Tl* the contact owns a 2014 ford fusion. The contact called on behalf of the driver. While driving at an unknown speed, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was able to be coasted to the side of the road and was towed to a tow lot. The vehicle was later taken to an independent mechanic where it was diagnosed that the steering computer system failed and needed to be replaced. The vehicle was repaired. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and informed the contact that no recall was associated with the VIN. The approximate failure mileage was 50,000.
2014 Ford Fusion steering complaints
Page 9 of 12: complaints 221 to 250 of 329, newest first, as owners wrote them.
Tl* the contact owns a 2014 ford fusion. The contact stated that the remedy and part were not available within a reasonable time frame to repair the vehicle per the federal safety agency campaign number: 18v471000 (power train). The dealer (tom holzer ford, 39300 w 10 mile rd, farmington hills, mi 48335) was contacted and stated that the part was unavailable. The dealer was waiting for the part from the manufacturer. In the interim, the dealer stated that they would service the vehicle per the federal safety agency campaign numbers: 18v167000 (steering), 16v875000 (seat belts), and 15v246000 (latches/locks/linkages). The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect for the federal safety agency campaign number: 15v246000 (latches/locks/linkages). Vin tool confirms parts not available for the federal safety agency campaign number: 16v875000 (seat belts). Parts distribution disconnect for the federal safety agency campaign number: 18v167000 (steering). Vin tool confirms parts not available for the federal safety agency campaign number: 18v471000 (power train).
Tl* the contact owns a 2014 ford fusion. The contact took the vehicle to ford lincoln of queens service center (92-12 172nd street, jamaica, new york 11433, (888)-546-2656) in march of 2018 to be serviced per the federal safety agency campaign number: 15v250000 (steering); however, the repair did not correct the failure. While driving 15 MPH in the rain, the power steering assist indicator illuminated and the steering wheel seized. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 48,600.
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign number: 18v167000 (steering). The dealer (autonation ford memphis, 2515 mt moriah rd, memphis, tn 38115, (901) 209-1259) was contacted and confirmed that the part was not available for the recall repair. The contact inquired about the federal safety agency campaign numbers: 18v471000 (power train), 18v169000 (power train), and 14v736000 (power train); however, the VIN was not included in the recalls. While the vehicle was being placed in park, it independently shifted and rolled away in reverse. The failure was not diagnosed or repaired. Country ford (95 goodman rd e, southaven, ms 38671) confirmed that the VIN was only included in the steering recall. The contact had not yet spoken with the manufacturer. The vehicle was not repaired. The failure mileage was not available. Parts distribution disconnect.
Takata recall when turning the steering wheel either left or right (whether in motion or stationary) the wheel makes cranking noises. When making a turn that requires the wheel to be turned completely to either side, the axel makes a scratching and screeching and the car begins to stall. Two lights have come on the dash board as well. Both have to do with steering.
My wife arrived at work and shifted the car into park. While exiting the car started rolling backwards. She had to apply the emergency brake to stop it. While the dash and shifter said the car was in park it was really in neutral or reverse. I had the car towed to the dealership. The replaced the shifter cable assembly and told me that a small plastic bushing broke and thats what caused the issue. Total cost of the repair was $410. There is now a recall for the exact same problem but they will not refund me the money because my VIN is not part of the recall. The recall needs to be expanded to cover more fusion's. Mine was at the flat rock assembly plant as the recalled cars were, just two weeks after the cutoff date of sept. 14, 2013. Ford corporate was no help just told me to call the dealer where I had the repair done. Typical ford customer service I must say after dealing with them for the past 4+ years.
Tl* the contact owns a 2014 ford fusion. While driving approximately 45 MPH, the traction control, ABS, air bag, and various other warning indicators illuminated. The contact stated that the power steering failed as well. The dealer (kocourek ford lincoln, 2727 north 20th ave, wausau, wi 54401, (715)-298-3673) was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign number: 18v167000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The ford dealer (gustafson ford, 112 n lexington ave, kewanee, il 61443, (309) 852-2107) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign number: 18v167000 (steering); however, the parts to do the repair were unavailable. The dealer (towne ford, 1‑650‑366‑5744) was called and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2014 ford fusion. While driving various speeds, the steering wheel would pull to the right. There were no warning indicators illuminated. The vehicle was taken to the dealer (sonia's auto sales, 1448 grafton st, worcester, ma 01604, (508) 581-2202) where it was diagnosed that an alignment was needed. The vehicle was repaired, but the failure recurred. The VIN was included in the federal safety agency campaign numbers: 15v250000 (steering) and 18v167000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 91,000.
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign number: 18v167000 (steering). The contact stated that the recall repair was exceeding a reasonable amount of time. The manufacturer was notified and referred the contact to a local dealer to schedule a recall repair appointment. The dealer (lutesville ford in marble hill, mo, 573‑723‑1136) informed the contact that the part was not available. The contact experienced a steering failure, but the details were not provided. The failure mileage was 60,500. Parts distribution disconnect.
Making a right turn, going 5-10 miles per hour and all of the sudden I get a "service advancetrac" message along with "hill assist check" "check rear parking sensor" and it appeared an ABS light and no air bags.
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign numbers: 18v167000 (steering) and 16v875000 (seat belts) months ago. The remedy and parts were not supplied from the manufacturer to the dealer within a reasonable time frame. The contact was experiencing a failure with the steering wheel having a loose connection however, a dealer had not yet diagnosed the vehicle. The manufacturer was notified of the failure and the contact was waiting for the remedy and parts to receive both recall repairs. The vehicle was not included in the federal safety agency action number: pe17007 (steering). The failure mileage was not available. Parts distribution disconnect for the federal safety agency campaign number: 16v875000 (seat belts). Vin tool confirms parts not available for the federal safety agency campaign number: 18v167000 (steering).
Tl* the contact owns a 2014 ford fusion. The contact received notification of the federal safety agency campaign numbers: 15v246000(latches/locks/linkages), 16v875000 (seat belts), and 18v167000(steering). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jim tidwell ford (2205 barrett lakes blvd, kennesaw, ga) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. *tt
While driving on interstate steering wheel came lose and car veered off interstate. I regained control but steering wheel is still lose. Steering is still lose as repairs will cost is beyond my means at this moment.
Tl* the contact owns a 2014 ford fusion. While driving approximately 45 MPH, the steering wheel became very loose. There were no warning indicators illuminated. The contact drove the vehicle very slowly to the dealer (rodman ford in foxboro, massachusetts) where it was diagnosed that the center screw of the steering column failed and needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
Tl* the contact owns a 2014 ford fusion. While entering the vehicle, the contact's knee bumped the steering wheel and the steering wheel became detached. The contact took the vehicle to newberg ford (3900 portland rd, newberg, or 97132, (503) 538-2171) where the contact was informed that the steering module needed to be replaced. It was unknown if the manufacturer was contacted. The failure mileage was 62,000.
I purchased a new-to-me 2014 ford fusion from germain ford in columbus ohio on 2/2/18. On the 2nd day I had the car there was a light snow storm, a few inches, I am a wonderful driver with a clean record. I went to pull out of my street and I lost control of the car. I thought it was ice until I stopped at a light & my wheels started spinning and I could hardly maintain control. I felt like the steering wheel was taking over and I was fighting it as I kept sliding. This went on the entire two miles to work. I'd never been more terrified. I've driven in snow and ice for 20 years and this is my 6th ford and I had never been so afraid of a car. I thought maybe it was a one time issue, maybe it really was just a strange one time thing? But on sunday 3/25/18 it was raining here in columbus and I was driving about 40-45 MPH on a wet road and my car started acting like it did in the snow, but this time I lost total control of the car tc came on and once again I could not control my car and the wheel jerked to the right causing us to spin out of control. The back passenger tire hit a curb, we spun around and the front passenger side hit the curb and we went into a grassy area coming pretty close to a pole and an apartment bldg. I ended up with a flat tire, bent rim, I needed an alignment, the paint is scratched under my car, and I need a new baring on the front drivers side. Also - I found out there was around 5 inches of water in my trunk due to a broken seal. I had the car towed to the dealer & I begged them to figure out what's wrong. Right now they claim nothing is wrong but they are fixing the leak & the damage. I paid for a new tire. I am beyond terrified to drive the car again. I have never lost control of a car before and now I have in this car - twice in less than a month. Something is very very wrong. Thank you for any help or suggestions. I just want a safe car.
Steering difficult. Hillside assist deactivated. Antilock brakes light on. Stability control light on. Happened driving in wet conditions at 55mph on county highway. No bumps or curves. Lights illuminated. At the same time steering became harder and a less responsive
Steering wheel is loose and feels like it will come off.
Power steering failed while I was driving, and I was almost hit head-on because I couldn't turn my vehicle. I was driving on a city street at the time.
Tl* the contact rented a 2014 ford fusion. While the contact was driving southbound at approximately 35 MPH, another vehicle traveling northbound made a u-turn and crashed into the front of the vehicle. The front driver and passenger air bags, and side passenger air bags deployed and emitted a substance and debris. The contact's vehicle was spun around. A police report was filed. The contact sustained facial injuries, bruises to the body, and a concussion, which required medical treatment. The left side of the contact's face was bruised when the air bag deployed with force from the steering wheel. The front passenger side air bag and front passenger side door air bags deployed. The vehicle was included in the federal safety agency campaign number: 16v875000 (air bags). A dealer was not contacted. The manufacturer was later notified of the crash. The failure mileage was not available.
While wife was driving to work she lost power steering, thank goodness she was off the highway
Tl* the contact owns a 2014 ford fusion. While driving 30 MPH, the traction control, power steering fail assist service required, and hill start assist not available warning indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 103,000.
Once I reached about 47,000 mile I experienced a problem with my steering where at low speeds it because extremely difficult to move my steering wheel. Other ford fusions had a recall for a bolt that would corrode from road salt or water and that is what has occurred but this specific model was not included in the recall so I now need to pay for t which stinks. The bolt was corroded though most likely from road salt since it is winter.
It will not let me turn. It is very hard to turn left or right
Electric power steering system failed, making the car range from being difficult to steer to not being able to steer at all. The steering wheel was completely locked and would not turn. Luckily I was parked in my driveway when this occurred. In timer leading up to this the steering would sometimes take on a heavier than normal characteristic and be notchy. I would also sometimes hear a whining noise when turning. All of this was leading up to a total failure which thankfully occurred in my driveway.
I was driving on I-95 at about 70 MPH, I received steering fault service now message and it went away after I hit ok. The car was still controllable as I didn't have hard time steering left and right. I didn't notice any unusual activity of the car. About an hour after I got that caution message, I stop to gas the car. When I started the engine backup, I received the same message plus three new ones. They are, steering loss stop for safety, hill start assist unavailable, and something about the advanctrac. I ended up towing it all the way back to norfolk from emporio. I was lucky enough to have that happened when my car wasn't on the highway. But the the towing cost is really hurtful. Sad part is, I just got my car serviced plus multi-point inspection by ford dealer on dec 20th, 2017. Everything was reported as good, apparently not.
Power steering stops suddenly after advance trac warning appears making car dangerous to drive. Occurs both stationary and while driving. Power steering and advance trac stop working.
Loud creaking sound which sounds like parts breaking from lower front area of the car when the steering wheel is turned most of the way to either the left of the right. Ford dealership says it is a sign that the rack & pinion will fail. Sudden loss of the power assist could surprise or overpower the driver, leading to a crash. Breakage of the steering gear might cause loss of steering functionality, leading to a crash as well.
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