The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not available. The contact stated that while the vehicle was in reverse, the rearview camera displayed a blank screen with the message "Not in Service". The local dealer was contacted. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
2016 Ford Fusion driver assistance complaints
Page 2 of 7: complaints 11 to 40 of 183, newest first, as owners wrote them.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The contact stated that while in Reverse (R), the rearview camera failed to display an image. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was notified of the failure but confirmed parts were unavailable. The failure mileage was approximately 25,000.
The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera displayed a blank image. The dealer was made aware of the failure. The contact was informed that the parts were unavailable. The contact received a recall notification for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention), however the part to complete the recall repair was unavailable. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 71,500.
the back up camera does not function and it provides a safety risk when backing up from a store i barely bumped to other car when lady was in car didnt cause damage but still bumped into her car..
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable. The dealer was contacted several times and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 90,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 26V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera displayed an inverted image, causing the vehicle to crash into another parked and unoccupied vehicle on one occasion. The other vehicle sustained minor paint scratches. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 147,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed a blank image. The message "Camera Unavailable - Contact Dealer" displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 158,000.
It's been 1 year and there is still no resolution to this recall. when does this become a priority for the car manufacture to find a solution sooner rather than never?
Backup camera recall remedy not available. Been over a year of it not working.
The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed an image with lines. Additionally, the rear-view camera screen was excessively hot to the touch and the rear-view camera display flashed on and off. The contact later became aware that the rear-view camera display failed to power up. The vehicle was taken to the dealer; however, the contact was requested to pay for a diagnostic test. The contact later received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The failure mileage was approximately 70,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black screen. The manufacturer was made aware of the issue but was unable to provide a timeline for when parts would be available. The failure mileage was approximately 75,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera failed to display a clear image. The message "Camera not Available - Please Contact Local Dealer" was displayed on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
The contact owns a 2016 Ford Fusion. The contact stated that the rear-view camera had been inoperable for several months. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 210,000.
See attached document for complaint.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a blank screen. The dealer was contacted, and it was confirmed that the part was not yet available. The failure mileage was 99,350.
The contact owns a 2016 Ford Fusion. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to operate intermittently. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 170,000.
The component that fail was the backup camera, and the dashboard screen was black. I was looking at the screen backing up, and I seen that the camera was black and had like colorful lines on it, and also my screen. One side was like a black spot inside of their screen on the deck of the radio. I proceeded to back up and turn my wheel and that’s when I a bump and grinding sound. Therefore, once I stopped backing up, I got out the car in my passenger rear bumper was hanging down, and I had a dent & white paint is coming up the side of the back passenger rear end. The paint that came on the rear passenger side was from me begging into the pole. I have called several times teo different Ford dealerships to see if they have the part for my car the camera & dash screen. Unfortunately, I was informed that the part have not came in and then I need to wait until another notice but I seem to have an accident since I called in April of this year 2026, and I also called in May and now I have had accident in June from this problem. Ford should have the parts or replace with updated parts. Due to this I am scared of backing into something else. I hope Ford can fix this recall on my Ford Fusion. Instead of getting legal advice for this issue. I just would like for this recall be resolved.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while reversing in the driveway, the back over prevention camera became inoperable. The message “Camera Unavailable” was displayed. The Ford call center was contacted by phone and advised the contact that the camera might not be repaired until the remedy was available.
1. System / Component Failed: The rearview camera system displays a blank, distorted, or black screen while the vehicle is in reverse, completely eliminating rearward visibility. 2. Safety Risk: The loss of backup camera functionality directly impairs critical rearward visibility while reversing, significantly increasing the risk of a backover crash, striking pedestrians, or colliding with obstacles. 3. Manufacturer & Dealer Confirmation: This vehicle is affected by Ford Safety Recall Campaign 25SA9 (the federal safety agency Campaign 25V695). Local Ford dealership service departments and Ford Corporate have been contacted, and both confirm that no remedy or repair parts are available to perform the recall service. 4. Failure Details & Unreasonable Recall Delay: The safety defect is active and reproducible every time the vehicle is placed in reverse. Although this recall was issued nearly one full year ago (October 2025), the manufacturer has failed to supply replacement parts or provide a timely remedy under federal recall standards. The safety feature remains entirely inoperative without a resolution date or estimate provided by the manufacturer.
The contact owns a 2016 Ford Fusion. The contact stated while reversing, the back up camera displayed a black screen. The contact stated that the failure was persistent. The dealer was contacted by phone and made aware of the failure. The contact was informed that the parts were unavailable. The contact received a recall notification, the federal safety agency Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The failure mileage was approximately 90,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while in reverse, the rearview camera failed to display a clear image on the screen. The local dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera displayed a black screen. The failure mileage was approximately 92,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not yet contacted. The contact had not experienced a failure.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black or blue screen and failed to show an image of the rear of the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 126,000.
The contact owns a 2016 Ford Fusion. The contact received the recall notification letter for the federal safety agency Campaign Number: 25V695000 (Back Over Prevention). While reversing, the back over prevention screen went blank. The contact crashed into a parked Ford Escape approximately 20 feet away, due to the failure. There were no reported injuries. No air bag deployed. A Police report was not filed. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 59,200.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera was intermittently inoperable. The dealer was contacted and referred the contact to the federal safety agency Hotline for assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera failed to properly display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was most often inoperable. The dealer was contacted and confirmed that parts were not yet available for Ford Fusion vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2016 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera was inoperable. The dealer was contacted several times; however, the contact was either informed that the VIN was not included in the recall, that the recall repair was not approved, or that the part was unavailable. After the last attempt, the dealer confirmed that the part was in stock and an appointment was scheduled; however, the VIN lookup tool displayed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was unknown.
The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the contact was informed that the part to repair the vehicle was not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The failure was a persistent failure. In addition, the contact stated that the vehicle was unsafe to drive. The contact received notification of the federal safety agency Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.
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