the window will not go down now. The weld mounts on the door have come undone!
Hinge on driver's door broke. Door pops every time it opens. Window will not roll all the way down.
Approximately a week ago we noticed a popping sound in our driver side door. You can see where the rivets have popped free from the sheet metal. This car is over its 3 year warranty by about one week. Yet, the dealer and Ford motor company do not want to do anything to replace our door. This is an issue that ford acknowledged as a problem on this specific car. But, no TSB or recall has been issued yet. Hopefully by leaving this message, the federal safety agency will look into this concern. I don't need my wife driving this car with a door that is not safe. Thank you!
The driver door popped open at 70 MPH on the interstate. Pulled over and the door was jammed open about 12 inches. We could not get the door to close or get the window to go down. We had to get out the passenger side. We finally forced the door closed with two of us pushing on it. Now it won't open all the way and the window is stuck about 6 inches from closing. Extremely dangerous situation. The vehicle has 56.000 miles and we purchased it new. Now my wife refuses to ride in it. We are both [XXX] . It's unbelievable that the Ford Motor Company has not addressed this! My dealer is stating the repair could cost us as much as $2000 out of pocket, the federal safety agency is our only hope.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Last week, I heard a popping noise when opening my driver side front door of my 2020 Ford Escape. I had the issue diagnosed by my local Ford dealership as broken spot welds on my door. Since then, the issue has progressed and my door no longer closes properly. It is a safety issue because my door is not closing properly and continuing to get worse. I do not feel comfortable driving until it is fixed. I was referred to a body shop by my local dealership for the issue and will have it repaired this week. The body shop confirmed the broken spot welds on my driver side front door.
The spot welds holding the door check on driver side have failed. The door does not open or close properly now we have had the vehicle for 3 months. The vehicle has 22000 miles on the Odometer.
Hello and thanks, for giving this your attention. 2 days ago, I heard a popping noise when I opened my drivers side door. There is now an issue opening and closing the door. The window also, will now not roll down. Upon, looking closer at the door frame, 3 factory tack welds have completely come loose.
Spot welds on drivers side front door attaching the check arm has broken loose causing a loud popping sounds and causing difficulty opening and closing the door. Ford is aware of the problem and refuses to fix it, even though they have been made aware of the issue by Ford through service bulletin numbers SSM 51553 and SSM 50150.
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