The contact owns a 2013 Ford Flex. The vehicle was taken to a dealer for a recall repair. The contact stated the dealer declined to perform the recall repair because the vehicle was unable to be started. The contact received notification of the federal safety agency Campaign Number: 20V072000 (SUSPENSION). The vehicle was currently at the dealer. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 127,000.
2013 Ford Flex suspension problems
17 complaints (3% of all complaints for this car). Typical mileage when it fails: 70,000. 2 crashes reported.
- owner complaints
- 17
- of this car's complaints
- 3%
- typical mileage
- 70,000
- crashes
- 2
- recalls
- 1
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Ford Flex suspension problems in other years
Related recalls
Suspension: rear
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
- Risk
- A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1‑866‑436‑7332 or Lincoln customer service at 1‑800‑521‑4140. Ford's number for this recall is 20S04.
Recall number 20V072000 · Recall details
What 2013 Ford Flex owners say
Most recent owner complaints, unedited.
The contact owns a 2013 Ford Flex. The contact stated while driving at highway speeds, the front end of the vehicle was shaking and vibrating, and the steering wheel was difficult to turn in either direction. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall on the VIN. There was no assistance provided. The failure mileage was unknown.
Steering locked up lower control arm snapped at the ball joint where it's connected to cv axel. Sent my car into the rails and nearly.killed me and my passenger.
Front tires look and stay really low no matter how much air is put in. It's leaking brake fluid. The emergency brake barley lock. Also transmission is horrible.
The contact owns a 2013 Ford Flex. The contact stated the alarm and sensors were activated without warning. The contact received notification of the federal safety agency campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 144,284. Parts distribution disconnect.
Recall 20s04 I have second ltr. Contacted mac haik pasadena tx 26 feb 21. They told me parts not available until may. Contacted in may, now tell be parts not available until late june. Ford customer svc reports parts now available.
Tl* the contact owns a 2013 ford flex. The contact received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact called rusty eck ford (7310 e kellogg ave, wichita, ks 67207, (316) 685-9211) to confirm that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* the contact owns a 2013 ford flex. The contact received notification of the federal safety agency campaign number: 20v072000 (suspension) however, the part to do the recall repair was not yet available. Neither the dealer nor the manufacturer were made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
On friday, january 22, 2021 at approximately 12:05 p.m. While driving the interchange from the southbound 55 fwy to the northbound 405 fwy (in costa mesa, ca) at a speed of 60 MPH my 2013 ford flex sel began fishtailing erratically ' swerving and jerking back and forth between lanes. After a frightening 10-20 seconds, I was able to maneuver the car to the right shoulder of the interchange without rolling the car or hitting anything or anyone. (at the time there was an average amount of traffic on the road all going about 50-60 MPH and weather conditions were sunny, 65). My initial stopping point was not in a safe location so when I proceeded to go forward about 300 feet to a slightly safer location, I could again feel the car start to fishtail while going only 5-10 MPH and my steering wheel was completely off balance and not centered. I inspected the car and could see no visible problem besides my steering wheel being off center. The car was towed via flat bed tow truck 13 miles to villa ford in orange, ca where it was subsequently determined to be a failed toe link suspension associated with ford recall 20s04. I wanted to report my experience and reiterate that this is a very serious issue!! I could have easily been killed had I hit something like the freeway concrete barrier or over-corrected too fast when the car started to fishtail and swerve and not been able to decelerate quick enough (and thank goodness my three kids weren't in the car with me!) I urge you to start pushing ford to take this recall more seriously!! I never received a recall notice and only learned of this issue after googling to see if any others have had a similar experience because it had scared me so much. I was shocked at reading all the stories of similar experiences. Please, please continue to push ford to communicate this issue out to people that have cars that are affected!!
Electronic power steering assist stoped working and warnining message on dash display.fracture of rear toe link recall#20v072 have not been repaired as of 8/30/2020
Questions about the 2013 Ford Flex suspension
Does the 2013 Ford Flex have suspension problems?
Owners have filed 17 complaints about the suspension of the 2013 Ford Flex, 3% of all its complaints.
At what mileage do 2013 Ford Flex suspension problems start?
The typical (median) mileage in owner complaints is 70,000 miles.
Was there a recall on the 2013 Ford Flex suspension?
Yes, 1 recall: 20V072000. Check your VIN to see if your car still needs the free repair.
What year does the Ford Flex have bad suspension?
The Ford Flex model years with the most suspension complaints are 2014 (26 complaints), 2013 (17 complaints) and 2017 (13 complaints).
Other 2013 Ford Flex problems
Electrical 201Steering 150Fuel system 72Body 69Lights 38Engine 37Driver assistance 30Locks 21Seat belts 12Transmission 11Visibility 9Seats 7Brakes 6Airbags 5Tires 5Wheels 4Acceleration 3
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