2020 Honda Odyssey: screen or infotainment failure

Filed May 4, 2026 · Electrical, Visibility · WI

Backup camera stopped working for no reason, says camera system failure and is a black screen. Research says this is a recall but my dealership says it is not.

Filed Oct 24, 2025 · Engine · CA

I was driving with family to a family trip up to the mountains to enjoy the snow when at a rest area I noticed the odyssey just had a slight delay to turning on before continuing the trip. No lights no signs of anything going wrong. As we continued our trip back onto the freeway on a curvy road and night time the odyssey didn’t want to shift gears wouldn’t speed up for freeway traffic. Immediately started pulling over. The odyssey would make like jerking movements decided to call the tow truck and it quickly escalated to draining the battery. After being at the tow facility for one night it completely didn’t want to even turn on next day. Put a new battery and still drains the battery. I took it to Honda service to run a diagnostic and they come back saying the engine is seized. No lights no signs didn’t see this coming with only 87,000 miles. With a black screen displaying electrical issue at times.

Filed Oct 20, 2025 · Driver assistance, Electrical · CA

The Infotainment system started blanking out and restarting while driving. This issue has started about 1 year ago to this date. it has occured on multiple occassions, We have brought it to Honda to get it repaired under warranty but they refused. The refusal was due to the fact that they could not "duplicate" the issue regardless of having Video Proof of the issue. The second issue is the Multipurpose camera Malfuncition. My vehicle is no longer under warranty and now I have to shell out $800 USD to fix this issue. All the lights have popped up on the Dash. Both issue have not been adressed by Honda, they refuse to fix the issue with countless other electrical problems that this van has aquired over the short lifespan of this vehicle.

Filed Oct 18, 2025 · Driver assistance, Electrical · GA

Complete infotainment system loss and screen blackouts Repeated “Network connection lost” errors Inoperative reverse camera and parking assist systems Ongoing 12V battery drainage due to system faults My Honda dealer has diagnosed the problem as a defective floor wire harness and advised that the entire harness kit must be replaced at an estimated cost of approximately $7,000. While I greatly appreciate the 80% goodwill coverage already offered, the remaining $1,400 out-of-pocket expense is still a significant hardship — particularly since this is a known and documented defect affecting vehicle safety systems. This issue directly impacts the federally mandated rear visibility system (FMVSS 111), rendering the reverse camera and related safety functions inoperative. As such, this is not simply a convenience or infotainment problem, but a critical safety concern. Honda is charging $7000 to fix it and now it says it’s the floor harness kit. They are only covering 80%. I’m required to pay 1400 even though this is a known problem with this vehicle and it’s been occurring since I have owned the vehicle due to multiple visits to the dealership for a resolution, thousands of dollars being spent trying to figure out what it was, we already replaced the head unit and Head unit harness, multiple sensors on the doors, which were not even necessary because the battery was draining from the head unit and now I have no camera and my car is crashing and shutting off and Honda is refusing to escalate

Filed Oct 10, 2025 · Electrical · TX

The Infotainment system continually goes blank, while driving leaving the backup camera disabled and without navigation. I returned the van a week after purchase and did not get it back for a month. Despite the recall was never completed. It has been back to the dealer 6 times for the same issue with no improvement. Currently the problem still exist and the dealer WILL NOT HONOR the uncompleted RECALL ISSUE. The dealer insists the recall was completed yet the original issue was never resolved and is saying I will need to cover all costs.

Filed Sep 11, 2025 · Driver assistance · NC

I’m have had trouble with the infotainment center since less than 5,000 miles. Supposedly it was fixed during a recall. I still have issues with it. Shortly after the recall was done, I started having all kinds of dash lights come on. Transmission system problems, adaptive cruise control problems, lane assist problem, emergency breaking problems, forward collision problems, and so on. All together, they are about 7 different lights. The rear air/heat no longer work at all. Every so often, I crank it and the radio is black. Won’t work unless I restart the car. Auto headlights no longer work. Side mirrors no longer adjust. Sunroof will no longer open. Interior lights don’t work. Automatic doors and trunk lift do not work. I can’t even lock the van anymore. When I crank it, I have to hold the key fob on the ignition button and press 3 or more times before it cranks. Switch batteries in the key fob and still no different. I paid a lot of money for this van after never having one issue out of my 2014 Odyssey. The 2020 has been nothing but a nightmare since a month after I purchased it. I will never buy or recommend a Honda vehicle to anyone. In fact, I will discourage anyone who tells me they’re thinking about a Honda purchase. I am now stuck with a barely working vehicle because who can afford another car in this economy?

Filed Jun 24, 2025 · NJ

The radio/screen will go blank when I am driving.

Filed Oct 16, 2024 · Electrical · VA

MY GUAGE CONTROL WENT BLACK (It's the screen behind my steering wheel that tells me how many miles the car as, the odometer and speedometer (now don't know my speed!) and has maintenance info that is missing from my view now too! This is a serious safety issue! It also activates cruise control. They want to charge me $2K to replace it. The car is a 2020 with about 32K miles on it! And charged me a $180 diagnostic fee. Incidentally, the radio screen went black a few days later, but when I pressed the brightness button, it came back on. BTW, there is a little stick in front of the screen (maybe for the clock?) and it just spins and spins. Maybe that is simply broken and the brightness is turned down all the way? Though they stated the guage control needs to be replaced entirely. There is not a safety recall on this presently for my VIN and no software updates.

Filed Aug 22, 2024 · Electrical · FL

My 2020 Honda Odyssey is exhibiting problems with the infotainment system. The system will reboot randomly, disabling all functionality of the rear back-up camera, the audio system, the clock, and all other associated features of the "infotainment" system. The screen will display "NETWORK CONNECTION LOST" and "MOST NET OFF" prior to unprompted reboot. System will reboot continuously following failure. Issue is ongoing for the past few months. This issue is the exact issue covered by the federal safety agency Campaign Number: 20V439000. Possibly covered under 20V440000. Other 2020 Honda Odyssey vehicles are covered by this recall, however my VIN was not covered. I called Honda, and was not assisted in the slightest with the issue. I am requesting my VIN be added to the recall list, and/or Honda be penalized for improperly identifying vehicles with the affected issue. As it can prevent the rearview camera image from displaying, this vehicle fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

Filed Apr 9, 2024 · Acceleration, Driver assistance · OH

We bought a used 2020 Honda Odyssey, and a few months after buying this vehicle, the infotainment screen blanked out and the vehicle information screen also blinked out. This occurred at the same time with no warning whatsoever. I just turned on the car, and none of the screens came on. These screens are the ones that show the mph, our mileage, cruise control, etc, and also the screen that shows the back up camera, in car calling, back up alert system. None of that works anymore. We made an appointment to take it to a Honda dealership and a few days later it flickered back on and so we did not keep the appointment. Just a month and a half later, it happened again and this time it has not come back on for over a month. We took it to the dealership and were charged $200 for them to tell us it was something wrong with the Honda computer system and the whole thing would need replaced and we would be charged $1800. This is on a barely 4-year-old vehicle & we did not have the money to replace a defective system. So we have been driving without a mph display. We put our phones up on the dashboard and try a GPS MPH app, but it is wildly inaccurate, and it is a major safety concern because we have no idea what speed we’re going and we have to guess. This is a car with low mileage and barely 4 years old!! We paid a lot of money for the back up camera, in car calling, and extra features like that specifically for the safety of those features. And now we’re being told that basically they can’t find the problem and we have to pay $1800 for those rather high-priority safety features like knowing how fast you’re going. I also have a newly licensed teenage driver and another who will get her temps in 2 months. I can’t even let them drive our vehicle because they certainly don’t have the experience necessary to drive with no speedometer. We live in a state that doesn’t allow handling a phone in any way. This vehicle helped me comply with that & now I must use a phone to show my mph

Filed Mar 27, 2023 · Electrical, Engine · TX

Auto engine idle shut off issue and yes it is available for inspection. Upon exiting stop/start events(auto shut off at stop signs/lights/parking lots), engine does not restart. instead, it shifts into park, lights up all instruments on display panel, and requires a manual restart. vehicle is dead until restarted, posing a hazard to occupants/oncoming traffic. This has happened to me 3 times over the last two weeks. Didn't document date of 1st incident. 2nd incident was 3/22/23. 3rd incident was 3/25/2023. Immediately taken to dealer service center for repair. Dealer told us they couldn’t replicate the issue, that there are no codes, and no service advisories. We were told there was nothing they could do and to just turn off the feature when driving. The only one to inspect the vehicle was the dealer service center. No warning at all. Car just doesn't start and driver is left sitting and helpless in active traffic until the car can be restarted.

Filed Apr 3, 2022 · Electrical · AR

Non-working touchscreen monitor (navigation, radio, heat/ac adjustments, everything on screen off and won’t turn on. The usb outlets, backup camera, rear tv are also all non-working. Issue with doors, van beeps twice when walking away from vehicle, like one is not shut properly even after you open and shut all doors again. Also rear sliding doors don’t shut sometimes and act like there is something in the way of it closing and reopening. Available anytime on Friday for inspection. Safety issue only with backup camera. Prefer the convenience of having one to see behind me better. Mirrors ok but camera better. Problem was fixed twice at Honda dealership in Jonesboro Ar. They said it was a recall. The solution to the recall only fixed it temporarily though. The same above issues continue to reoccur even after repair. Scheduled and went into Honda for the third time for the same issue and the dealership sent me away. This time they said they wouldn’t be able to fix again until someone (an engineer) from corporate could come out and look at my car. This hasn’t occurred and it’s been over two months. They said they have a new service manager and they are looking into it. I’ve called a number of times and I am just told their new and their trying to figure out who to contact. Issues started out with popping and crackling noise in speakers. Then the touchscreen monitor would say no audio connection. The rear tv would go on and off too. Then the touchscreen just died and nothing works now. It doesn’t even turn on. Just black screen. So I have a non-working touchscreen, navigation, radio, back up camera, heat/air adjustments, all components on the touchscreen are non-working. USB ports are non-working. Rear tv is non-working.