2015 Ford Flex: screen or infotainment failure

Filed Sep 18, 2026 · Driver assistance · 15,500 miles · AL

The contact owns a 2015 Ford Flex. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank screen with the message “Camera Unavailable” displayed. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 15,500.

Filed Aug 14, 2026 · Driver assistance · 120,000 miles · PA

The contact owns a 2015 Ford Flex. The contact stated that upon reversing the vehicle the rearview camera display would display upside down and then display blank and no warning lights were illuminated, however the following warning message would display on the instrument panel "camera unavailable, please contact your local dealer". The local dealer was contacted however the vehicle was not repaired as the contact was advised that the remedy for the federal safety agency campaign number :25V695000 (BACK OVER PREVENTION) was not yet available. The manufacturer was not notified of the failure. The failure mileage was 120,000.

Filed Apr 16, 2026 · Driver assistance · 130,000 miles · CA

The contact owns a 2015 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that upon purchase from an independent local dealer and shifting into reverse(R), the rearview camera failed to display a clear image. The screen was black. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Filed Dec 29, 2025 · Driver assistance · NV

The contact owns a 2015 Ford Flex. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that while in reverse(R), the rearview camera would display a blank or distorted image. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was unknown.

Filed Sep 10, 2025 · Electrical · OK

back up camera works intermittently. black screen, camera not available, works for short period of time then goes blank, and upside down camera have all been exhibited .

Filed May 19, 2025 · Driver assistance · 100,000 miles · MO

The contact owns a 2015 Ford Flex. The contact stated while reversing, the back-over prevention camera displayed a black screen. The contact stated that the failure had occurred several times. The contact stated that occasionally the images were displayed upside down. In addition, the contact stated that occasionally the back over prevention camera failed to turn off. The vehicle was taken to the dealer where it was diagnosed with back over prevention camera failure. The contact was informed that the option was to recalibrate the software or replace the back over prevention camera. The vehicle was repaired. The contact stated that the recalibration was performed; however, the failure reoccurred. In addition, the contact stated the vehicle was previously taken to the dealer several times due to persistent failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not included. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 100,000.