While making a turn around under the freeway, I saw an upcoming SUV stopped for cross traffic. By the time I was where the SUV was I saw the SUV accelerate to merge. I checked over my shoulder for the cross traffic unaware the SUV had stopped again in front of me. My SUV's collision warning and braking system never engaged or alerted me. I ended up rear ending the SUV in front of me causing a fended bender.
2020 Ford Explorer driver assistance complaints
Page 7 of 7: complaints 161 to 180 of 180, newest first, as owners wrote them.
The most recent and severe incident occurred february 27 2021. I've started my 2020 ford explorer st via remote and entered it to move it in order to load the vehicle. The loading the vehicle all in all took about 15 minutes, the whole time, it was idling. I've put the vehicle in reverse, backed out of a spot and started driving forward in the lot I was in at about 10mph. I've attempted to stop the vehicle, but then it was not slowing down properly. I had to use the e-brake button to stop it. It came to an immediate stop. The dash was cycling through numerous warnings; 1. Hill descent control fault 2. Anti lock brake fault 3. Pre collision assist not available 4. Hill start assist warning 5. Hill descent control fault 6. Service advance track system 7. Check brake system 8. Park brake fault service now I tried testing the brakes, while going forward and backwards, the were weak and inconsistent. Like they were pulsing with full power and then nothing. Restarting the vehicle made all those warnings disappear. Took it to the dealership, which is the 2nd time that is it going in for brake and power train related issues. Few times a months since I've bought it, the only issue I would have, is on startup and immediate movement, the brakes would sometimes bottom out and not be able to stop the vehicle when in gear unless I put it in neutral or pump the brakes. Was told that they do not see any codes, and might be just a weird timing with my start ups. The most recent event on the 27th, was what prompted me to report this. Vehicle was idling for a while and moving with weak or no brakes to stop. That could have resulted in an incident.
Tl* the contact owns a 2020 ford explorer. The contact stated that upon purchase of the vehicle, the rearview camera would lose stream upon use as the reverse brake assist not available; see manual warning message would illuminate on the instrument panel. The contact spoke with tomball ford (22702 tx-249, tomball, tx 77375) where he was informed that they were unaware of any issues with the rearview camera however, upon investigation, the contact discovered the federal safety agency campaign number: 20v575000 (visibility) which he linked to the failure. The dealer offered to repair the failure however, declined to repair the part for free. The manufacturer was notified of the failure and offered no assistance. The vehicle was not repaired. The failure mileage was approximately 20.
All cameras intermittently not functioning. Dealer replaced camera module. Rear camera still not functioning. Said current recall for rear camera does not apply because my vehicle manufacturer date is out of range for recall. Dealer blaming rear camera not working on ford accessory dash camera.
When switched to reverse, the screen turns blue and says rear parking assist disabled.
This truck has a few different issues on and off issues 1. The reverse camera stops working turns blue when trying to reverse 2. All my warning sensors stop working going reverse or forward when trying to park there's even times when I'm driving and I get a warning that my sensor are not working to refer to manual 3.my car car has an auto shut off when on a red light for some reason this is not working I get the symbol on dash board but is crossed with a line 4. When driving and I step on gas the RPM stay high like if the engine or transmission is trying to catch up 5. When driving or you step on gas heavily I get a rotten egg smell or sewer type smell in cabin not a pleasant smell I'm constantly keep having this issues on and off will need to find out is ford is gonna fix this issues they keep giving me the run around that there's no worker right. Now
I received my 2020 ford explorer back from the dealership on 01/23/2021, after it had been at the dealership since 12/22/2020 for an "overheating" issue, which turned out to be a module and sensor issue. While driving last night I received a warning for a "powertrain malfunction". I was able to get home with no issue by driving slowly. I parked the car overnight and checked the status this morning, 01/24/2021, in order to call roadside assistance and let them know what the current issue is. When I started the car I received warnings for "pre-collision assist" not available, "hill descent control" fault, "hill start assist" warning, and "anti-lock brake" fault. I attempted to move the vehicle in my driveway to make it easier to load on a tow truck, and I had almost no braking power. I had to put the vehicle in park to stop it from rolling down my driveway. This will be the third time in a month that the vehicle has to be towed to the dealership for a major issue that has left me stranded. This vehicle has 7,393 miles and was purchased 04/2020.
When placed in reverse, the back up camera screen turns blue and you cannot see, error alarm sounds on dash.
Over the last several days of heavy snow and rain, I've noticed significant leaking in the rear storage are of my 2020 explorer. Water will run down the right side of the trunk space, over the speaker grille, and into the storage compartment and spare tire space. As a result of this leak, I have had issues with the tailgate release not operating correctly (won't open), and more importantly, the audio control module which powers audio to the speakers in the car stops working intermittently. This poses a safety issue, since without sound from the speakers, I have no rear collision detection, no forward crash detection, and no cross traffic detection while in reverse. Furthermore, I am concerned that the loud popping noises coming from the driver and passenger side as well as the subwoofer can potentially start a fire due to electrical issues. According to tsb 20-2425, it appears a water leak in the rear of 2020 explorers is a known issue. The dealership refuses to honor the repair under the bumper to bumper warranty which covers my car for 36 months or 35000 miles (which ever comes first), so I am left with a car that is a major safety concern for me. The car is 100% paid for, but with my current financial situation, I cannot afford another vehicle even with trade-in value.
The vehicle has a 'wake up' noise unlike any other that ford can show me. Once you open the drivers door, it make an extremely loud metal grinding noise under the hood in the ABS area. After you drive the vehicle and park it, it does it by itself 30 mins later then again once you open up the door again. Also, the break pedal and breaks lock in place at times when going from park to drive or reverse. Not immediately, but once you start to move causing the vehicle to violently jerk. The 'crash warning' for a vehicle stopping short in front of you also goes off by itself without anything at all in front of you causing the alarm to sound and the vehicle to break on its on. This happens a various speeds but especially on the highway. All of these issues have been happening since I purchased the vehicle brand new in may of 2020
Back up camera inoperative. In reverse, the vehcle will switch to the backup camera but the driver can not see the images, the screen would be dark and snowy.
When reversing camera will show blue screen and not give any additional warnings since nothing can be detected. This is and on and off issue so can happen at any time. I've added pictures taken at different days and times. I've just put today's date because I can't remember how long as this has been happening for.
Several times when the rear camera just doesn't work - no particular reason but it's just out. It usually resumes normal operation after shutting off the car and restarting but sometimes I've had to shutdown and restart more than once (see picture from most recent issue). The emergency breaking system, particularly when moving in reverse has engaged unexpectedly numerous times without warning and without any danger or obstructions in the way of my car. This has happened in my driveway well before the sidewalk and when there have been no people are animals anywhere nearby. This has also happened at other times and places beyond my driveway and I've had the emergency breaking system engaged while in drive and stopped at a stop light. There have been other unusual electrical issues where that aren't necessarily safety related but might indicate a broader electrical issue. For example, the radio often doesn't work or respond to commands to change channels, volume, etc.
2020 ford explorer st with approximately 5,200 miles. Yesterday, I started the vehicle and put it into reverse and it started to roll backwards even though my foot was on the brake. Regardless of how hard I pushed the brake, the car continued to lunge backward until I fully depressed/repressed the brake. With my foot on the brake the vehicle continued to move. This same event occurred a few months ago but when in drive and the vehicle continued to lunge forward despite my foot full pressing the brake as much as possible. I shut off the vehicle, waited a few minutes, and attempted to restart. Restarted without issue. Today, I attempted to start the car and all lights on the dashboard began flashing and the engine failed to turnover. The in-dash display then began beeping, flashing all service/hazard/warning indicators, and cycling through the following error messages: - steering assist fault service required; - see manual (with wrench icon indicating powertrain fault); - front camera fault service required; - service advancetrac; - full accessory power active; - park brake fault service now; - pre-collision assist not available; - check park aid; - reverse brake assist not available see manual; - hill descent control fault; - normal cruise active adaptive braking off; I turned off the vehicle and attempted a few more restarts ranging in intervals from an immediate start/stop, 1 minute, 5 minutes, and 10 minutes without success (same error messages displayed as described above). My next attempt was a few hours later and the vehicle started without error, but did not give any indication that the vehicle had failed to start the previous time and the 'powertrain fault' wrench icon remained lit.
The vechile ABS brake system is not working. My new car has been increasing speed on its own. The agency has not been able to provide a resolution and warning sensor goes off that the brake system is not working. This happened from one day to the next, the truck is left in clean garage and minimally driven. This makes the truck unsafe. I have contacted ford multiple times but they end y call without a resolution.
Vehicle detected possible collision and applied brakes. There was nothing anywhere near me. Then several faults appeared. Service 4wd, pre collision assist fault, stabilitrack fault, drive mode unavailable fault. Info screen went all black. I was driving at 45 MPH and a straight 2 lane road with no traffic in site. This is now the second time this has happened.
Was driving down the highway 70ish MPH with the cruise control on and the following errors came out of no where less than 5,000 miles on the car and had the oil changed the day before (by a certified ford dealer) powertrain malfunction/reduced power, pre-collision assist not available, the hill start assist warning. The cruise control was no longer available after that. We were 1 hour from home. We did make it home just wasn't able to use the cruise control. Had the dealership hook it up to read the code errors. Has no explanation of why and cleared the codes. Just said that for some reason the car lost communication with the car. I have driven it for 2 days since no more errors so far but I am waiting..
While my vehicle was in motion there was a loud clank. The car would then not accelerate properly. After stopping the vehicle there was a leak in the transmission fluid and then the car would not move. There was never any lights that appeared or any warning signs. It had to be towed to the ford dealership at my expense. Less then 6000 miles on the vehicle.
I have numerous fault messages, pre collision assist fault, 4wd temp disabled, 4wd system fault service required, service required, drive mode unavailable fault,auto hold system fault,service advancetrac, vehicle will not swtich into park or neutral. I was in motion at the state speed limit of 70 on the ohio turnpike when out of the bule the warning cluster lit up like a christmas tree with mutiple faults and system errors. Vehicle has limited braking.
While I was driving on the interstate, in the left most lane, there was road on the side of the road sighted ahead that was extending into the left lane I was traveling in. To avoid the upcoming lane infringement, I needed to accelerate to change lanes to the right of me. I had plenty of room to execute evasive maneuvers; the 2020 explorer st however, did not allow me to change lanes and instead applied the brakes and froze my ability to steer - almost causing an accident. This has happened twice on the interstate. I took the vehicle to ford - no explanation/cannot find a problem. The vehicle also unexpectedly breaks when nothing is near it. This also happens in reverse. The car will not let me reverse out of my garage - nothing is anywhere near it!!! I have to turn the car off and restart it to clear its sensors. Nothing is there!!! I have had the car about 7 months and only have about 2000 miles on the car. I'm afraid to drive it and want to return it. The sensors are obviously malfunctioning. The vehicle will not remember seat settings or mirror settings. It also inadvertently changes the seat location while going from park to drive or sitting at a light and pushes it all the way forward ramming my knees/legs into the dash.... It will not stop going forward unless I turn the vehicle completely off. This is definitely a malfunction. I have taken it to ford dealer service - they cannot find a problem.
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