I brought my vehicle to the dealership (Axis Chrysler Dodge Jeep Ram in Jersey City, NJ) for open safety recalls. The vehicle has been at the dealership for approximately 3 weeks. I was repeatedly told parts were coming (alternator and brake booster), but the repairs were never completed. I was later told I could pick up the vehicle, but no documentation was provided and I have reason to believe the recall repairs were not performed. This has caused delays, inconvenience, and safety concerns.
2013 Jeep Grand Cherokee brakes problems
146 complaints (18% of all complaints for this car). Typical mileage when it fails: 21,000. 10 crashes reported.
- owner complaints
- 146
- of this car's complaints
- 18%
- typical mileage
- 21,000
- crashes
- 10
- recalls
- 3
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Jeep Grand Cherokee brakes problems in other years
Specific symptoms reported on the 2013 Jeep Grand Cherokee brakes
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Service brakes
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
- Risk
- If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is T59.
Recall number 17V572000 · Recall details
Service brakes
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
- Risk
- The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1‑800‑853‑1403. Chrysler's recall campaign number is P14.
Recall number 14V154000 · Recall details
Service brakes, hydraulic: antilock/traction control/electronic limited slip
- What is wrong
- Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
- Risk
- If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1‑800‑853‑1403. Chrysler's number associated with this recall is P05.
Recall number 14V104000 · Recall details
What 2013 Jeep Grand Cherokee owners say
Most recent owner complaints, unedited.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 15-25 MPH and depressing the accelerator pedal, the vehicle hesitated before accelerating as intended. The contact stated that the brake pedal resistance increased while depressing the brake pedal, which required the brake pedal to be depressed to the floorboard. The contact stated that the Emergency Stop Brake engaged unexpectedly while the vehicle was idling and while driving at various speeds. A "Low Battery" message was displayed, and upon inspection, the battery was hot. The vehicle was taken to a certified mechanic who diagnosed failures with the TIPM (Totally Integrated Power Module) communication and the transmission; however, the vehicle had not been repaired. The contact stated that the vehicle was previously included in unknown recalls and was taken to the dealer where the recall repairs were performed. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH and slowing for traffic, the brake pedal was depressed; however, the brake pedal was firm. The contact stated that added force was needed to depress the brake pedal to slow the vehicle. The contact almost had to pull onto the shoulder since the vehicle was not slowing as needed. The contact stated that the word "BRAKES” in red was displayed on the instrument panel. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the Ready Alert Braking System had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact was advised by the mechanic that the failure was possibly related to the federal safety agency Campaign Number: 14V104000 (Service Brakes, Hydraulic); for the hard brake pedal; however, the VIN was not included. The failure mileage was approximately 72,000.
Brought my 2013 Jeep grand Cherokee in for braking issues, was told abs module has failed. Dealership/Mopar does not have a replacement part for the module and no aftermarket support is available. As a father with a 2y/o and a newborn, this seems unacceptable that a critical component such as the abs module is no longer available 10yrs later.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of the federal safety agency campaign number: 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were unavailable. The contact called the local dealer and it was confirmed that parts were not available. The contact was placed on the waiting list. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Plain and simple, I bought my jeep new in 2014. It was equipped with ready alert braking (rab). In 2016 it failed to stop causing an accident and injuring my wife. Then recently I discovered the rab system on my car had been recalled (14v104000) back in 2014 and I had never been notified. As I reviewed the recall campaign it was abundantly clear it had caused my wife's 2016 accident and injuries. I contact jeep's hotline relating in an odd quirk I had received written proof in an unrelated correspondence from chrysler that my 2013 was built with the rab system included. Instead of trying to remedy the recall oversight they told me to "contact my insurance company." a week later I tried to re-explain the fault was with their factory installed and recalled ready alert brake system on my vehicle. Because they won't bother to review the proof I hold nor believe their build (VIN) data is wrong I have no place to turn except you or a legal remedy. I hope you can motivate jeep to do the right thing. Thank you.
Tl* the contact owns a 2013 jeep grand cherokee. The contact received notification of the federal safety agency campaign numbers: 14v391000 (electrical system), 19v813000 (electrical system), 17v572000 (service brakes, service brakes, hydraulic) and 17v435000 (electrical system). The contact informed the dealer bert ogden chrysler dodge jeep ram (8421 w expy 83, frontage rd, harlingen, tx 78552) of the recall notifications and was told by the dealer that the parts needed to be ordered however, the dealer never called the contact back to schedule a recall repair appointment. The contact stated that the vehicle would not start randomly but was unsure if the failure was related to the recalls. The manufacturer was not informed of the failure. The failure mileage was 70,000. Parts distribution disconnect.
My vehicle is equipped with chrysler's ready alert braking system (rab) which chrysler says is not installed on my vehicle according to it's VIN. The rab system on my vehicle (which was recalled under your campaign 14v104000) caused an accident with injuries exactly you described as the reason for your recall campaign in the first place. Chrysler refuses to acknowledge vehicle is equipped with the system. I have owned the vehicle from new and the rab system was even demonstrated to me by the dealership salesperson during my original test drive. In addition to accident/medical reports, the broken ankle bones could only have come from unforgiving hard brake pedal, during the crash as our vehicle failed to stop.
Tl* the contact owns a 2013 jeep grand cherokee. The contact stated while driving 50 MPH and depressing the brake pedal, the brake pedal failed to lower as designed causing the braking distance to be extended. There was no warning light illuminated. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000
Intermittently the brake pedal will be very stiff when starting the vehicle and backing out. After a few miles it will ease up. But if a sudden stop is needed it is hard to push down again. Other times it functions normally. I noticed this on the test drive of the vehicle but the dealer said they didn't see any issues I bought this car around march of 2019. This problem has been ongoing intermittently
Questions about the 2013 Jeep Grand Cherokee brakes
Does the 2013 Jeep Grand Cherokee have brakes problems?
Owners have filed 146 complaints about the brakes of the 2013 Jeep Grand Cherokee, 18% of all its complaints.
At what mileage do 2013 Jeep Grand Cherokee brakes problems start?
The typical (median) mileage in owner complaints is 21,000 miles.
Was there a recall on the 2013 Jeep Grand Cherokee brakes?
Yes, 3 recalls: 17V572000, 14V154000, 14V104000. Check your VIN to see if your car still needs the free repair.
What year does the Jeep Grand Cherokee have bad brakes?
The Jeep Grand Cherokee model years with the most brakes complaints are 1999 (622 complaints), 2000 (438 complaints) and 2011 (331 complaints).
Other 2013 Jeep Grand Cherokee problems
Electrical 376Fuel system 113Engine 110Seats 57Transmission 55Airbags 33Lights 27Steering 26Acceleration 22Driver assistance 21Visibility 15Body 12Tires 11Suspension 8Wheels 8Seat belts 4Locks 1
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