While driving warning lights came on saying that there was a steering problem. Many other lights came on in turn and I pull off the road with it being extremely difficult to control the vehicle. I had to have the vehicle towed to the garage and was told it would be over $2,000 to repair. I have done some checking and found that there may be a recall in the works 15v250000 because of steering problems with this vehicle. This is a very dangerous situation that could lead to many deaths. I think ford should pay to have this vehicle repaired and not the owner.
2013 Ford Fusion steering complaints
Page 6 of 14: complaints 131 to 160 of 389, newest first, as owners wrote them.
My steering wheel locks up and says 'steering loss stop safety'
Tl* the contact owns a 2013 ford fusion. The contact stated that upon starting the vehicle, the steering wheel ceased and failed to operate without warning. No visible leaks shown. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact mentioned the federal safety agency campaign number: 15v250000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.
When I turned on the vehicle the dashboard system reported 'power steering assist fault'. I attempted to leave the driveway however the steering wheel did not work and as a result almost crashed into a neighbors vehicle.
My ford fusion 2013 has been running smoothly until I parked today outside usps to mail a package but while trying to back up later , my steering wouldn't move . Engine light was on with steering assist fault note .
The power steering rack had an internal failure while the vehicle was stationary and parked. Went from working just fine to completely shutting off while parked in my driveway.
As soon as I started it the power steering assist fault light came on. Then the coolant overheating warning came on and de rated the vehicle. Then I shut it off. Was in my driveway
There is an existing recall in effect (the federal safety agency recall 15v250000) for ford fusion vehicles that could experience a dangerous lack of vehicle control due to the loss of power steering. I have a ford fusion energi 2013 (model year overlapping that of the existing issue), experiencing a loss of power steering. Is there a reason my VIN/model were not included?
On jan 7th and 8th I noticed when I started my car the steering wheel would jerk once then stop. Both days I drove it and I had no other issues. On jan 9th when I started my car there was no jerk, but later that night when I was going to the store I pulled out and the steering wheel got really hard to turn almost causing me to hit another car and then the power steering assist fault light came on. I ended up just parking it in front of my house since I was too scared to drive it and didn't know what was going on with my car. I didn't drive it that sunday or monday. Tuesday I had no choice but to drive it to work and it was a pain, but that evening when I got off and started my car the steering wheel jerked twice and everything was back to normal and I could turn with ease. The next day it was still fine, but thursday morning the same thing happens. The steering wheel jerked and the warning came back up and has been on since then. I've read so many complaints online about people have the same issue with this year and model and all are wondering why there hasn't been a recall on it.
Tl* the contact owns a 2013 ford fusion. The contact stated that while her husband was driving at an unknown speed, the vehicle loss power steering functionality. The power steering failed to regain proper functionality. The vehicle was driven with manual steering. The contact contacted thornhill ford (500 ford fair ln, chapmanville, wv 25508, (888) 460-6364) and was informed that the vehicle was not included in the federal safety agency campaign number: 19v632000 (steering). The manufacturer was made aware of the failure and referred the contact to file a complaint with the federal safety agency. The failure mileage was unknown.
I had started my car one morning and noticed some "dummy" lights had not gone off. I then got a notice about "hill side assist not available" that was weird as I was on a flat surface. Then I also got a notification that said "service advancetrak". The warning lamps that stayed illuminated are ABS, front airbag, stability control, and stability control off lights. While I drove off, the steering was affected as well, it wasn't like I had no power steering, but it was definately more difficult to steer. I got to work, called the dealer, made an appointment for my car to be looked at. Which was thenext day. When I went back to my car after work, the warning lights and notifications did not appear. The next day, went to the car, going to work, all the lights appeared again. Car went to the shop and was told the speed sensor and hub need to be replaced. The total cost is $635.00 for repairs. I have seen lots of complaints of this sort for my year of car. I believe a recall should be issued.
Randomly I will get the service advancetrac, hillstart assist not available, and traction control lights. It will be hard to steer for a few minutes, sometimes it will shake a little, and then the problem will go away and it will run fine. I live in florida so I'm not dealing with any hills or snow, and I don't drive my car in the rain. Completely dry and flat roads, and it still happens. Can't find a recall or anything, will be getting it serviced soon
Loss of power steering on car and power steering assist fault message displayed. Thankfully this happened when we started the car before we left the house with it.
Tl* the contact owns a 2013 ford fusion. The contact stated that the power steering failed. The power steering warning light illuminated indicating service power steering now. The vehicle was taken to herb chambers ford of westborough (310 turnpike rd, rte. 9, westborough, ma 01581) but was not diagnosed nor repaired. The contact was referred by the dealer to the manufacturer for assistance. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the federal safety agency campaign number: 19v632000 (steering) and referred the contact to the federal safety agency for assistance. The failure mileage was approximately 101,333.
Tl* the contact owns a 2013 ford fusion. The contact stated while driving at 30 MPH, the vehicle loss power steering functionality. The contact's son was able to steer the vehicle off the roadway. The contact called an independent mechanic and was advised that the vehicle was able to be carefully driven home. The contact called inskeep ford (2651 w main st, greenfield, in 46140, (317) 462-1470) and was informed that the failure was with a steering column gear malfunction. The contact was quoted a repair cost of $2,421. The manufacturer was not contacted. The failure mileage was 49,594.*dt
Turned on car and put into drive then several warnings came on and I lost control of steering.
Power steering assist fault went out while the car was in motion on a highway. It still steers but with much effort and with slow response.
Power steering assist fault
My 2013 ford fusion is experiencing power steering loss. I have experienced steering loss at start up, on the road driving, mid-turning, and when I hit a small bump or rocky surface. The messages that appear include 'power steering assist fault and service advancetrak'. I was told this was a common occurrence among fords with electrical power steering and was quoted $2000 to replace the entire steering column. After sending my vehicle in to a ford dealership 8+ times, I finally gave up and requested for a refund. Research shows that ford recalled a number of vehicles including the same name and model as my 2013 ford fusion, however my VIN was not included in the recall. I think ford manufacturer needs to expand their recall regions to include all those who are experiencing this same issue. My vehicle is too young and does not have more than 105,000 miles to be experiencing this type of issue.
Tl* the contact owns a 2013 ford fusion. The contact stated while reversing from a parking spot, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was not drivable. The vehicle was towed to the local dealer rochester ford located at 4900 us-52, rochester, mn 55901, (507) 288-7564, to be diagnosed. The contact was informed that the rack and pinion and steering gear needed to be replaced. The vehicle had been repaired. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 13v232000 (steering) however, the VIN was not included. The manufacturer had been informed of failure. The failure mileage was approximately 75,586. *bf
Got in car to start and drive to work. Dashboard lit up with warnings on steering system failure, forward anticollision system failure and antiskid system failure. Vehicle has lost power steering and unable to drive.
Steering wheel is loose.
On multiple occasions, driving at speeds over 60mph for more than 50 miles, causes a system alert that says steering assist fault and the power steering goes out. The first time I was able to pull over before the power steering went out. The next time, my boyfriend was driving and he had to veer onto the shoulder. Most recently, my grandmother drove my car to the airport and was unable to get the vehicle out of traffic turning into the airport as she was not strong enough to maneuver the car into the parking lot. I regularly keep up with all necessary maintenance and have brought the car to modica brothers as well as a local mechanic and they have both told me it is bolt corrosion as they assessed all other possibilities. Upon research, I found a recall for ford fusions manufactured in hermosillo in 2013 under recall #19s26. I contacted ford about having my car added to the recall and was advised to reach out to the federal safety agency. As this is a big safety hazard, I wish to have this addressed immediately.
While I was driving at a slower speed around turns going uphill the power steering assist control light flashes on and then back off. It has done this at least 5 times
I had a recal done for my power steering in 2015 by a ford dealership. I was told the repairs were honored for life. However, last friday 09/04/20 I was driving making a left hand turn and my dashboard alerted me to know I had lost power steering and to contact my dealer. My vehicle was in motion and had I not stopped immediately I could have been in an accident and potentially lost my life. Once stopped the icon for power steering failure remained. I lost control of my vehicle and immediately slammed on my brakes to avoid getting t boned in a busy intersection. I had a family friend tow my car to my home. I called ford corporate they stated they will not honor the recall repair. I asked for a supervisor to call. No supervisor has called. I can not drve my vehicle because without power steering it is all but impossible to safely steer and turn.
Tl* the contact owns a 2013 ford fusion. The contact stated that while driving at various speeds, the vehicle pulled to the left while depressing the accelerator pedal. While releasing the accelerator pedal, the vehicle pulled to the right but much harder. The contact indicated that the failure was more noticeable while driving at slower speeds. The vehicle was taken to the an independent mechanic who was unable to determine the cause of the failure. The local dealer hagen ford located at 3980 north euclid ave, bay city mi 48706 and the manufacturer were notified of the failure. The failure mileage was 109,000.
Tl* the contact owns a 2013 ford fusion. The contact stated that upon starting her vehicle, the power steering assist and the service advance track warning lights illuminated on the instrument panel. The contact also stated that her high beams and her turn signals no longer operated as designed. The contact called the manufacturer where she was informed that her vehicle was not included in the federal safety agency campaign number: 15v250000 (steering). The dealer had not been notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.
Iissue 1) put the back seat down to get into trunk and it wont go back up due to the seat belts issue. Because I dont really use the back seat, I havent bothered to get it fixed and pay for it out of my pocket. 2) driving over 55 MPH, car lost power steering. I see others have had same issues with these 2 components of the 2013 fusion, yet no recall. This makes no sense to me.
Was driving down interstate and steering quit. Was going straight and managed to continue. Checked and found there were recalls but ford dealer said it didn't cover my vehicle. Paid $1200.00 to repair and still have a hard clunk when I steer left or right. Currently driving and heard noise from fuel tank and determined a canister purge valve malfunction. Saw there may be a recall but also haven't found it for my car. Can you update me on possible recalls if any apply?
Tl* the contact owns a 2013 ford fusion. The contact stated that while driving 70 MPH, the service power steering soon warning light was illuminated. The contact parked and restarted the vehicle with the service power steering now warning light illuminated. The contact stated the steering wheel became difficult to turn. The contact called local eddie gilstrap motors inc located at 207 s main st, salem, in 47167, (812) 883-3481, and informed the dealer of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. The failure mileage was 108,200.
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