2015 Ford Mustang: screen or infotainment failure

Filed Oct 7, 2026 · Electrical · NJ

Safety Recall 22S06 – Incomplete/Failed Recall Repair and Refusal of Coverage Under Ford Recall 22S06, my vehicle was brought to an authorized Ford dealership approximately 3 years ago to address the known rear-view camera harness chafing defect. Rather than replacing the damaged component, the dealership performed a temporary patch repair by wrapping the chafed decklid wiring harness in electrical tape. ​This temporary repair has now completely failed. The rear-view camera screen displays a blank black screen or "Camera Unavailable" warning while the vehicle is in reverse, eliminating all rear visual awareness and recreating the precise safety hazard targeted by Recall 22S06. ​I contacted an authorized Ford dealership to have the failed recall harness addressed. The dealership refused to inspect or service the failed recall component unless I agreed to pay an out-of-pocket diagnostic fee. ​I subsequently escalated the issue to Ford Customer Relationship Center. Ford Corporate refused to offer goodwill assistance, clear the diagnostic requirement, or honor the completion of the recall remedy free of charge. The total loss of the rear-view camera image significantly reduces rearward visibility, creating an immediate safety risk of backover crashes involving pedestrians, children, or property. Because the manufacturer’s initial remedy failed and both corporate and dealer levels refuse free-of-charge remediation, the vehicle remains in a non-compliant, unsafe state. I request that the federal safety agency Office of Defects Investigation document this failure as an inadequate/incomplete recall remedy under Campaign 22S06 and compel the manufacturer to perform a complete harness replacement at no cost. Thank you

Filed Jun 4, 2026 · Driver assistance · 37,000 miles · NY

The contact owns a 2015 Ford Mustang. The contact stated that while reversing, the rear-view camera displayed a black screen. The dealer was made aware of the failure, and the contact was informed that parts needed to be ordered to repair the vehicle. The contact stated the dealer had been contacted several times, and the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notification of the federal safety agency Campaign Number: 25V572000 (Back Over Prevention). The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the parts were available. The failure mileage was approximately 37,000.

Filed Feb 5, 2026 · Driver assistance, Seat belts · CA

The contact owns a 2015 Ford Mustang. The contact received notifications of the federal safety agency Campaign Numbers: 25V572000 (BACK OVER PREVENTION) and 25V614000 (SEAT BELTS). The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R), and occasionally a blank screen was displayed. The message "Rear-view Camera Unavailable - Contact Dealer" was displayed. The contact stated that the failure had obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was taken to the dealer. The dealer inspected the rearview camera and informed the contact that the camera had passed the inspection and the recall repair was not needed. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Filed Jul 11, 2025 · Driver assistance, Visibility · AZ

My vehicle had a recall: Ford recall 22S06 involves 2015-2017 Ford Mustangs due to a potential issue with the rearview camera. The wiring for the rearview camera may be loose or damaged, causing the camera to display a blank or distorted image. This can reduce the driver's visibility behind the vehicle, potentially increasing the risk of a crash. The dealership at Ford Chapman Automobile claims the issue is fixed but they never fixed anything on my backup camera. It was blinking and they said it is normal for this vehicle. My backup camera is not working and they are refusing to fix it. I have contacted Ford but they also refer to the report from the dealership and say according to the dealership the problem is fixed and there is nothing that could do. My car has very limited visibility and this causes problems when backing up.

Filed Sep 27, 2023 · Driver assistance · 96,000 miles · VA

The contact owns a 2015 Ford Mustang. The contact stated while operating the vehicle, the back-over prevention camera displayed a distorted screen. The vehicle was taken to the local dealer and serviced under the federal safety agency Campaign Number: 22V082000 (Back Over Prevention). After retrieving the vehicle, the failure was still present. The contact stated that the back-over prevention camera display became inoperable and only a blank screen was displayed. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 96,000.

Filed Apr 26, 2023 · Driver assistance, Visibility · TN

The backup camera on my 2015 Mustang GT has been intermittently going out leaving a blank screen or a failed image on the dash display saying I need to contact Ford. I have been notified of a recall by the manufacturer on my particular vehicle. However, after taking my car in they said the recall span as determined by Ford apparently does not include my particular car, even though mine was manufactured in the middle of the production years 2015 - 2017. My car persists in having this issue and the wiring at the trunk lid appears defective and the insulation is split. The problem is intermittent and random. There were no incidents but some close calls. Calls to customer service say there is an active recall on my vehicle.

Filed Oct 3, 2022 · Driver assistance · 34,000 miles · SC

The contact owns a 2015 Ford Mustang. The contact received notification of the federal safety agency Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not available. The contact stated that while in reverse, the rear-view camera displayed a blank screen. No warning light was illuminated. The vehicle was taken to the dealer and it was confirmed that parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000. VIN tool confirms parts not available.

Filed Nov 22, 2020 · Electrical, Visibility · 11,050 miles · GA · crash

The rearview camera will intermittently display a blank or distorted image. When placing the car in reverse the camera will intermittently display a blank screen or distorted image while reversing the vehicle. This reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. This happens when both stationary and in motion. This is the same issue that my 2020 ford mustang gt VIN [xxx] has just received a recall notice for. The camera began to fail the summer of 2020. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).