Ford Mustang screen failure problems

Filed Oct 7, 2026 · Electrical · NJ

Safety Recall 22S06 – Incomplete/Failed Recall Repair and Refusal of Coverage Under Ford Recall 22S06, my vehicle was brought to an authorized Ford dealership approximately 3 years ago to address the known rear-view camera harness chafing defect. Rather than replacing the damaged component, the dealership performed a temporary patch repair by wrapping the chafed decklid wiring harness in electrical tape. ​This temporary repair has now completely failed. The rear-view camera screen displays a blank black screen or "Camera Unavailable" warning while the vehicle is in reverse, eliminating all rear visual awareness and recreating the precise safety hazard targeted by Recall 22S06. ​I contacted an authorized Ford dealership to have the failed recall harness addressed. The dealership refused to inspect or service the failed recall component unless I agreed to pay an out-of-pocket diagnostic fee. ​I subsequently escalated the issue to Ford Customer Relationship Center. Ford Corporate refused to offer goodwill assistance, clear the diagnostic requirement, or honor the completion of the recall remedy free of charge. The total loss of the rear-view camera image significantly reduces rearward visibility, creating an immediate safety risk of backover crashes involving pedestrians, children, or property. Because the manufacturer’s initial remedy failed and both corporate and dealer levels refuse free-of-charge remediation, the vehicle remains in a non-compliant, unsafe state. I request that the federal safety agency Office of Defects Investigation document this failure as an inadequate/incomplete recall remedy under Campaign 22S06 and compel the manufacturer to perform a complete harness replacement at no cost. Thank you

Filed Jun 24, 2026 · Electrical · FL

Infotainment system flickers/goes blank even after being repaired at Ford Service center. Back up camera unavailable and anything controlled by touchscreen does not work

Filed Jun 4, 2026 · Driver assistance · 37,000 miles · NY

The contact owns a 2015 Ford Mustang. The contact stated that while reversing, the rear-view camera displayed a black screen. The dealer was made aware of the failure, and the contact was informed that parts needed to be ordered to repair the vehicle. The contact stated the dealer had been contacted several times, and the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention). The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the parts were available. The failure mileage was approximately 37,000.

Filed Feb 19, 2026 · Driver assistance · TX

Went to Clay Cooley Ford in Arlington TX off of highway 360 to have rearview camera issues fixed after being sent a recall notice to take it in to be repaired. The vehicle doesn’t show a black screen all of the time but it is at times distorted or black. Upon arriving my husband was told that one they don’t have the camera for the vehicle mind you an appointment was made I didn’t just show up and two because at this present moment the screen wasn’t showing distorted or black screen they were not able to repair the recall we were given a paper to contact a man who works at the dealership the vehicle camera wasn’t thoroughly inspected, just asked if it was doing it now when my husband said not right now but it does show a black or distorted screen sometimes he was sent on his way and told the repair couldn’t be done. I have reached out to Ford customer service to get their help with getting this recall resolved because I do transport a child in this car daily to and from school.

Filed Feb 5, 2026 · Driver assistance, Seat belts · CA

The contact owns a 2015 Ford Mustang. The contact received notifications of the federal safety agency Campaign Numbers: 25V572000 (BACK OVER PREVENTION) and 25V614000 (SEAT BELTS). The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R), and occasionally a blank screen was displayed. The message "Rear-view Camera Unavailable - Contact Dealer" was displayed. The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer. The dealer inspected the rearview camera and informed the contact that the camera had passed the inspection and the recall repair was not needed. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Filed Jan 26, 2026 · Driver assistance · 72,500 miles · OR

The contact owns a 2021 Ford Mustang. The contact stated that while reversing, the rear-view camera display glitched and switched between a black and a blue colored screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that a diagnostic test was needed. The contact referenced an unknown recall with a similar failure description; however, the VIN was not associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,500.

Filed Dec 16, 2025 · Driver assistance · MO

The contact owns a 2018 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that occasionally the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the contact was unable to activate the heater while the screen was black. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Filed Dec 8, 2025 · WA

The vehicle is subject to the federal safety agency Safety Recall 25V572 (Manufacturer Recall Number 25S89) regarding the rear-view camera wiring harness. The manufacturer has notified owners of the safety risk but indicates that the remedy parts are currently unavailable and has failed to provide a specific timeline for repair. I have contacted the authorized dealer and the manufacturer requesting a remedy or an interim inspection, as the rear-view camera is currently functioning correctly with no blank screen or distortion. However, the manufacturer and dealer have refused to perform an inspection to verify the system's safety and close the recall status temporarily. Because the manufacturer cannot provide parts and refuses to offer an inspection-based solution, the vehicle remains flagged with an open safety recall indefinitely. This represents an unreasonable delay in the remedy process, rendering the vehicle unusable for its intended purpose while the manufacturer fails to address the safety defect status.

Filed Dec 4, 2025 · Electrical, Lights · TX

I own a new manual 2024 Ford Mustang GT now with 800 miles. When turning on the unit on 2 occasions, one on November 20 and another on December 3, documented with photographs and videos, the unit presents a black screen with no image. Either in reverse or drive without the possibility of viewing any image. The agency was notified and commented that these failures had never occurred.

Filed Nov 17, 2025 · Driver assistance, Electrical · 65,000 miles · NC

The contact owns a 2018 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the infotainment screen displayed a black screen. The touchscreen icons failed to function as intended. The contact was unable to use the radio, and the A/C buttons failed to function. The radio would not turn on or would take approximately ten minutes for the radio to function. The contact stated that the infotainment screen failed to display if the A/C or heater was functioning properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 65,000.