The contact owns a 2014 Ford Fusion. The contact stated while driving 40 MPH, the steering wheel began to shake violently. Upon attempting to complete a turn, the contact stated that the steering wheel was making an abnormal sound and the wheels were not responding while turning the steering wheel. The power steering assist warning light and service advancetrac warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 15V250000 (Steering). The manufacturer was notified of the failure. The failure mileage was 97,000.
2014 Ford Fusion steering complaints
Page 4 of 12: complaints 71 to 100 of 329, newest first, as owners wrote them.
The contact owns a 2014 Ford Fusion. The contact stated while driving out of a parking space, the steering wheel became stiff. The traction control, Hill Assist, and power steering warning lights illuminated. Additionally, the contact stated that the front driver’s side tire was flat. The dealer was contact and made aware of the failure. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 138,896.
I drive a 2014 Ford Fusion and there have been 2 recalls on the Power Steering in these models 15V250000 and 19V632000. A few weeks ago I was driving and had to pull over for a few minutes in front of an elementary school. When I started my car back up to leave I had NO POWER STEERING, actually probably no steering at all as I could not even budge the steering wheel. I had to have my car towed to be repaired. I do not understand why my car is not included in the recalls. I did some research and my car was manufactured at the Hermosillo Mexico factory in the time frame of the recall. So why is my specific car not included? I have also seen many other complaints online when it comes to this issue, so should'nt all the fusions built at that plant at that time be recalled? What if the power steering failed prior to me pulling over? In front of an Elementary school the outcome could have been tragic. I called Ford Motor Company and they were no help at all. I wanted to at least be reimbursed for the part which was $1330.73. What can I do?
The contact owns a 2014 Ford Fusion. The contact stated that while making left or right turns, the steering wheel jerked. No warning lights were illuminated. The vehicle was taken to a service station where it was diagnosed that the rack and pinion was binding, causing a loss of power steering assist. Additionally, the steering gear was corroded and needed to be replaced. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the federal safety agency Hotline. The failure mileage was approximately 81,000. The contact stated that repairs have been made and would like a reimbursement from the manufacturer..
The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed and making a turn, the steering wheel hesitated. There was a loud grinding sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated that the steering gear needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the federal safety agency Hotline for assistance. The failure mileage was approximately 135,000.
The contact owns a 2014 Ford Fusion. The contact stated while driving 25 MPH, the vehicle experienced a loss of power steering assist. The vehicle was towed to the dealer, and the contact was informed that the steering column needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was 32,355.
The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 35 MPH and exiting a highway ramp, the power steering failed, and the contact nearly crashed into the guard rail. The contact stated that extra effort was needed to turn the steering wheel. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed and determined that the electronic power steering assist gear and steering rack needed to be replaced. The vehicle had not been repaired. The independent mechanic related the failure to the federal safety agency Campaign Number: 15V250000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist function. The contact self-inspected the vehicle and noticed that the bolts connecting the steering gear were detached. The contact related the failure to the federal safety agency Campaign Number: 19V632000 (Steering). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 134,000.
My son completely lost control over the steering wheel while driving on the high way with 65mph, he hardly managed - was lucky - to control the vehicle till it stopped safely. I can not emphasize how much dangerous this was (he received alarm on the dashboard and lost steering power directly after the alarm ).
The contact’s daughter owns a 2014 Ford Fusion. The contact stated that while her daughter was driving at an unknown speed, the power steering assist warning light illuminated. The contact then stated that the steering wheel became difficult to maneuver. The vehicle was not diagnosed or repaired. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.
The contact owns a 2014 Ford Fusion. The contact stated that the steering wheel was sticking. The contact stated that the steering wheel then became inoperable. The power steering service message was displayed. The vehicle was undriveable. The check engine warning light was illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the steering wheel needed to be replaced. The contact related the failure to the federal safety agency Campaign Number: 15V250000 (Steering). The manufacturer was contacted and referred the contact to the federal safety agency Hotline; however, no additional assistance was provided. The failure mileage was approximately 77,410.
While navigating normal road conditions, the vehicle continues pull in the direction of a turn and requires more effort than normally needed to correct direction. This happens while turning in both directions but is more noticeable to the left. There are no warning messages. Was advised by Ford Dealership where vehicle was purchased and routinely maintained that the entire steering rack requires replacement and that there are no serviceable parts within that steering rack. The price for repair stated to be $3,475.00. There are multiple steering recalls listed for this vehicle, however my VIN number is not included in these recalls.
started to drive and it said pull over Loss Steering - Now ford is saying it will be no safety recalls. The same year fusion has steering recall for the same reason rust and corrosion.
While driving on the highway, I noticed a "hitch" in the steering. The car would wander one way or the other and when I attempted a normal, minor steering correction, the wheel would hit a "hitch" which would require a little more of a tug to get past the "hitch". It became a real issue to drive the car in a straight line without zig zagging down the road, because minor corrections could not be made without a tug. When I got off the highway onto two way traffic, the issue was more concerning as tugs were needed to be made to keep the car from pulling towards the road centerline into oncoming traffic, then back towards the ditch. The "service advance track " and "uphill assist" warning messages appeared as well as the traction control off icon. The Ford garage indicated the Power Steering Control Module: Replace PSCM (steering gear) includes PMI and transfer outer tie rod ends/ 2 tie rod end nuts and steering shaft bolt + 4 wheel alignment when completed. There have been multiple recalls for this issue but my vin # not included in recall, even though I bought the car new in Michigan and it has remained in Michigan. From the many complaints I see on your sight, this is a known safety issue. Somebody is going to end up getting killed from this issue if they haven't already. Please take this very dangerous situation seriously and force the hand of Ford into recalling all defective vehicles. Ford's bottom line is not more important than even 1 life. Vehicle cannot be safely driven, it is currently at the shop for repair, estimate is over $2,700.
I was driving my car when our of no where, the power steering stopped functioning and two messages started to flash on my dashboard: "Steering Assist Fault Service Required" and "Service Advancetrac" This was very dangerous as I could not steer the car. Once I was able to get the car home, I scanned it and received these two codes: "C0051 Steering Wheel Position Sensor" "U0420 Invalid Dates Received from Power Steering Control Module (PSCM)"
The contact owns a 2014 Ford Fusion. The contact stated while starting the vehicle, the steering wheel seized. The contact stated that while reversing or driving forward, the steering wheel failed to respond. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 19V632000 (Steering). The manufacturer was contacted and referred her to the federal safety agency Hotline. The approximate failure mileage was 103,000.
The contact owns a 2014 Ford Fusion. The contact stated that while driving at various speeds, excessive force was needed while steering the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power steering rack needed to be replaced. The vehicle remained at the dealer awaiting the repair. The contact was made aware of the federal safety agency Campaign Number: 19V632000 (Steering) however, the VIN was not included in the recall. The contact was advised to file a complaint with the federal safety agency Hotline. The manufacturer was not made aware of the failure. The approximate failure mileage was 153,777.
The contact owns a 2014 Ford Fusion. The contact stated that upon start of her vehicle, the "Steering Assist Fault Service Required," warning message appeared on the instrument panel. The contact also stated that the power steering failed to operate as needed. The contact called the manufacturer and was informed that her vehicle was not included in the federal safety agency Campaign Number: 15V250000 (Steering) and was then referred to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 155,000.
UNKNOWN. I just know something not right with my car. My brake lights will not turn off. There is something wrong with well i think there is something wrong with the transmission and steering. It just needs an all over inspection honestly. I need help, idk what else to do. I have to get back and forth to work! Help!!!
The contact owns a 2014 Ford Fusion. The contact stated that the power steering assist fault, traction control, and Hill Assist warning lights were illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact had the vehicle towed to an independent mechanic and was informed that the steering rack needed to be replaced. The contact was also informed that the engine mounts were corroded and needed to be replaced. Upon investigation, the contact discovered the federal safety agency Campaign Number: 15V250000 (Steering). The dealer and manufacturer were contacted, and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 121,000.
Since receiving the Fusion from the previous owner, there had been a "dead spot" in the middle of the steering. I didn't think anything of it as it didn't have an effect on performance. While driving down the highway, I received a "steering assist failure, service required". The car was operating just fine so we continued home. Upon starting a few days later, the message re-appeared and the steering was tight with the engine running. I put the car in drive and got more warnings, "not in park", "hill assist not", and the steering message. Trying to turn the steering wheel with the engine running was more difficult than an old truck with no power steering. Did not drive the car. After a lot of research, this appears to be a known failure but one not applicable to this VIN #. The Fusion has electronic powering steering (EPS). The main issue is the seal around the shaft that lets water in and either ruins the electronics or rusts the bolts and other parts.  Unfortunately if the EPS has failed, it is about a $3,000-$4,000+ repair; quote not from Ford. The EPS alone is about $800-$1,000 re-manufactured or $1,500+ new from Ford. (Ford wouldn't give me a direct quote without seeing the car.) I plan to use a trailer or flatbed to take the car to a dealership to have them look at it in person as well as read the computer codes. Researching further in car forums and Fusion forums online, I found a few people that have had this repair covered under warranty (this car is no longer under warranty, miles or years). My other concern is that this is a possible known issue but this VIN is excluded for some reason. If the repair is not covered by Ford, we will be donating the car or selling it for parts depending on which is easier at the time. (This is a hail damaged car that isn't worth the price of the repairs).
2014 Ford Fusion hybrid bought brand new, ordered it out of the catalog and have been the only owners. Passed it on down to my husband when I purchased a different Ford in 2019. He started the vehicle, backed out of a parking space and began to drive home from a family event. Suddenly he reported he had to turn the steering wheel extremely hard to make the curves on a very winding road! He immediately slowed down and noticed AdvanceTrac system and Steering Safety alerts come up on the dashboard as well as something about Incline Assist. Both of our children were with him! I could have lost my entire family yesterday, on my youngest's birthday!!! Unfortunately it occurred after 5pm on a Saturday so I haven't gotten in touch with anyone at the Ford manufacturer or local service shop to have it inspected or an estimate for repair. I'm so thankful my family made it home safely but extremely upset with Ford after reading the multiple number of reports of the same thing happening on the same year and model! I have always stood by the Brand, buying only from them and attending Ford only car shows! I seriously don't know what to think right now.
The Ford Electronic Power Assisted Steering failed. It failed while the vehicle was parked, so no one was put at risk. The problem has been confirmed by a Ford dealer. The component has been inspected by a Ford service center. No, there was no warning lamps, messages, or other symptoms of the problem prior to the failure.
The contact owns a 2014 Ford Fusion. The contact stated that the vehicle experienced the death wobble while driving above 60 MPH. The contact stated that the rack and pinon was moving from left to right while driving. The contact stated that while reversing out of the driveway, there was a loud thud coming from underneath the vehicle. The contact then took the vehicle to the dealer to be repaired under the federal safety agency Campaign Number: 15V250000 (Steering). The dealer confirmed that the bolts fractured and the rack and pinon were fractured. The dealer diagnosed the vehicle and determined that the steering gear needed to be replaced; however, the dealer refused to repair the vehicle free of charge as stated in the recall. The manufacturer was made aware of the failure. The manufacturer agreed with the dealer. The approximate failure mileage was 88,750.
The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 30 MPH, the ABS, traction control module, and steering column control module warning lights illuminated. The vehicle was driven to the dealer and diagnosed with steering column control module failure. The dealer reprogrammed the steering column control module; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 114,713.
The contact owns a 2014 Ford Fusion. The contact stated while his wife was driving approximately 35 MPH, the wife heard a crunching noise from the vehicle's front end and then the power steering stopped functioning. The contact stated his wife observed numerous unknown warning lights were illuminated. The contact's wife pulled over safely and had the vehicle towed to a dealer. The dealer stated that the vehicle had a power steering failure and determined that the steering rack needed to be replaced and reprogram the vehicle computer. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.
I was driving down the highway when My car suddenly popped up a “hill start assist not available” “service AdvanceTrac” and “Steering loss stop safely” as my car completely lost all steering while merging almost causing me to wreck.
The power steering failed on my 2014 Ford Fusion. As I was driving I received a system alert and pulled over within a mile - the power steering was still functioning at this time. I pulled into a parking lot and turned the car off. When I restarted the car there were multiple similar alerts and the power steering was not functioning and the steering was locked up - almost impossible to move. Even the tow truck driver commented on how he was unable to budge it. I am lucky that I was able to pull over and park my car before the power steering failed. I had to get it towed to a local repair shop and they confirmed that the problem was corrosion in the fasteners or bolts of the electric power steering motor that caused the power steering motor to become dislodged. They informed me that there was a service bulletin out for this particular issue on Ford Fusions and to try to contact Ford about it. There is a recall for 2014 Ford Fusions regarding this issue but my VIN did not fall in the recall so Ford will not help with it. The repair shop was unable to do anything so I now have to have the car towed another 30 miles to a Ford dealership. The repair shop also told me as they were looking into it that the part alone would have cost $1200 and there will be additional programming needed.
The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 5 MPH and pulling out of a parking lot, an audible alarm in the vehicle activated. The contact stated that the vehicle then lost power steering functionality. The contact towed the vehicle to a certified mechanic who stated that the failure was related to high friction within the power steering. The bolts that held the module to the rack had severe rust. The contact was informed that the power steering needed to be repaired or replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under a service bulletin or a recall. The approximate failure mileage was 170,000.
The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 MPH, the power steering assist warning light illuminated. The contact stated that the steering wheel became difficult to maneuver while attempting to change lanes. The contact pulled over safely to the side of the road. The vehicle was towed to the residence; then driven by a family member to the local dealer. The dealer diagnosed a failure with the electric steering gear. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in the federal safety agency Campaign Number 19V632000 (Steering). The approximate failure mileage was 105,000.
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