The fabric liner at the top of the car that is a sun block for the moon roof has come loose multiple times on both sides and it seems that the piece that should retract and keep tension on the cloth so that it properly feeds into the head liner is malfunctioning. The dealership has attempted to fix it multiple times and it continues to come loose and is now out of warranty. It hangs down when attempting to open the roof and blocks the rear view for the driver which is a huge safety concern.
2020 Ford Escape visibility problems
71 complaints (4% of all complaints for this car). Typical mileage when it fails: 40,000.
- owner complaints
- 71
- of this car's complaints
- 4%
- typical mileage
- 40,000
- crashes
- 0
- recalls
- 1
Which part fails
- Sun/moon roof assembly8
- Power window devices and controls4
- Windshield1
- Glass, side/rear1
- Defroster/defogger/HVAC system: compressor1
- Defroster/defogger/HVAC system: air handler/chamber, ducts, and valves1
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ford Escape visibility problems in other years
Specific symptoms reported on the 2020 Ford Escape visibility
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Visibility: windshield wiper/washer: motor
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.
- Risk
- Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the front wiper motors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 2, 2026. Additional letters will be sent once the final remedy is available, anticipated in November 2026. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on March 4, 2026.
Recall number 26V117000 · Recall details
What 2020 Ford Escape owners say
Most recent owner complaints, unedited.
The contact owns a 2020 Ford Escape. The contact received notifications of the federal safety agency Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
The contact owns a 2020 Ford Escape. The contact stated that while opening the moon roof, the moon roof cover cloth bunched up and blocked the view of the rear glass. The failure mileage was approximately 51,250.
**Subject: Unavailable Safety Recall Remedy – Ford Recall 26S14 / the federal safety agency 26V‑117** I am submitting this concern regarding an outstanding safety recall affecting the front windshield wiper motor on my 2020 Ford Escape SE. Ford Recall 26S14 (the federal safety agency Campaign 26V‑117) was announced in March 2026 because the windshield wiper motor may fail, causing the windshield wipers to stop operating properly. This defect presents a serious safety concern. If the windshield wipers fail during rain or other adverse weather conditions, a driver could suddenly lose the ability to see the roadway, surrounding vehicles, pedestrians, and other hazards. As of October 9, 2026, my vehicle remains subject to this recall, and the federal safety agency's VIN-specific database indicates that a remedy is not yet available. I am particularly concerned about continuing to operate a vehicle with an unresolved defect affecting a critical visibility and safety system. I respectfully request that the federal safety agency review the status of Ford's recall remedy, verify the anticipated repair availability, and provide guidance regarding appropriate safety precautions while affected vehicle owners await a repair. I also request that Ford provide a clear timeline for completing the recall at no expense to affected owners. This submission concerns an outstanding safety recall and the unavailability of a repair. It is not a report of an actual windshield wiper failure, crash, or injury.
Our 2020 Ford escape cowling is separated from the windshield. I took it to a body shop to see if they could fix it. The strip groove that connects the cowling to the windshield has separated from the glass. The only way to fix it is replace the windshield. This is a know issue with Ford cars researching. I was in recently for the windshield motor replacement warranty. I asked the service tech about it and stated not covered considered a "body issue." This is does not sit well. Is there anything that can be done. We take very good care of our car. This is cosmetic but it appears to be a known defect.
The contact owns a 2020 Ford Escape. The contact received notification for the federal safety agency Campaign Number: 26V117000 (Visibility); however, the part to perform the recall repair was not yet available. The dealer was notified of the issue and confirmed that the part was not yet available. The contact stated that upon starting the vehicle, the windshield wipers failed to operate as intended. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was approximately 85,000.
Wipers will swipe a couple times then stop half way and not descend all the way. Then begin to “flutter” have to shut off for them to descend and turn on again, over and over.
The panoramic sunshade does not work & also droops down.
The contact owns a 2020 Ford Escape. The contact stated that after the dealer performed an unknown recall repair on the front driver’s side door, the failure occurred. The contact stated that the front driver’s side window intermittently failed to roll up or roll down and made a squeaking sound while operating. The dealer was made aware of the failure and informed the contact that the front driver’s side door motor needed to be replaced, and the repair would be an out-of-pocket expense. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Two open recalls that have not been addressed by Ford.
Questions about the 2020 Ford Escape visibility
Does the 2020 Ford Escape have visibility problems?
Owners have filed 71 complaints about the visibility of the 2020 Ford Escape, 4% of all its complaints.
At what mileage do 2020 Ford Escape visibility problems start?
The typical (median) mileage in owner complaints is 40,000 miles.
Was there a recall on the 2020 Ford Escape visibility?
Yes, 1 recall: 26V117000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Escape have the most visibility problems?
The Ford Escape model years with the most visibility complaints are 2010 (90 complaints), 2020 (71 complaints) and 2011 (45 complaints).
Other 2020 Ford Escape problems
Body 671Transmission 243Fuel system 201Electrical 160Engine 132Driver assistance 103Locks 54Brakes 45Acceleration 20Wheels 20Steering 18Airbags 13Seat belts 13Seats 9Suspension 9Lights 7Tires 7
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