My vehicle has an active status under Ford Safety Recall 20S15 (the federal safety agency Campaign 20V177) for a fractured door latch pawl spring. The defect has fully manifested: my side door physically will not latch or stay shut. There was no warning that the latch has malfunctioned. I was driving and my door swung open when I made a turn. I’ve been trying to get my car serviced because of the safety recall involving the door latch. Unfortunately, my driver’s side passenger door won’t physically shut. While my recall allows for free repairs, I can’t drive my car to the dealership because it’s unsafe. I’ve spoken to supervisors in Customer Relations, Services, and Body Shop, as well as Recall Corporate. I was also told that Lee would give me a call today, but I haven’t received a call back. Brandy Seals suggested using rope to tie the door shut, but I’m concerned about traveling from New Market in such a situation. I spoke with The Cooperate Recall Center, and they informed me that “Pick up and Delivery” is available under my provision. However, since my car is unsafe to drive, they couldn’t accommodate that request. I then asked for a mobile service van to come to my home to avoid towing, but that was denied as well. I also requested to have my car towed to the dealership, but that was denied as well. I’m a single mother of three, and this car is my only mode of transportation. Unfortunately, I don’t have the finances to pay for towing myself. Could you please assist me with this situation?
2014 Ford Fiesta: doors won't lock, open or latch
67 of the 504 complaints about the 2014 Ford Fiesta describe doors won't lock, open or latch.
- owner complaints
- 67
- of this car's complaints
- 13%
- typical repair cost reported
- $550
- typical mileage
- 45,874
- recalls
- 4
Doors won't lock, open or latch by model year
What owners say
I was told way back when that door latches had a defect. That there was a recall. Colonial ford of danbury ct avoided doing the complete recalls. Such is so that I paid out of pocket a transmission rebuild and took ford 2 years to reemburse me the cost. But the door latch recall was still in effect. It turns out that im getting a door open warning on dash while doors are closed. This was a defect recall going back 5-6 years but was never replaced. Now dealer tells me my car was'nt part of the recall.
The door latch on one of the doors has a broken piece inside of it that won't allow the door to close, no dealer has checked it out yet, my safety is a concern because any of the doors could break as well and open while I'm driving
2014 Ford Fiesta manual sedan exhibiting recurring, dangerous hood latch malfunction (recently noticed) where hood unlatches while driving/parked & experiencing sudden power loss when AC is used (fuse removed to prevent this dangerous condition). Potential safety hazards: obstructed vision, hood detachment, engine tampering, sudden loss of control. Ford Service Advisor admitted hood latch "should" be a recall, yet dealership attempts to charge $350-$500 ($250 diagnostic) for repair instead of initiating recall. This raises concerns Ford prioritizes profit over safety, esp. since Fiesta is discontinued. Other issues include previous brake pad lock-up requiring costly ABS Hydraulic Control Unit repair & door latch recall 20S15 ("door may unlatch while driving"). Multiple recurring issues suggest vehicle may be a lemon overall. Request immediate the federal safety agency investigation into hood latch defect & electrical/AC power loss issue. Urge recall consideration. I will gladly allow my vehicle to be studied in a the federal safety agency lab to aid investigation. Concern heightened by Ford's discontinuation of model.
My car worked perfectly fine, I was out using it and coming back from the place I was at. My door just stopped closing out of nowhere. Realizing my door latch is not working at all anymore. It does not move
The door latch is broken. Door latch will not lock when door is closed. Causing the door to stay open while driving
back ride side door will not latch and stay closed,if aperson was in back seat with door that won't latch that person is in a dangerious position.backing out of drive way door opened and wouldnot latch shut.
None of the recalls were ever done to my vehicle. Mailing problems didn’t receive notification in mail. Door handle fell off and window handles coming off. Tag light glitching and in car press light doing the same. Crack plastic parts of car cracked years ago. Strange engine leak. Door panels coming off and panel around gear broke a year after I got the car. I sent complaint two years ago. I have not heard from anyone.
Front door on passenger side will not latch,. Mechanically or electrically. To repeat, the door will not latch and swings freely. This occurred after parking the vehicle and attempting to lock all the doors.
Tl* the contact owns a 2014 ford fiesta. The contact stated while driving approximately 35 MPH, the rear driver's side door unlatched independently causing the door to open. The vehicle was taken to cutter ford located at 98-015 kamehameha hwy, aiea, hi 96701, to be diagnosed. The contact was informed that the door latches were defective and needed to be replaced. The vehicle was not repaired. The contact was informed that the vehicle was included in the federal safety agency campaign number: 20v177000 (latches/locks/linkages). The manufacturer was notified of the failure. The failure mileage was 51,000.
My recall states that ford has not issued instructions to stop driving your vehicle under this safety. My back door latch opened while driving which makes the car undrivable and needing a tow, possibly causing an accident. I had a ptsd response to the incident and had to go to the doctor because of the stress induced on my body. I also required medical massages. My front door hinge also was about to break the service dept informed me as well which is not on this recall. Other owners may not be so lucky.
Tl* the contact owns a 2014 ford fiesta. The contact stated that the front driver's side door latch malfunctioned and the door failed to remain closed. The cause of the failure was not determined. The contact indicated that the vehicle was included in the federal safety agency campaign number: 20v177000 (latches/locks/linkages) however, the parts needed to repair the vehicle were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The local dealer chino hills ford located at 4480 chino hills pkwy, chino, ca 91710 was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 100,000.
Service bulletins that may apply
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.
Recall number 20V331000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S15.
Recall number 20V177000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S16.
Recall number 17V210000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S16.
Recall number 15V246000 · Recall details
Questions about the 2014 Ford Fiesta door locks
Is doors won't lock, open or latch a common problem on the 2014 Ford Fiesta?
67 of 504 owner complaints about the 2014 Ford Fiesta (13%) mention doors won't lock, open or latch. The model year with the most reports is 2012.
How much does it cost to fix doors won't lock, open or latch on the 2014 Ford Fiesta?
Owners who mentioned a price put the repair at about $550 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2014 Ford Fiesta?
There are 4 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Ford Fiesta
Jerking 70Shudder 54Stalling 54Hesitation 35Overheating 25Slipping 25Check engine light 24Grinding brakes 18Loss of power 16Won't shift 14Transmission failure 14Won't start 14Engine failure 12Fuel pump 9No deployment 8Fire or smoke 8Harsh shifting 8Seat belt 6ABS 5
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