One day the car was fine, next morning went to start car and was greeted by multiple failure warnings - Adaptive Cruise Control Not Available, Service AdvanceTrac, Steering Assist Fault Service Required, and Hill Start Assist Not Available. Efforts to restart without errors failed. Power Steering lost and unable to turn the wheel without great effort. Parked car and towed to dealer, Failure of Electronic Rack and Pinion Steering per the dealership at a cost of $2500 - $3000. Car Donated to Charity. Concern in submitting is a record of other recent failures of this year, make and model failing in much more dangerous situation than mine but appears that this part has reached its useful life without identification from Ford of the likelihood of failure on these older cars.
2014 Ford Fusion steering complaints
Page 2 of 12: complaints 11 to 40 of 329, newest first, as owners wrote them.
The contact owns a 2014 Ford Fusion. The contact stated that while driving on the highway at night in the rain at approximately 40-45 MPH, the contact drove over an unavoidable puddle, and the electric power steering assist became inoperable. The advancetrac and the steering warning lights were illuminated, and the steering wheel was difficult to turn. The water eventually dried up, and the vehicle returned to normal operation. The contact stated that the failure recurred. Upon investigation, the contact related the failure to the federal safety agency Campaign Number: 14V514000 (Steering). The contact stated that the remedy was not adequate. The vehicle was taken to an independent mechanic who repaired the steering rack. The vehicle was taken to the local dealer, where it was reprogrammed. The vehicle was repaired. While driving at an undisclosed speed, the contact drove over another puddle of water, and the failure reoccurred. The contact was unable to dry the vehicle. The manufacturer was contacted and filed a claim on the contact's behalf. The manufacturer informed the contact that the vehicle was repaired under the federal safety agency Campaign Number: 14V514000 (Steering) in 2015. The failure mileage was approximately 100,000.
Steering Assist Fault Service required along with message Check Charging System after I tried to pull out of work parking lot and steering wheel is hard can not turn it left or right.
Was driving at about 45mph on [XXX] on [XXX] and there was a lower control arm failure on the front passenger side of vehicle. Caused the vehicle to be inoperable. I was able to have someone pull me out of the way to not impeded traffic with the car in neutral but was unable to do much with it. It was late at night so I was unable to really access the damage. My wife had our insurance tow the vehicle to my home a few hours ago on [XXX] and it appears the lower control arm is gone, the axle has detached from the wheel (axle still hanging from bottom of car), pretty bad damage to the inner wheel well, passenger fender, and minor damage to the front bumper and passenger side skirt. I had read there was a recall on this vehicle online and wanted to find out more about my options. The car has just shy of 100k miles and is a daily driver. So I am stuck in a bad potisition with this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Was driving lost power steering shut my car off turned it back on all the lights were gone off the dash and it had power steering again . Parked went to work the next day and drove home fine parked and then all the same lights came on again and has lost all power steering .
Went too start the vehicle and power steering/steering at all was at a loss
AdvanceTrac stopped working in my car due a sensor. Had to get it replaced by Midas. When I went to turn on my car and put it in drive it started making an awful grinding sound and would not move and gave me an error code that just said service AdvanceTrac. It was insanely expensive to repair and thankfully didn't happen while I was driving.
The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was a loud clunking sound coming from the steering wheel while attempting to make a turn. There were several unknown warning lights illuminated. The contact stated that the steering wheel was difficult to turn. The vehicle was taken to the dealer, where it was diagnosed and determined that the electric rack and pinion had failed and needed to be replaced. The contact ordered the parts and had the dealer install the parts. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that the electric rack and pinion needed to be replaced. The parts were ordered by the dealer. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where the same diagnostic was provided. The contact was informed that electric rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 208,864.
The contact owns a 2014 Ford Fusion. The contact stated that upon starting the vehicle, the messages "Service - AdvanceTrac Off", "Hill start Assist Unavailable", and "Steering Assist Fault - Required" were displayed. The vehicle was towed to the dealer, where it was diagnosed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall; however the VIN was not included in the unknown recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.
I am submitting this complaint regarding a complete loss of power steering on my 2014 Ford Fusion. The issue occurred without warning and was accompanied by multiple dashboard alerts including: “Steering Loss – Stop Safely” “Service AdvanceTrac” “Hill Start Assist Not Available” The steering became extremely heavy and difficult to turn, creating a major safety concern—especially while driving at low speeds or attempting to park. I have since researched this issue and found numerous reports from other 2014 Ford Fusion owners experiencing the exact same failure. While Ford issued a Customer Satisfaction Program (15N01) covering similar issues on 2011–2013 Fusion models, no such support appears to be available for the 2014 model—even though the symptoms and system design are identical. Dealers are quoting repairs in excess of $3,500 to replace the rack-and-pinion steering system, which is believed to be the source of the failure. Given the abrupt and dangerous nature of the malfunction, I am requesting that the federal safety agency investigate this issue as a potential safety defect and consider whether Ford should expand coverage or issue a formal recall for affected 2014 vehicles. This is a critical steering safety issue that could easily lead to accidents or injury if it happens at higher speeds or in traffic. I urge the federal safety agency to take this seriously and evaluate Ford’s handling of this problem in 2014 Fusion models. Thank you for your attention to this matter. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Steering gear in rack in pinion grinding and felt like car stalled and steering went hard..no warnings or indications prior to..67,000 miles on Car …now there is a continuous grinding sound coming from steering wheel and Ford had a recall on 2014 Fusion but my car doesn’t show any …afraid steering may lock up without warning
Our 2014 Ford Fusion was recalled under the federal safety agency Campaign Number 15V250000, issued June 24, 2015, for an issue with internal binding and corrosion in the power steering rack which could lead to a loss of power steering assist. In 2015, Brighton Ford (Livingston County, MI) performed the recall remedy. After that service, our vehicle's VIN was removed from the federal safety agency's active recall list. However, on [XXX], less than 10 years later, the exact same issue occurred again—the steering wheel froze and the front wheels did not respond. The "Steering Loss" warning appeared. Thankfully, no one was hurt. The car was diagnosed and repaired at Balise Ford of Wilbraham, MA. They retrieved DTC C102D:00 which indicates high friction in the power steering gear, a symptom specifically tied to internal binding caused by water ingress, as described in the original recall. The steering rack was replaced at our expense. The repair invoice and technician comments clearly describe the same failure mode the recall was meant to prevent. This indicates the original recall remedy was ineffective in our case. WHAT IS YOUR REQUEST TO the federal safety agency? We respectfully request that the federal safety agency: Reinstate our VIN on the 15V250000 recall list, acknowledging that the original repair was inadequate and the defect recurred. Enable us to seek reimbursement from Ford for the repair and towing costs now totaling over $5,400. This situation demonstrates that a single recall remedy does not always fully resolve the safety issue. We hope the federal safety agency will help ensure affected owners are protected and treated fairly. DEALERSHIPS INVOLVED Original Recall Service (2015): Brighton Ford Livingston County, Michigan Recent Repair (2025): Balise Ford of Wilbraham 1979 Boston Rd, Wilbraham, MA 01095 Phone: 413‑858‑6195 Service Advisor: John Gabriel Retrieved DTC: C102D:00 – High Friction in Power Steering Mileage at Repair: 60,468 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the vehicle made an abnormally loud sound and the steering wheel seized. The "Service Advancetrac" message was displayed. The vehicle was towed to the dealer, who determined that the steering gear needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 140,000.
On May 15, 2025 I experience a loss of power steering assist in my vehicle due to steering gear bold corrosion. There is a recall for this exact same issue, 19S26/19V632, issued on 2019-10-11, however, Ford is telling me my VIN number is not included in this recall. They are also claiming this problem was fixed as part of their recall 19R02 back in 2015. As part of the more recent recall, the remedy calls for replacing the bolts and applying a corrosion inhibitor, but they obviously did not do when fixing recall 19R02 back in 2015.
I currently have no open recalls on my vehicle however I feel as though my vehicle is apart of the the national recall involving the steer column. My vehicle jerks at high speeds randomly and I sometimes lose control. This issue has been seen by multiple mechanics and they’ve done numerous inspections but can’t find the problem. They only tell me they think it may fix the issue but none are certain. I’ve gotten two wheel alignments within a year and each time I’m recommended a wheel alignment by a different mechanic. I’ve bought several tires of this issue because the wear on my tires keeps wearing out and causing my tires to blow out. I believe it involves the national recall.
Around [XXX], I began experiencing issues with the electric power steering system in my 2014 Ford Fusion. The steering became noticeably stiff and difficult to turn, especially at low speeds. A warning message appeared on the dashboard — something like “Service Trac” or a similar alert. Despite the warning and steering difficulty, I was able to continue driving the vehicle for about a week, but it became increasingly unsafe and physically demanding to steer. The vehicle has approximately 138,000 miles and was purchased from a dealership in Michigan just a few months ago. The issue has not been inspected by a Ford dealer, but an independent service center diagnosed the problem as a failure of the electric power steering system. I was quoted $2,400 for a new part or around $1,000 for a used one, not including labor. I checked my VIN using Ford’s official site and confirmed there are no open recalls or Customer Satisfaction Programs for the steering system on this vehicle. However, this issue appears to match the symptoms described in Ford recall 19V632000, which applies to some 2014 Fusions with the same steering design. My vehicle appears to be excluded from that recall. Given the widespread nature of this defect and the serious safety risk it poses, I believe the recall should be expanded to include more affected VINs. This failure could easily result in loss of control at higher speeds and represents a hazard to both occupants and others on the road. Thanks for your time [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power steering rack and pinion
While driving on highway, my 2014 Ford Fusion suddenly reported loss steering power and it was requiring a greater steering effort to make a small turn. I have to stop unexpectedly on highway. This incident reminded me that a day or two, I started to feel some roughness while turning in low speed locally. But it didn't affect driving.
The contact owns a 2014 Ford Fusion. The contact stated that while leaving a parking lot at approximately 10 MPH, the steering wheel seized. The contact turned off the vehicle and waited for a while before restarting the vehicle. The contact restarted the vehicle 3 times before being able to turn the steering wheel; however, the power steering functionality remained inoperable. The contact stated that the Service Advancetrac, Lane Keep Assis system malfunction, Hill Start Assist Not Available, Steering Assist Fault, and Service Required messages were displayed on the instrument panel. The dealer was contacted and informed of the failure. The dealer suggested that the contact take the battery to be tested. The battery was tested and there was no failure found with the battery. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.
Electric power steering failed, causing the car to be almost impossible to steer while driving. This is a known issue with these Ford vehicles. Car shows steering failure and stabilitrak warning-these did not come on until the failure.
The contact owns a 2014 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel remained locked and could not be moved in either direction. The contact stated that after several attempts the steering wheel unlocked and operated normally. The contact stated that the failure recurred one hour after initially attempting to start the vehicle. The contact stated that the steering rack was recently replaced but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously serviced under the federal safety agency Campaign Number: 19V632000 (STEERING). The failure mileage was 165,000.
The notification appears as steering system fault service required, blind spot system fault, and cross traffic fault this happened while driving lost ability to steer car dosent crank, this poses a serious risk of injury/death.
2014 Ford Fusion SE safety concerns for electric rack and pinion assembly failure
Slowing driving out of store parking lot, sudden heavy steering, loss of power steering, 'service advancetrac' & 'hill start assist unavailable ' traction control warning lights on
Power steering failed after highway driving for approximately 1 1/2 hours. Was recently brought in for transmission wiring repair. Issue occurs intermittently, restarting the vehicle fixes it for a few minutes, but inevitably reoccurs.
The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 MPH and following a curve in the road, the steering wheel became firm. The contact stated that it was difficult to turn the steering wheel to the left or the right. There was no warning light illuminated. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the electronic power steering assist had failed and referred the contact to a dealer for assistance. The vehicle was not repaired. The contact stated that the steering wheel was no longer functional, and the vehicle was no longer being driven. The contact had researched online and related the failure to the federal safety agency Campaign Number: 15V250000 (Steering). The manufacturer was informed of the failure. The failure mileage was 106,329.
The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.
The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact stated that several unknown warning lights were illuminated. In addition, the contact stated that the steering wheel had loosened. The vehicle was driven back to the residence. The following day, the vehicle was started, and the steering wheel seized. The vehicle was towed to the dealer where it was diagnosed with a failed electronic power steering module. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
The contact owns a 2014 Ford Fusion. The contact stated that while driving out of the residence driveway at approximately 2 MPH, the traction assists and ABS braking assist warning lights illuminated. The contact stated that the steering wheel then seized. The contact turned off and restarted the vehicle and the vehicle regained steering functionality. The contact stated that the failure was intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to the federal safety agency Campaign Number: 15V250000 (Steering). The failure mileage was 184,513.
The contact owns a 2014 Ford Fusion. The contact stated that while stopped in a parking lot with the engine running, the steering wheel independently started turning to the left. The contact stated that the Hill Start Assist, stabili-trak, and Loss of Power Steering Assist messages were displayed. The contact stated that the steering wheel was very difficult to turn. The contact stated there was smoke coming from under the hood. The contact turned off the vehicle and after opening the hood, the contact observed power steering fluid leaking onto the exhaust manifold. The contact had not taken the vehicle to a dealer nor an independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to the federal safety agency Campaign Number: 15V250000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
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