SUBJECT: Fraudulent Recall Completion / Incomplete Remedy resulting in Component Failure (Recall 19S54 / the federal safety agency 19V904) I am writing to file an emergency safety complaint regarding a fraudulently cleared safety recall on my 2010 Ford Fusion Hybrid. According to Ford's internal OASIS database, Safety Recall 19S54 (the federal safety agency Campaign 19V904) was marked as "completed" under a previous owner. However, physical inspection of the vehicle proves that the mandatory federal remedy was never executed. The master cylinder still retains the original factory DOT 3 cap, and the system was never upgraded to DOT 4 fluid. Because the servicing dealership falsified the repair documentation and left the corrosive DOT 3 fluid in the system, my vehicle has now suffered the exact catastrophic safety failure the recall was meant to prevent. The ABS Hydraulic Control Unit (HCU) internal valves have seized. The brake pedal is heavily compromised, and the vehicle is an active, severe safety hazard to drive. I am the second owner of this vehicle. I unknowingly purchased a car with a fraudulently cleared safety defect. Because this failure is a direct result of an incomplete federal safety recall remedy, I demand that Ford Corporate reopen this VIN file under "Related Damage / Incomplete Remedy." I require Ford to: 1. Arrange a complimentary tow to a certified Ford dealership. 2. Replace the ruined ABS/HCU module entirely free of charge. 3. Perform the mandatory DOT 4 pressure flush and install the correct reservoir cap. 4. Provide a complimentary rental car while this safety hazard is being resolved. I have taken photographic and video evidence of the DOT 3 cap and the failed braking system to support my legal claims. Fairway Ford of Yorba Claimed it had already been done when clearly it hasn't and pushed it off like nothing.
Ford Fusion Hybrid engine failure problems
29 of the 1,204 owner complaints about the Ford Fusion Hybrid describe engine failure, most of them for the 2011 model year.
- owner complaints
- 29
- worst model year
- 2011
- typical mileage
- 88,000
By model year
Often reported together
Steering lock-up 22Power steering loss 8Loss of power 4Check engine light 3No deployment 2ABS 2
What owners say
The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while attempting to turn the vehicle to the left or the right, the steering wheel seized. The failure occurred intermittently but had become more pronounced and constant. The vehicle was now only able to be driven in a straight direction, whether going forward or in reverse. The steering assist failure light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was taken to another mechanic who confirmed the diagnostic result. The mechanic informed the contact of an unstated recall and referred the contact to the manufacturer for assistance. The vehicle had not been repaired. The dealer was informed of the failure and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall or under warranty. The manufacturer referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was 99,000.
The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.
Coolant leak issue that caused the check engine light to turn on. This defect is present within these 2019 Ford Fusion Hybrids with EcoBoost engines. My safety and the safety of my passengers was put at risk since this defect can cause coolant to leak into the cylinders, leading to corrosion, misfires, engine failure, and even potential car fires. My mechanic gave it a diagnostic check and the following issues were detected: Random Misfire Detected- Not Current DTC, Cylinder 2 Misfire Detected- Warning Lamp On, and Misfire Detected on Startup (First 1000 revolutions) - Pending DTC. He also noted that the coolant level was low. I reached out to my local Ford service department and they wouldn't assist me with this serious concern.
The contact owns a 2012 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the TPMS warning light illuminated. The contact stopped at a local gas station and inflated the driver's side front tire. The contact stated that after inflating the tire, the Advancetrac error and power system failure warning lights were illuminated. The contact turned off and restarted the vehicle and proceeded to drive the vehicle to his destination; however, the power steering seized and became inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed steering gearbox. The contact was informed that the steering gearbox needed to be replaced, and the tires needed to be rotated. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 140,000.
The contact owns a 2015 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 20V177000 (Latches/Locks/Linkages) and 22V413000 (Power Train), however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the steering wheel seized. Additionally, the traction control warning light was illuminated. The failure mileage was approximately 80,000. Parts distribution disconnect.
On may 28th, 2020 I took my 2016 ford fusion hybrid in for serving at 42,670 miles, because of my vehicles loss of power steering, steering wheel stutter and a winning sound while in motion on city street. Multiple steering notification warning lights came on, including power steering assist fault, advance trac fault, lane keeping malfunction, and pre-collision assist not available. My vehicles loss of power steering while in traffic caused the vehicle to become difficult to control. On may 29th the technicians performed diagnostic test, which they told me indicated my steering rack assembly needed to be replaced and a wheel alignment would also need to done a well. Parts were ordered and on june 4th the service work was done. My total cost was $3102.39. On june 27th, less than a month after having my car service and paying over $3,100.00 for the replacement of my steering rack assembly and 4 wheel alignment, plus dynastic test, the same problems reoccurred while I was driving, plus at various speeds the power steering seized, while attempting to make right and left turns while braking going down hill and all the steering malfunction notifications came on and steering again became difficult. I took my car back in for servicing again for the same problem. They kept my car for 2 days and said they hadn't reset the steering track assembly computer, which they did they now had to do line, by line, instead of just selecting the reset. Why wasn't the computer reset in the first place? Instead of charging me $3100 for a brand new assembly? Plus the work order after my second visit to service said they did not see the problems I mentioned. A week later the problems and alerts went off again while in motion. I will be taking my car back in. I do not feel safe driving this car any more.
On may 28th, 2020 I took my 2016 ford fusion hybrid in for serving at 42,673 miles, because of my vehicles loss of power steering, steering wheel stutter and a winning sound while in motion on city street. Multiple steering notification warning lights came on, including power steering assist fault, advance trac fault, lane keeping malfunction, and pre-collision assist not available. My vehicles loss of power steering while in traffic caused the vehicle to become difficult to control. On may 29th the technicians performed diagnostic test, which they told me indicated my steering rack assembly needed to be replaced and a wheel alignment would also need to done a well. Parts were ordered and on june 4th the service work was done. My total cost was $3102.39. On june 27th, less than a month after having my car service and paying over $3,100.00 for the replacement of my steering rack assembly and 4 wheel alignment, plus dynastic test, the same problems reoccurred while I was driving, plus at various speeds the power steering seized, while attempting to make right and left turns while braking going down hill and all the steering malfunction notifications came on and steering again became difficult. I took my car back in for servicing again for the same problem. They kept my car for 2 days and said they hadn't reset the steering track assembly computer, which they did they now had to do line, by line, instead of just selecting the reset. Why wasn't the computer reset in the first place? Instead of charging me $3100 for a brand new assembly? Plus the work order after my second visit to service said they did not see the problems I mentioned. A week later the problems and alerts went off again while in motion. I will be taking my car back in. I do not feel safe driving this car any more.
Tl* the contact's spouse rented a 2019 ford fusion. While driving approximately 35-40 MPH, the steering seized without warning. The driver was unable to maneuver the vehicle. The contact stated that the front driver's side suspension fractured and caused the front driver's side wheel to make contact with the inner wheel well and seize in place. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the front suspension needed to be replaced. The vehicle was not repaired. The dealer and manufacturer were not notified of the failure. Enterprise rental car was notified of the failure and the recovery team was scheduled to retrieve the vehicle. The approximate failure mileage was 35,000.
Tl* the contact owns a 2012 ford fusion hybrid. While driving 5 MPH, the advance auto trac and power steering assist warning indicators illuminated. Also, while making a right turn, the steering wheel seized. The contact attempted to steer the wheel, but it failed to steer properly. The contact turned the vehicle off and back on, placed the vehicle in reverse, and then drive; however, the steering wheel failed. Aaa was contacted and towed the vehicle to heritage ford (2075 edsel ln nw, corydon, in 47112, (812) 738-3284) where it was diagnosed that the steering needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to call the federal safety agency to file a complaint. The failure mileage was approximately 166,000.
Related recalls
No recalls on record for this model year.
Questions about the Ford Fusion Hybrid engine failure
Which Ford Fusion Hybrid years have engine failure problems?
The model years with the most reports are 2011 (8 complaints), 2010 (7 complaints) and 2012 (5 complaints).
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