2012 GMC Terrain: screen or infotainment failure

Filed Jan 31, 2025 · Driver assistance · 68,000 miles · MO

The contact owns a 2012 GMC Terrain. The contact stated that while attempting to reverse out of a parking space, upon putting shifting into reverse, the rearview camera screen turned off. The contact stated that the display screen went blank, and due to the failure, the vehicle bumped another vehicle that was also reversing. There was no warning light illuminated. The contact stated that it was a minor impact and that there was no cosmetic damage to either vehicle. The Police was not called. There were no injuries reported. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the center console display was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.

Filed Apr 14, 2023 · Electrical · MI

The display screen of GPS/Radio is blackout combined intermittent control button illuminating light went off( include emergency, A/C control), backup camera stopped working, turning signal lost click sound. Safety concern: 1. Emergency and A/C control buttons lost illuminating light(Causing night driving difficult.). 2. AC vent the temperature control lost visual status cause distraction of normal driving. 3. Lost Backup camera function which is supposed to be an assisted safety feature. 4. Lost turning signal click sound which leads to missing alert of turning signal malfunction. 5. Complete audio loss create unsafe for long trip driving. 6. GM doesn't provide genuine replacement part. This problem started from 2018 till now. I've contacted GM with no meaningful resolution. I visited the dealer and the only thing they could do is replace non guaranteed refurbished head unit with hefty price. I did some research online and found there are a lot of same problems happened to this vehicle and similar models of GM. After driving this vehicle for several years without incurring any accident, I realized that the losses of the some vital control functions and safety alert are actually very serious concerns and should be addressed and resolved by GM.

Filed Jul 2, 2017 · Lights · 38,100 miles · CT

My 2012 terrain is getting water in the rear left tail light. I was told that it was a vented tail light and the vent was blocked by dirt and debris and they would have to replace the taillight and replace both seals. When I lift the hatchback up water drains out from the interior side of the hatch back into the vehicle. Gmc of watertown connecticut says that this is not covered under my extended warranty. I called gmc corporation and they said that this was a defect but is normal with these vehicles. Gmc case number 8'3054294483. I have the better business bureau auto line investigating the problem and that case number is pgm1719802. Gmc told me the water in the tail light can short out my electrical systems and this defect has been by known gmc from 2011. Since I purchased this car new in 2013 I have had multiple problems such as having the back camera replaced twice, front navigation screen going black, stabilizer malfunction which was also a problem with this vehicle when it came off the assembly line, having the computer updated every year because they say of all the computer chip modules that are installed in this vehicle, just to name a few which are all documented with gmc. I am submitting this to make the federal government aware that this defect is potentially a hazard to the electrical system and has been known to gmc for a long time and they have not corrected the situation. Their solution is replacing the tail light at a cost of $254 without tax. I believe this is a serious defect and if you require more information I will comply to any requests that you have. Also all conversations with gmc corporation and bbb auto line were recorded if needed. Thank you for your time.

Filed Mar 1, 2016 · Driver assistance, Electrical · TX

I have had issues with this vehicle ever since its purchase 01/2015. I took the vehicle in for service and was told the service contract would not cover my issue and that the issue was caused by lack of maintenance, which is not the case as I maintain the oil in this vehicle and even had to purchase a new battery for the vehicle recently.this car's engine repeatedly stops, especially when approaching a red light or stop sign or at the moment of acceleration. I have had to avoid many accidents due to people driving up on me because I should have been accelerating at the time but my car turned off. The battery would die on this car on a weekly basis which caused me to purchase a battery and there is still no progress in the vehicle. The motor knocks badly upon startup, especially in the mornings. The engine is very weak after an independent diagnostic check. And just last week, as I was driving on the highway at normal speeds, the muffler shield broke, fell, and began scraping against the highway. There are electrical issues as well as the lighting in the car gets dim when we are in the dark but bright when the sun is out. Also, the seatbelt for the passenger's side constantly rings sending a notification that the seatbelt needs to be latched, even when no one else or nothing else is in that seat. I fear that one day I may need that air bag and it might not work because the seatbelt appears to be faulty. Also, another issue, which is not necessarily a safety issue, but an extreme nuisance and also maybe an electrical issue is the car radio and volume will freeze at any given moment and the car has to be stopped and idle for a period of time before the radio is active and able to turn channels again. The safety issues for this car are real and I am in fear that I will get hit from behind due to the faulty engine.

Filed Jan 27, 2016 · Electrical, Engine · 68,000 miles · TX

I purchased my 2012 gmc terrain from clay cooley in irving, tx on 01/05/2015 with an extended service contract. I have had issues with this vehicle ever since. I took the vehicle in for service and was told the service contract would not cover my issue and that the issue was caused by lack of maintenance, which is not the case as I maintain the oil in this vehicle and even had to purchase a new battery for the vehicle recently. I am attaching a picture of the condition of the battery shortly after the vehicle was sold to me to where I contacted my sales agent and he advised me to check my service contract. This car's engine repeatedly stops, especially when approaching a red light or stop sign or at the moment of acceleration. I have had to avoid many accidents due to people driving up on me because I should have been accelerating at the time but my car turned off. The battery would die on this car on a weekly basis which caused me to purchase a battery and there is still no progress in the vehicle. There are electrical issues as well as the lighting in the car gets dim when we are in the dark but bright when the sun is out. Also, the seatbelt for the passenger's side constantly rings sending a notification that the seatbelt needs to be latched, even when no one else or nothing else is in that seat. I fear that one day I may need that air bag and it might not work because the seatbelt appears to be faulty. Also, another issue, which is not necessarily a safety issue, but an extreme nuisance and also maybe an electrical issue is the car radio and volume will freeze at any given moment and the car has to be stopped and idle for a period of time before the radio is active and able to turn channels again. The safety issues for this car is real and I am in fear that I will get hit from behind due to the faulty engine.