2012 Ford F-150: sunroof shattered

Filed Nov 16, 2018 · 38,700 miles · OR

Moon roof: opened once when purchased. Accidently opened instead of dome light. Off the grid, would only close half way. 40 MPH. Winds, heavy rain, got soaked. Very dangerous driving giving I was exposed to the outdoor elements as described. Dark wind and rain in my face for half hour. Wiping h2o from face and inside wind shield, steering and dash. Had mechanic at a garage closed it. Found two small pieces of plastic broken off track. Dealer first quote $1,100.00. Second quote was $2,200.00. Blog on web and u tube repair sites many examples of moon roof failures from track failure to moon roof exploding on ford vehicles. Why does this not constitute a recall. Ford dealerships are asking the consumer to pay outrageous prices to have their engineering failures fixed. A rip off to the consumer. I paid about $43,000 for this vehicle. The cost to fix the moon roof is over 5% of the cost of my truck.

Filed Apr 5, 2017 · 145,000 miles · AR

Sunroof shattered while going down interstate. Sounded like an explosion x 3

Filed Mar 26, 2017 · 72,600 miles · FL

While driving on the interstate at approximately 70 miles per hour, the sunroof on my truck exploded. No sounds of anything striking the window were heard, just a loud pop when it gave way.

Filed Nov 22, 2016 · 40,000 miles · AK

Sunroof imploded while parked. I went to my truck to get something in the afternoon closed the door, thought I heard a pop. Went back to work and a coworker pointed out something looked wrong with my sunroof. The glass popped up and the entire sunroof shattered. How am I responsible for replacing this!? $900 was the estimate.

Filed Feb 17, 2015 · Visibility · 57,000 miles · MI

While driving on the highway, the sunroof suddenly shattered. There was no impact to cause this to happen.

Filed Jun 30, 2014 · Visibility · 18,800 miles · NY

Tl* the contact owns a 2012 ford f-150. The contact stated that after entering the vehicle, the sunroof shattered. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 18,800.

Filed Mar 3, 2014 · Visibility · 13,231 miles · TX

Sunroof shattered while driving down the road. The weather was nice about 60 degrees and clear skies. There were not any cars in the same vicinity as my truck. Nothing hit the glass, it just shattered out of nowhere.the sound was extremely loud and the glass was pushed outward.

Filed Feb 27, 2014 · Visibility · 50,324 miles · FL

I was driving along with no one very close to me and I heard a loud boom and then some air whistling. My sunroof shattered. When I pulled over and checked, it had an upward bubble in the middle. Nothing hit the truck and I had been driving for at least 30 minutes when it happened. Then the glass started to make pellets and fly off. We took it to ford and it was not covered under the existing warranty (certified pre-owned vehicle). Has this happened to others? Is this a defect? Thank you.

Filed Oct 4, 2013 · Visibility · 24,000 miles · TX

Driving down the freeway, I heard what sounded like a loud pop! I had my 10 month old grandchild in the back seat. I began to look around trying to see what happened. I was not passing an under pass nor was there any debris on the road. I looked up to see the moon roof had just exploded! Shaking, I pulled the visor over the glass and pulled over. I looked at the top of the moon roof, it was smooth and took pictures of it. On the inside it was in a thousand pieces, but hanging in there. I took pictures of that as well. I then took it to ford and upon visual inspection, the service writer as well as another service tech acknowledged no impact was visible to the roof. Ford has denied my claim on the moon roof claiming there must have been an impact. I am now sitting on hold with ford customer care to dispute their nonsense and letting them know that I have found a forum on edmond's about exploding moon roofs. I also noted that another ford customer is experiencing the same problem with ford acknowledging the problem and issuing the same result as was given in my report, namely, it must have been an impact! I also told them if anything had happened to my grandson, I would be in a lawyers office today! I have just gotten off the phone with ford customer care and spoke with [xxx] who has contacted the dealer to appeal fords decision on the claim. I am at the point of waiting to hear the results. I told ford they need to investigate what the issue could be and [xxx] stated that they have also filed with the federal safety agency on my behalf. I am hopeful at this point that ford can resolve my issue, but most importantly they need investigate the manufacturer and make sure the product is according to u.s safety standards. My vehicle is a 2012 ford f-150 platinum eco boost. At the time of the incident, my vehicle is less than 9 months old and under 25k miles. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).