I first bought my 2014 Ford Fusion in 2020, a few months later the electronic power steering failed and locked up while the vehicle was in motion going 45MPH on the highway. Luckily, I was able to pull over far enough to wait for a tow truck to take me to a repair shop a couple miles away. The repair shop told me I needed my electric power steering rack and pinion replaced, they quoted me $2000 for parts, labor and realignment. I got my vehicle towed to my father's house as I do not have that kind of money and proceeded to order my own electronic power steering rack and pinion online which cost me $682.76 which my dad and I installed together. Fast forward 2 years later my power steering is starting to stiffen up again while driving and likes to 'stick' to the side I am turning the steering wheel to. This is a serious safety hazard which can and will end up putting someone in the ICU or even cause death. Ford Motor Company NEEDS to issue a recall for the electronic power steering in the 2013-2016 Ford Fusion vehicles. I will more than likely need to replace mine again just after 2 years of replacing it, I do not have the money to replace my power steering every 2 years. The first time this happened my car was at 76,000 miles and now at 107,400 miles it is happening again. I have read countless complaints online about this exact issue for the 2013-2016 Ford Fusion vehicles of all trim levels. PLEASE start an investigation and make Ford Motor Company issue a recall, I am begging you. Thank you
2014 Ford Fusion steering complaints
Page 5 of 12: complaints 101 to 130 of 329, newest first, as owners wrote them.
The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 5 MPH and making a turn, the vehicle lost power steering functionality. The contact stated that the ABS and Hill Assist warning lights were illuminated. The vehicle was taken to the local dealer and the vehicle was diagnosed with a failure with the steering gear. The contact related the failure to the federal safety agency Campaign Number 19V632000 (Steering); however, the contact stated that her state was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000.
The contact owns a 2014 Ford Fusion. The contact stated while driving 35 MPH, he heard a crunching sound coming from the vehicle and then the steering wheel locked. The contact was able to stop the vehicle and move over to the side of the road. The vehicle was then taken to the dealer to be diagnosed. The contact was informed that the steering gear was failing and the failure was similar to the failure in the federal safety agency Campaign Number: 19V632000 (Steering). The manufacturer was contacted and a complaint was filed with the manufacturer. The manufacturer then referred the contact to the federal safety agency for assistance. The failure mileage was 124,607.
Arriving at a stop light and the steering failed. Display read " Steering Loss Stop Safely". Towed to local garage who diagnosed problem as the Steering Gear Motor. Ford has a recall related to the steering motor however they claim this VIN is not included. This VIN should be included in the recall (15V250000) (Ford's recall number 15S14). Located in northern New England. High salt area during winter. Very unlikely steering motor just stopped working without the elements having effect on an improperly sealed unit. Vehicle has 160844 miles.
The contact owns a 2014 Ford Fusion. The contact stated while driving 65 MPH, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact drove to his residence while continuing to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 126,000.
Abs came out while I was driven and went back off almost every 20 minutes.
2014 Ford Focus SE, with only 55xxx miles, while driving on the highway, power steering failed completely. This same issue is a known issue and has been reported many times. This issue with my vehicle almost caused an accident, because the power steering stopped working. This issue also causes stability control to stop working.
The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed and making a left turn, several unknown warning lights illuminated. In addition, the vehicle lost power steering functionality while the warning lights were illuminated. After the warning lights disappeared, the vehicle regained power steering functionality. The vehicle was not taken to a dealer. The ABS activated when turning. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Steering wheel has locked in place after starting the car. 64,000 miles and now that I jammed the steering wheel loose, it sounds like there is sand in the column and it is incredibly hard to turn the wheel. The wheels won't go straight after the turn. It needs to be manually man handled.
Steering stopped working suddenly without warning and vehicle stalled and would not restart. I was stranded on a highway in a left turn lane. It was a very dangerous situation. Police had to provide safety and security until tow truck arrived. This Ford Fusion sudden steering failure has been documented in numerous complaints. It is an EXTREME SAFETY ISSUE!!! Ford refuses to acknowledge it and take responsibility for correction and repair. This should be classified as criminal negligence. Why hasn't the NHSTA taken action to force a recall?
My power steering all of a sudden went bye bye when I was driving it one day
The service steering assist light came on as the power steering was no longer functioning. I was driving when this occurred and had to wrestle my vehicle into the gas station I was coasting towards. Luckily, I wasn't going very fast and was able to find a safe area to pull over quickly. There was no other warning or indication that there may be an issue with he electric power steering system. I had the vehicle towed to Grand Island Auto Tech who diagnosed it as an internal steering rack failure. The steering rack is/was left at the garage as I believe it had a core charge. No one other than the repair garage inspected the steering rack.
The contact's mother owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked at his mother's residence, the vehicle was unable to be started. The contact stated that the battery was replaced by an independent mechanic. The contact stated that later the vehicle again would not start and was towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the power steering gear was draining the battery. The contact was informed by the independent mechanic of the federal safety agency Campaign Number: 19V632000 (Steering) however, the VIN was not included. The vehicle was not repaired. The contact stated while driving 35 MPH to the dealer, the vehicle lost power steering assist functionality. The vehicle was diagnosed and the contact was informed that the steering gear needed to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure and the contact was informed that a case would be opened. The failure mileage was approximately 110,000.
Power steering stopped working while driving. Could barely turn the wheel. hillside assist, power steering, and ABS lights all came on at the same time. Had it Towed to Davidson Ford in clay ny they said its the Electric rack and pinion gear assembly and it's a common problem with this vehicle. When looking into this issue I noticed there has been issues and recalls on the steering with these cars and other Ford vehicles. They Quoted me 3356.96
The car is making a grinding noise when turning the steering wheel in either direction. Mechanic at Ford dealership service said there is no power steering fluid involved with this type of steering. The internet has many comments from owners that have had the same problem and no recall is shown for this VIN# Owners have reported paying for more than one repair for the same problem. Some have reported paying very expensive charges and the problem returned in a short time. We bought this car for a grandchild who really likes the car and now we are concerned that it is not safe to drive.
Vehicle steering wheel started to bind up then all loss of power steering, lost control at 70 mph. noticed there is a former complaint for the federal safety agency CAMPAIGN ID: 15V250000, dealership is making me pay over 2000$ for the repair Even though the bolts are corroded and 2 broken off.
My steering assist no longer works. Every turn I make is difficult and and unsafe. This problem occurred with no accidents or anything. I was driving one day and I felt it go away. I noticed there was a recall with this issue on the year of my car, however not under my VIN. I’d like this to be looked into.
The steering wheel just froze when I was driving at 30 miles an hour. I got a message on the display that said "Steering Fault Assist Service required." The service center found that the issue was in the steering rack and the sensors in it.
The car was bought in North America. It has been driving in Belarus, in Minsk for a long time. 12.12.21 I was driving with the children. I heard a crack in the steering rack. This created a threat to the safety of my family. The car began to drive poorly, there was a risk of an accident. turned to an official dealer of Ford Belarus, two mounting bolts of the amplifier were cut off and the steering rack was damaged. They promised to change it for free, but on 01/05/22, they called me and said that a replacement was refused, because my car was not in the revocable Ford company. I am ready to file a lawsuit because I was not warned about this safety fault and could have died with my children in an accident. Thank you.
I was making your left turn into a parking spot and suddenly I've got lights on my dash service advanced track check rear Park aid ABS light on traction control lights on airbag light on and power steering got tight
I purchased the car from Carvana in February of 2021. 2 months after purchase there were issues with the steering. I brought it to a mechanic to find out that the bolts had corroded and were completely sheared off causing the steering gear motor to be seperated from the steering gear. I found that this make and model (and year) of my vehicle is well known for this exact issue and was subject to a recall in august of 2019 (recall number 19V632000) however my VIN is not flagged as having this issue (which it clearly does as i cannot even drive my car now). My car was originally sold in Michigan and according to the carfax has remained in areas where road salt would be an issue for the bolts in question. I have contacted Ford and been told there is nothing they can do. It is now a very costly fix and i still owe on the car. It is clear that the recall needs to be expanded to additional VINs immediately. Incident date reflects date car was officially diagnosed at an official ford service center. Ford uses sub par bolts and as such a system that should last the life span of the car did not and i am left paying. The diagnostic report was vague and wrong - a recall fix was never completed
I just boight this ca 10/22/21 from a local dealership, I realized the car had issues by the 3rd day after when the car had a front tire blowout and after I repaired both tires on drivers side I contacted the dealership to talk to them about the alignment cause the car was pulling. The dealership had there automotive specialist drive the vehiacle.the diagnosis to my complaint was that the vehicle was fine and would make to california and back. About a week later the car was giving me error that the charging system needed attention. The dealership has given me limited warranty when I purchased but have a strict rule about bringing in vehicle by 9am but I was unable to get a scheduled date confirmed so I tried charging the battery with cables at that point the cables caught on fire after difusing that issue I was able to jump car and get home the next day I purchased a battery charger and charged my battery at home for 24 hours . I appplied battery in the car the day after and wemt to test drive it, it left me stranded and I had to have it towed home the car had completely shut down at that point so I took in my own hands to just send it to the local ford dealership instead of the dealership where I bought car from cause the length of time it takes to get them to call you back is lengthy and I need to get to work and back its important so I had car towed from my home to maxwell ford. I also had learned of 6 recalls that had been left unattended to so I figured I would get those fixed at the same time as the issue with the battery . The vehicle has been in the shop since the 11th of december with now a cost of almost 5600 dollars and thats where I am with things.
The contact owns a 2014 Ford Fusion. The contact stated that at start-up the “Steering Assist Default Service Alert” and “Service Advance Trac” messages were displayed. The contact stated that the power steering assist was unavailable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the steering gear housing had detached due to corrosion and needed to be replaced. The dealer referenced the federal safety agency Campaign Number: 19V632000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 52,490.
Driving my 2014 Ford Fusion I lost power steering when making a right hand turn almost causing me to lose control of the vehicle and almost hit a full bus stop. I have heard a number of people that have had the same issue, Ford recalled this for previous model years.
The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was being inspected, the contact learned that the vehicle was leaking power steering fluid. The contact took the vehicle to the dealer who confirmed the power steering fluid leak. Additionally, the gear shaft had failed to function correctly. The contact was informed that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.
While driving, my steering wheel locked and it felt as if I was driving a vehicle without power steering and it became hard to turn my wheel and two service lights came on; the stability control. It was normal road conditions on a straight road.
My steering wheel is ready to fall off. Certain 2014 Ford Fusions have a recall for this problem and my vehicle is not one of them.The car cannot be driven at this time since my steering is affected,When I called Ford they say even if my car does have this problem I will have to pay for it.This vehicle only has 15 k miles on it.
Vehicle engine stopped and the following warning appeared: Steering Assist Fault Service Required. The vehicle engine would not turn back on. Failure occurred at 97344.8. Vehicle is regularly serviced. Vehicle will be towed to dealer.
While I was driving the power steering completely shut down and locked up like crazy. this car only has 60k miles on it. I talked to the dealership and they say they have seen this happen with Ford Fusions with less than 20K miles and it has been quite a problem. I also looked it up, and there are a lot of us that have had this happen with low miles and low years of ownership. This is such an issue that Ford doesn't even replace it with the same part and has a revision they are installing.
vehicle lost power steering mid turn almost causing loss of control, found multiple recalls for this issue in other years and models of the Ford Fusion.
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