I was driving on expressway with my kids. When the steering wheel lock up mid driving and I couldnt control the wheel very dangerous. Especially happening on the expressway with my children aboard. Worst could have happen but thank god I was able to dodge an car an slow down to I stop an turn on hazzer lights and break. I couldnt turn the wheel at all it was very scary experience. It was displaying messages pwer steering failure and one other message. I tried turning car off and turning it back on but that didnt work. I had to get the car towed to ford dealership in union city, ga. Where they found out it was the pwersteering system that failed costing $2600 in repairs that I didnt have and I needed my car for work. So I had to come up with the money to fix an repair that shouldnt have happen. My kids and I could have been killed. This happen june 2020 I have called several times sudmitted documents of repairs and reciepts. Still no world on adding it to the recall list to save others knowning this has been an major issue in these cars as well as I was told that you all would reimburse me for repairs. Still no word yet and its been a year. Someone please help.
2014 Ford Fusion steering complaints
Page 6 of 12: complaints 131 to 160 of 329, newest first, as owners wrote them.
While driving my 2014 Ford Fusion SE purchased in Ohio the power steering suddenly went out. This jeopardized the safety of my own children, children playing in my neighborhood, as well as, my own safety when I was left unable to steer the car. An independent mechanic diagnosed the problem. The driving gear was exposed to salt and brine due to the harsh Ohio winters. The sub-quality bolts, used by Ford, corroded and sheered allowing the driving gear to become completely detached. There is already a recall for this very issue, Reference# 19V632000. I ask that my vehicle be added to this recall. Thank you for your dedication to keeping our roads and families safe. In Christ, S. Alex Yates Youth Minister Church of the Holy Angels
I was driving and all of a sudden these alerts popped up and my power steering was lost.
I pulled out of my drive way and immediately the dash board lite up saying hill start assist not available, steering assist fault service required. So I backed up to the drive way and the power steering completely stopped working.
The contact owns a 2014 Ford Fusion. The contact stated while driving at various speeds, the stability control off and steering assist fault messages was displayed on the instrument panel. The vehicle loses power steering functionality. The vehicle was taken to the dealer and repaired under the federal safety agency Campaign Number: 19V632000 (Steering) however, the failure persisted. The contact then took the vehicle to Bob Thomas Ford West (5321 Illinois Rd, Fort Wayne, IN 46804) where they performed a diagnosis and informed him that the steering gear needed to be replaced. The contact stated that the steering gear should have been replaced under the initial recall. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 60,000.
A warning message appeared referring to the steering system and hill assist. I have had the vehicle since 2017 and kept up maintenance as recommended by Ford. The steering becomes difficult at low speeds but improved with acceleration. This is a safety hazard because when slowing down to make a turn the delay from the struggle to turn the steering wheel could result in a collision. I have had the vehicle towed to the dealership for service. When checking recalls on the federal safety agency app by YEAR/MAKE/MODEL, I discovered that this issue is common for drivers of my particular vehicle. See info below from “ Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Fusion and Lincoln MKZ vehicles manufactured February 3, 2012, to March 20, 2015, and 2015 Ford Edge vehicles manufactured February 26, 2015, to February 28, 2015, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. In the affected vehicles, snow or water containing road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.” I live in NC and the vehicle has been through 3 Winters which could be responsible for the issue since salt is constantly spread on the roads to make driving conditions safer when ice and snow are present; however, NC is not one of the states being included in Recall number 15S14. I feel that NC should be included considering salt is used during winter.
I went to have my car inspected and it passed but they gave me a form with 4 recalls I need to have repaired at no charge asap please
Purchased the 2014 ford fusion with 63,845 miles on it. Two weeks after purchase the power steering locked up while driving (turning the vehicle) and almost caused an accident. Took it back to the car dealership where it was purchased and it needs a new steering rack. Research into this showed that ford fusions in earlier year models had a recall for this very safety concern and reports of many others in the more recent years continuing to have this safety issue.
Our power steering no longer works a message on the dash says power steering assist fault service required. Consumer reports says there is a recall for ford fusions the same year under recall number 19s26. My car is not included in this recall however it is having the same issue this issue is taking place in cold-weather states due to corrosion via salt we live in nh.
Tl* the contact owns a 2014 ford fusion. The contact stated that her VIN was not included in the federal safety agency campaign number: 19v632000 (steering) however, the vehicle experienced the same failure listed in the recall. The contact's father started the vehicle however, the steering wheel ceased and the power steering assist warning light illuminated. The vehicle was not repaired and remained at the contact's residence. The manufacturer was informed of the failure. The manufacturer stated that the VIN was not included in the recall and would not be repaired free of charge. The failure mileage was 40,000.
I was merging into the left lane to take a 30ft roundabout at 20-25 MPH and mid circle the cars power steering cut off, pulling car to the outside median. Warning lights came on, loss of traction controls and something to do with hill parking.
Lost my power steering, while I was parked at mcdonalds, hill assist light and advance trac lights are on. I can not drive it with no power steering.the car was in part, when I put it in reverse, both lights came on and no power steering put it back in part, turn the engine off, I tried thid three or four times, finally I had power steering agian, drove 16 miles to home and it happened again. So down it just sits there, I'm not going to drive it again until it;s fixed. I can't afford to fix it if it's going to cost thousands of dollars, there should be a recall, too many people having the same thing go wrong.
My power assist motor bolts broke when doing a 3 point turn causing the car loose its power steering. Researched ford recalls for 2013-2015 fusions and found there is a recall for this exact issue. Recall 15s14 which states the corrosion problem. My car is registered in ct and should be included but ford say it does not apply to my VIN. The mechanics at ford agree that this should be covered but they are unable to do anything without fords permission. The cost is $2700. I am looking to get this covered under the recall but I am stuck. I hope someone will contact me.
From cold start, power steering failure. Steering wheel impossible to turn with engine running. Instrumentation warning light and message: "steering assist fault...service advance trac." vehicle not drivable. 72,715 miles on vehicle.
Transmission is slipping really bad. It stalls while driving and trying to accelerate. It also shifts out really rough. The electrical system stays on even when the car is off I've already replaced refurbished transmission and the wheel bearing. I feel very unsafe and don't allow my kids to ride in car for not knowing what could happen. Even while car is idling there a loud knock
My car, a 2014 ford fusion se, was parked in my driveway on 1/2/2021, everything was fine on 1/3/2021 I started the car and my power assist did not work and an error of "steering assist fault service required", "service advancetrac", "hill assist off" and my traction light came on stating it is off. This car has 74036 miles and has never had a problem. I called the ford dealership and was told there are no recalls for this. The car was stationary with no reason for these problems.
Start the vehicle a fault is displayed on dashboard steering assist fault. The steering wheel does not turn, can not drive the car.
Tl* the contact owns a 2014 ford fusion. The contact stated while attempting to start the vehicle, the steering assist fault warning light was illuminated. The vehicle was not drivable. The vehicle was not diagnosed nor repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 19v632000 (steering) however, the VIN was not included. The manufacturer had been informed of failure. The failure mileage was approximately 73,000.
Tl* the contact owns a 2014 ford fusion. The contact stated the steering wheel was loose while driving the vehicle. The vehicle was previously repaired under an unknown recall at springfield ford lincoln (50 baltimore pike, springfield, pa 19064, (610) 544-0700) however, the failure occurred. The manufacturer stated that the recall repair was a one time free repair and there was no additional assistance provided. The vehicle was not repaired. The failure mileage was 38,522.
The power steering keeps going out for no reason when I am driving in any kind of weather. It 1st happened when I went through a puddle on 2 occasions but happened again on a sunny day when I was on the highway
"steering loss" , "service advancetrac" and "hill start assist not avail" indicator on dash came on at around 94,000 miles while driving on the highway with no prior mechanical issues or indicators of mechanical failure. Luckily I was able to steer (very difficult/steering wheel stiff) off the roadway. Visual inspection of vehicle shows no damage to mechanical components. I believe electric power steering component or sensor is causing system to lock up and could have very well ended very badly for me and my family.
Tl* the contact owns a 2014 ford fusion. The contact stated that while driving at low speeds, the vehicle steering wheel made an abnormal sound. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the steering wheel was inspected and it was determined that the an electronic steering pump was defective and needed to be replaced. The technician turned the steering wheel and the power steering assist warning light illuminated. The vehicle was not repaired. The dealer lindquist ford inc (3950 middle rd, bettendorf, ia 52722) was contacted and informed the contact that the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.
Tl* the contact owns a 2014 ford fusion. The contact stated that while his wife was driving 30 MPH, the steering wheel seized with the power steering assist warning light illuminated. The steering wheel became difficult to steer. The contact's wife drove the vehicle to an unknown dealer to be diagnosed. The mechanic determined that the steering gear pmi module was defective and needed to be replaced. The part was on back order. The vehicle was not repaired. The contact referenced the federal safety agency campaign number: 19v632000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was made aware of the failure but, provided no assistance. The failure mileage was approximately 98,000.
I was driving on a city street and lost power steering rendering me unable to control my vehicle while I was turning. I was driving at 40 MPH. Warning light flashed after my steering wheel became hard to turn. It was raining out which made the situation even more dangerous and I had my family in the vehicle. I believe the power steering module since it's electric was at cause. Luckily I was able to brake and pull into a less busier street.
Loose steering wheel
As I was driving at approx. 50 MPH on the highway, the elective power steering on the vehicle disabled. My steering wheel locked as steering assist and hill start assist lights started flashing. This could easily have caused a serious crash and was extremely dangerous. I already had a recall on the steering wheel bolts completed a few months ago.
The notification appears as power steering assist fault service required, this happens during the drive, which poses a serious risk, I think this has to be dealt with. And ford wants to charge customers 1800$ for this
A prior complaint has been made relative to this vehicles steering on or about 30 days prior to a serious accident which occurred to the steering. Enroute to my employment. After driving the vehicle for approx 5 min into my drive I turned around in a local driveway to proceed back to my residence on a straight paved highway with wet, dark, down-grade conditions the vehicles steering indicator lights suddenly came on and the vehicles steering turned slightly to the left with hardly no braking ability causing my veh to leave the roadway traveling on slick wet grass down-hill 150' ft. Striking several trees causing serious permanent injuries fracturing my right femur and hip, along with significant head injuries to my forehead. (1) driver occupant. The driver and side airbags deployed, no passenger deployment. The veh had just been aligned on 2 occasions with 4 new tires. This veh needs investigated fully for mfg, defects and recall. After looking online I find significant reporting of the same occurrences. I do have photos of the vehicle.
Tl* the contact owns a 2014 ford fusion. The contact stated that while his wife was driving at 30 MPH, the power steering assist warning light was illuminated. The message displayed on the instrument panel to slowdown and stop immediately. The driver pulled over and called the contact. The vehicle was towed to the residence. The following day the vehicle was driven to classic ford of madison (6251 n ridge rd, madison, oh 44057), to be diagnosed. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Similar to other recalls, the steering rack on my vehicle is damaged and causes grinding when turning the wheel while stationary or in motion at speeds under 35mph, causing stiffness in the wheel and slight locking. This seems congruent with damage from recalls 15s14 and 15r01 if not handled properly.
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