Door latches inoperable. Cannot open from outside the vehicle. Passenger side front and both back doors. Back door passenger side door does not open from inside either. Had to pay $373 to Ford dealer to replace driver door latch because it wouldn't latch and made the dashboard not work. Latch codes as follows: driver 02717a (new), passenger 224100 (or 224188 cant see it clearly). Left rear 22418a Right rear cannot open door at all to see latch code. These 3 doors cannot be opened from outside and the rear right door cannot be opened at all. The contact is just inquiring if these door latches will be recalled.
2011 Ford Focus: doors won't lock, open or latch
21 of the 113 complaints about the 2011 Ford Focus describe doors won't lock, open or latch.
- owner complaints
- 21
- of this car's complaints
- 19%
- typical mileage
- 52,000
- recalls
- 0
Is there a fix? No recall or service bulletin covers this area of the car yet.
Doors won't lock, open or latch by model year
What owners say
The contact owns a 2011 Ford Focus. The contact stated that the front passenger’s side and both the rear driver’s and passenger’s side doors failed to open. The contact stated that the front driver’s side door was able to open by lowering the window and manually opening the door from the exterior door handle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger’s and rear driver’s side door latches to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the rear driver’s side door latch needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
Tl* the contact owns a 2011 ford focus. The contact stated that the passenger's side rear door latch locked and the door was unable to open and close. The contact stated that his wife exited the vehicle through the passenger's side window after the door failed to open from inside the vehicle. The contact stated that the door latches were replaced three times however, the failure persisted. The vehicle was taken to mike white ford of coeur d'alene (315 w clayton ave, coeur d'alene, id 83815), and the contact stated that the dealer wanted to charge him to replace the door latch again and informed him that the latches were dirty. The contact also mentioned that once the passenger's side rear door failed then all the others would follow. The manufacturer was made aware of the failure and was informed the vehicle was not under warranty. The failure mileage was approximately 15,000. Invalid VIN.
The back passenger door locks are stuck locked and the doors can't open or they stay stuck open and the door doesn't stay shut. I've had the locks replaced and it happened again.
The door handles, latch and unlocking mechanism fail, causing the doors to remain locked. You will be unable to unlock the doors from the inside or or outside.
Only 3 out of 4 doors open, the outside door latches have failed since purchase in 2013. Have also continually failed/re-broke after being fixed. Car also does not unlock after being locked and inside door mechanisms do not unlock after being engaged.. Huge safety issue. Also multiple times the a solenoid has to be replaced due to the car does not shift correctly and fails to accelerate safely (takes a over a min to go from 35-60) and even then it will not maintain 60 miles per hour going up a hill . This is a automatic vehicle , and it is unsafe , especially when exiting off a onramp trying to excel to posted speed limit to merge into traffic off the ramp. I have had multiple problems/issues with this vehicle since its purchase and it is a very unsafe vehicle.
Tl* the contact owns a 2011 ford focus. The contact stated that the doors would not open from inside the vehicle, except for the front passenger door. Also, the key failed to open the vehicle's doors when locked. The vehicle was taken to ford groves (1501 n kingshighway st, cape girardeau, mo 63701) where it was diagnosed that the door handles and rods needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 180,067.
Tl* the contact owns a 2011 ford focus. When the driver was attempting to unlock the doors, the front locks automatically lifted up, but the rear locks remained inside the doors. All four doors were not able to be opened. The driver attempted to lift the rear locks, but the knobs for the door locks were located. The driver was unable to manually lift the knobs due to them being inside the door panel. The driver had to roll down the windows in order to get out of the vehicle. The contact took the vehicle to the dealer (windell ford) who informed the contact that there was no recall on the vehicle. The dealer diagnosed that all locks failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the fact that the locks could not be manually disengaged was not a safety issue. The approximate failure mileage was 92,046.
Tl* the contact owns a 2011 ford focus. The contact stated that the driver side door latch failed and the door ajar warning sensor illuminated. The failure prevented any of the doors from locking and the contact could not see the fuel gauge or mileage. The vehicle was taken to the dealer where it was diagnosed that the pawl springs and unit needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 16v643000 (latches/locks/linkages:doors:latch).the manufacturer was not made aware of the failure. The failure mileage was 46,889. Updated 08/23/17*lj
The door lock on the drivers door when using key fob does always unlock, when locks its own at 10mph then you try to get out some driving has be wrenched with handle. Passenger door behind the driver locks itself at 10mph, stays locked, cannot be opened by handle even after car off, the door pull cannot be pulled up to unlock the door, my daughter has been using other door for years to get in and out because we cannot get that door unlocked. It will not unlock using key fob or from main door inside vehicle. The car has always been like this since we bought it new. Has been to the ford dealership 3 times and they cannot find the problem, it then went out of warranty so we never went back.
My right rear door flew open while the vehicle was in motion as I was turning on to a city highway near my home. Luckily, I was close enough that I made it home safely, however the door wouldn't latch at all after this incident. When I called the dealership where I normally have my car serviced, they said there are many recalls for this type of problem with many ford models, my model included, however my car did not qualify for the recall based on the VIN number and that it was one year older than the other models that qualified for the recall. They couldn't get it scheduled to repair the door latch for approximately two weeks, and obviously it was unsafe to drive without this problem being fixed. I ended up taking it to a different car service company who confirmed it was definitely a problem with the right rear door latch, and that it needed to be replaced.
The driver side door will not latch and not lock. I have to drive the car holding the door with one hand and holding the other hand on steering
Related recalls
No recalls on record for this model year.
Questions about the 2011 Ford Focus door locks
Is doors won't lock, open or latch a common problem on the 2011 Ford Focus?
21 of 113 owner complaints about the 2011 Ford Focus (19%) mention doors won't lock, open or latch. The model year with the most reports is 2012.
Is there a recall or service bulletin for this on the 2011 Ford Focus?
There is no recall or service bulletin for this area of the car on record.
Other symptoms on the 2011 Ford Focus
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