2014 Ford Fiesta: seat belt won't latch or retract

6 of the 504 complaints about the 2014 Ford Fiesta describe seat belt won't latch or retract.

owner complaints: 6
of this car's complaints: 1%
recalls: 0

Is there a fix? 1 service bulletin covers this area of the car. See below

Seat belt won't latch or retract by model year

2017
1
2016
2
2015
2
2014
6
2013
2
2011
5

What owners say

Filed Aug 25, 2025 · Seat belts · ME

Seat Belt retractor/pretensioner failed and was causing the passenger seatbelt light to go off. Had to repair due to automatic failing of inspection for this issue and the major safety issue this poses. Auto shop charged me $784.82 for today's repair and over $300 (don't remember exact amount, if claim moves forward I will contact them for another copy of that invoice) for a different repair on the seatbelt. I called Ford and they told me their 5 Year/60K warranty on the car expired. I told them that under Federal Code 49 USC Subsection 30120 the manufacturer is required to repair such safety, they told me they couldn't help me and to go away, despite the clear language of this code. Therefore, I am filing this complaint against the Fiesta/ Ford Motor Company (not sure who exactly, I haven't done this before) to request reimbursement under federal law for defective safety equipment. Do not have both bills. The most recent bill will be uploaded. If this claim can move forward, please let me know and I will henceforth retrieve the earlier invoice for the failed attempt at the independent auto repair shop for evaluation and possible compensation.

Filed Apr 30, 2025 · Airbags, Seat belts · CA · crash · 1 injury

I was involved in a hit and run accident where I ended up hitting a large wooden pole and wall . My seat belt failed also my steering wheel airbag did not deploy even though I hit the pole and wall head on . All my other airbags deployed but it didn't stop my chest from impacting.the steering wheel and my right knee from smashing into the dashboard. The car was inspected by law enforcement and by my insurance company geico. Geico still has the car because it was a total loss.

Filed Nov 21, 2019 · Airbags, Seat belts · 74,000 miles · NY · crash · 1 injury

My son hit slammed on his brakes to avoid hitting the car in front of him who had slammed on their brakes, hit a patch of black ice and slammed directly into the rear end of the vehicle in front of him. Only the air bag by his feet went off. None of the other air bags deployed. The seatbelt also did not lock up immediately. He sustained a concussion, left shoulder injury, neck pain, and bruising to his chest and abdomen from the steering wheel. He had to be transported to the hospital by ambulance. The car is totaled and is in a salvage lot on hold for a week in case you want to look at it.

Filed Apr 18, 2017 · Airbags, Brakes · 50,359 miles · AL · crash · fire

Went to stop hit the brake peddle and the car did not slow down, I pumped the brakes then hit them again still the car did not slow down, I impacted the rear of a truck, a fire started under hood in front of the driver's side at the windshield area, the steering wheel air bag didn't deploy nor did the seat belt lock, causing me to hit the steering wheel with my chest. Car was traveling aprox. 35 MPH.

Filed Jul 25, 2016 · 52,342 miles · CA

The rear passanger door flung open while we were getting off the freeway. This is usually where my son sits but hr happened to sit on the other side that day. My wife held the door closed while we got it home. It was the weekend so we wrapped the seat belt around the handle and latched (buckled) it to get it to the dealer monday morning. It was terrifying. Turns out there is a recall for this exact problem. My car was manufactured 2 1/2 months after the end of the recall dates but is clearly having the same problem. Called ford and they stated to contact you, there is nothing they can do. They gave #cas-10138364 as a case number and #15s16 as a recall number to give to you.

Filed Jul 23, 2016 · Body · 38,264 miles · NV

Door latches for passenger front, and both back doors have failed. They have came open while driving, I had to tie the back passenger and front passenger together with the seat belt. The latches are made of plastic and are completely broken. I had young children riding in this vehicle at the time. I took to ford on 7/22/2016, and they wanted 800+ to fix the latches even though there is an open recall on them. They also let me drive my vehicle away in this condition, knowing it is unsafe. I only have 38,264 miles on this vehicle.