The contact owns a 2013 Ford Fiesta. The contact received the recall notification letter for the federal safety agency Campaign Number: 20V331000 (latches, locks, and linkages). The contact stated that the passenger-side door opened while driving at 30-35 MPH. While her daughter was driving, the passenger side rear door came ajar. No warning lights were illuminated. The vehicle was taken to the local dealer, who was able to inspect and confirm the failure. The repair was approved then denied. The vehicle had not been repaired. The manufacturer was contacted, who referred her to another dealer. The approximate failure mileage was 88,000.
2013 Ford Fiesta: doors won't lock, open or latch
90 of the 668 complaints about the 2013 Ford Fiesta describe doors won't lock, open or latch.
- owner complaints
- 90
- of this car's complaints
- 13%
- typical repair cost reported
- $450
- typical mileage
- 48,200
- recalls
- 2
Is there a fix? There are 2 recalls for this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
Top of the driver side door handle broke free from the door. The car has previously been cleared of any recall defects - but a loose door handle may absolutely have something to do with the inner workings of the door/latch and may be a safety issue.
Request Reversal of Recall Cancellation by the Ford Dealer. RE: Safety Recall Notice 20S30/the federal safety agency Recall 20V‑331 VIN [XXX] ***IMPORTANT SAFETY RECALL *** I have been working with the Service Manager, Forest at James Hodge Ford in Muskogee, Oklahoma, (1‑918‑682‑1345) and Ford Customer Relationship Center at 1‑866‑436‑7332. In March of 2025, an inspection was completed on my 2013 Ford Fiesta in regards to this safety recall. IAW service manager performed an inspection of the door latches and closed out the recall. The issue for this recall states that my vehicle was previously repaired under Safety Recall 15S15 or 16S30. Evidently this was completed by the previous owner but it states that it is possible that one or more of the door latches was not replaced or may not have been replaced correctly. This proved to be true because in April while on vacation I was driving when my door swung open. After grabbing it I was able to find a place to stop. Then, I discovered the latch would not close! I found a rope to wrap around it to keep it closed to finish out my vacation. Ford has recognized and issued a safety recall due to the risk of doors not closing or doors opening while driving. As stated in the letter I received about the recall the risk is: If a door latch is not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. Where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury. I returned the car to the Ford Dealer and was told the recall was for an inspection only and was cancelled. I began calling the Ford Customer Relationship Center at 1‑866‑436‑7332 on May 1st. Case # [XXX] I have been unsuccessful obtaining a reversal of the cancellation of the recall that is a critical danger. I have been ignored, lied to and promised it would be fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2013 Ford Fiesta. The contact stated that while driving approximately 40-45 MPH, the driver's door unintendedly opened. The contact immediately pulled over to attempt to close the door; however, the door failed to close. The contact used a rope to keep the door closed with the rear passenger’s door on the driver's side door. The vehicle was previously included in the federal safety agency Campaign Number: 20V331000 (Latches/Locks/Linkages), and the vehicle was inspected and determined that there was no failure with the doors. The vehicle was not repaired at that time, and the recall was closed. The vehicle was taken to the dealer who diagnosed that the door latch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 78,000.
Rear Passenger Door Latch Failed. We were forced to use a ratchet strap to return home safely due to door swinging open on turns. The safety recall for this was created in 2015 but as of June 2023 there is still not a solution from Ford. They also will not reimburse any repair done after 2017. This is unacceptable.
Intermittent door lock recycling
Door latches keep breaking. I have already paid to fix 2 now a 3rd one is broke. There was a recall for the door latches on the same year, make, model but my VIN number was not included.
Tl* the contact owns a 2013 ford fiesta. The contact stated that the front passenger's side door latch had malfunctioned and the door would not remain closed or locked. The cause of the failure was not determined. The local dealer and manufacturer were not notified. The failure mileage was 105,000.
Passenger door will not latch. It will just swing back open once closed.
Tl* the contact owns a 2013 ford fiesta. The contact stated that while driving 65 MPH, the driver's side rear door opened independently. The contact stated the door was secured using bungee cords. The vehicle was taken to san tan ford located at 1429 e motorplex loop, gilbert, az 85297, (480) 821-3200, to be diagnosed. The contact was informed that an unknown part needed to be replaced to have the door latch operate as designed. The vehicle was repaired. The contact stated that the passenger's side rear door also experienced a similar failure and was also repaired. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.
Tl* the contact owns a 2013 ford fiesta. The contact stated that the front passenger door lock was defective. The contact called koons ford of baltimore located at (6970 security blvd, woodlawn, md 21244) and was informed to schedule an appointment. The vehicle was not taken to a dealer. The VIN was included in the federal safety agency campaign number: 15v246000 (latches/locks/linkages). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
Door lock can be a safety issue for many. Only 1 lock to 4 doors that lock/unlock button is in dashboard just before the radio. Vehicle was parked. Key was not on ignition I got in vehicle shut the door and locked it. I misplaced my keys inside car I tried getting out by pressing unlock.while the ignition was off and vehicle did not unlock no sound nothin. I panicked none of the door wouldn't open until I found key and turned ignition to open doors. Sometimes it does open but I can't imagine if my child would get stuck in the car for not having door locks
Related recalls
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V‑246, 16V‑643 or 17V‑210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 20S30.
Recall number 20V331000 · Recall details
Latches/locks/linkages: doors: latch
- What is wrong
- Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
- Risk
- A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
- Remedy
- Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S16.
Recall number 15V246000 · Recall details
Questions about the 2013 Ford Fiesta door locks
Is doors won't lock, open or latch a common problem on the 2013 Ford Fiesta?
90 of 668 owner complaints about the 2013 Ford Fiesta (13%) mention doors won't lock, open or latch. The model year with the most reports is 2012.
How much does it cost to fix doors won't lock, open or latch on the 2013 Ford Fiesta?
Owners who mentioned a price put the repair at about $450 (median of 7 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2013 Ford Fiesta?
There are 2 recalls and 0 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2013 Ford Fiesta
Jerking 133Hesitation 97Shudder 93Grinding brakes 81Stalling 72Check engine light 47Slipping 40Transmission failure 39Loss of power 36Headlights 21Won't shift 20Harsh shifting 15Won't start 13Sudden acceleration 11Overheating 9Engine failure 7Adaptive cruise 6No deployment 6Airbag light 5Warning lights 5
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