2018 Honda CR-V: windshield cracks

Filed Jun 22, 2023 · Electrical, Visibility · MI

Display screen regularly & unexpectedly malfunctions while the vehicle is in motion. During these times, the display screen dims, goes dark, freezes, or goes into full bright mode. This continues throughout a cycle until the can can be stopped & restarted. Also, the windshield continues to crack along the base from side to side without any noticeable damages prior & I continue to have it replaced.

Filed Apr 25, 2023 · Electrical, Steering · 10,000 miles · CA

The contact owns a 2018 Honda CR-V. The contact stated that while driving and making a sharp left turn, the steering wheel would vibrate and would make abnormal grinding sounds. There was no warning light illuminated. The vehicle was taken to the dealer, where the Power Steering Control Module (PSCM), the steering gear, the driver's side spring, the driver's side strut and other unknown parts were replaced; however, the failure persisted. The manufacturer's technical support assisted the dealer in diagnosing that the electric steering rack needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the infotainment system would make abnormally loud beeping sounds, and the infotainment screen pad was engaging functions independently. The contact stated that the infotainment system failed to turn off upon turning off the vehicle. The dealer replaced the infotainment system; however, the failure reoccurred. The contact stated that the windshield had cracked without impact and was replaced. The contact also stated that upon opening the vehicle, the driver's seat would independently move significantly closer to the steering wheel. The contact stated that the failure occurred intermittently. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

Filed Aug 18, 2020 · Visibility · TX

My windshield cracked at the bottom of the passanger side on 02/02/2020 when it was parked. No signs of any chips.

Filed Jun 2, 2020 · Visibility · MA

Front windshield crack developed on its own. Dealer refused to inspect and referred to nearby glass company for repair.

Filed May 2, 2020 · Visibility · 8,000 miles · NY

Windshield cracked while vehicle was parked and cases a 6inch+ crack in the passenger's field of view.

Filed Apr 4, 2020 · Visibility · 16,000 miles · WA

Windshield crack from drivers side edge toward the middle. Crack is now over 18 inches. No apparent rock chip at origin of crack. Now a second crack has formed. Crack was discovered in morning after parking car in garage over night.

Filed Feb 1, 2020 · Visibility · 16,000 miles · TX

The windshield developed a crack on its own while the car was parked in a covered parking. There was no impact/damage. The crack seems to be caused by pool design/workmanship

Filed Dec 18, 2019 · Visibility · 30,000 miles · NC

Noticed a line at the bottom of the windshield when getting out of the car last week. Got out to investigate and saw a thin line running the length of both windshield wipers. The crack was in the black part of the windshield at the defrost line. The crack seemed to spread after cold nights. I have informed my honda dealership and am waiting to hear from them.

Filed Nov 1, 2019 · Body · 18,000 miles · WI

I purchased my 2018 crv exl in late november 2018. Since then the windshield has been chipped twice (repaired both times) and cracked two other times - requiring windshield replacement at $1,200 (oem) each time. I've driven the same normal paved roads/highways that I've driven for the last 25 years - having only experienced two windshield cracks across all my previous vehicles during all those years. My personal experience combined with accounts from other gen5 honda crv owners and observations by the windshield repair shop indicate that gen5 honda crvs have insufficiently strong/durable oem windshields. As a result I am concerned about safety should my family be in a serious accident. In addition, my insurance agent has informed me that another windshield repair/replacement claim is likely to increase either my insurance premium or deductible - accordingly I paid out-of-pocket for the last chip repair. I believe honda needs to design a stronger replacement windshield and/or extend the warranties to cover windshield damage.

Filed Sep 4, 2019 · Visibility · IL

My windshield developed a crack in the front passenger side just above one of the air vents (in march 2019) overnight while parked in the parking lot to my apartment complex. No other cars were near it for the crack to occur, and there were no signs of impact. I took it into honda (honda of lisle) the next day to have them inspect it and the dealership deemed it "non-impact" caused based on their investigation. However, since it was windshield damage, they told me they had to submit it to their regional director who would make the final call and determine whether it would be covered by the honda as a special circumstance under the warrantee (the car was only two months old). After submitting it to him, customer relations informed me, several days later, that the regional director deemed the crack "impact caused" based on his visual inspection of the pictures that the honda dealership had sent him, contradicting their decision. I appealed and got a second opinion from safelite, who deemed the crack non-impact caused as well. American honda rejected my appeal. I also discovered a forum discussing similar cracks occurring on the same make and model. I relayed this information and honda still refused to cover the windshield under the warrantee. I wrote a letter to corporate, and honda again, refused. I asked customer relations under what conditions honda would cover windshield damage and was informed that the dealership alone would have to rule it a defect. I spoke with the dealership about this and they told me that they could not deem the crack a defect because it was glass related, and required upper management approval. After speaking with honda representatives at other dealerships, they informed me that when it came to glass and similar non-standard warranty claim, there was a hole in the warranty and review process that put other customers in similar position as me