Some 2013-2016 fusion/escape/mkt/flex/mks/taurus, 2015-2016 mkz/mkc/edge and 2016 mkx vehicles may exhibit...

Bulletin number

SSM 46129

Component

Electrical system: 12v/24v/48v battery

Summary

Some 2013-2016 fusion/escape/mkt/flex/mks/taurus, 2015-2016 mkz/mkc/edge and 2016 mkx vehicles may exhibit various radio concerns including: speaker static with key-off, no audio after vehicle is first started with diagnostic trouble code (dtc) u0184, no volume control, or a stuck cd with no slot blockage. Prior to starting normal diagnosis for any of these conditions, verify the acm is at the latest calibration using ids version 102.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use the applicable labor operation in section 11 of the slts manual and causal part 18c869 when claiming this repair.

Owners of these vehicles have filed 2,022 complaints in the electrical category.