Waiting on brake booster recall parts for four months.
2014 Jeep Grand Cherokee brakes complaints
Page 6 of 10: complaints 131 to 160 of 261, newest first, as owners wrote them.
2014 jeep grand cherokee. Consumer writes in regards to vehicle repairs. *tgw the dealer informed the consumer, the part was not available, to perform the recall. The consumer stated there was a thumping noise coming the gas tank. The part had to be ordered.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a notification for the federal safety agency campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed for both recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/22/15. *jb status updated 03/25/15.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a recall notice for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Tl- the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign id number: 14v145000 (service brakes), 14v391000 (electrical) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact did not experience a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Attempted to have jeep/chrysler recall p14 (brake booster) and p36 (sunvisor wiring) completed. Fair oaks chantilly jeep chrysler inspected the vehicle but stated there was a nation-wide shortage of parts and the brake recall could not be completed for 2-3 months. After talking to the chrysler customer assistance hotline, I was advised chrysler does not have sufficient parts in stock to handle all of the brake booster recalls. When asked for additional details I was told the reason behind the parts shortage was "confidential." I was further advised to "drive slow" and "avoid using the car as much as possible." they confirmed the wait time for replacement parts to "address this important safety issues" was 2-3 months.
When coming to a slow brake, the brakes stutter and push the car forward. Additionally, the vehicle sometimes when driving at higher speeds (specifically on the freeway at about 60-70mph) engine revs high without kicking over. Furthermore, when slowing it has a hard time kicking down to the next gear. Transmission light has come on several times as well. When taking the vehicle in for service, they are unable to recognize any problems at all and can not fix.
Recall 14v‑154 issued 05/16/2014. The dealer says chrysler is allocating repair parts based on the number that the dealer replaces the previous week. The dealer states that we are 137 on their list of vehicles yet to be serviced. According to the mopar owners site, parts are available for this recall. My complaint is as follows: 1. The delay in proving the required part(s) is unacceptable. 2. The federal safety agency seems to have no oversight or reporting out of the implementation of recalls. The absence of progress reporting creates a false impression that an issue has been addressed. 3. Chrysler is remiss in informing owners that parts are available when such is untrue, unless chrysler defines available as meaning some parts have been made.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received notification of the federal safety agency campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact did not experience a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes) and stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
In may I received the recall notice for the brake booster (p14 the federal safety agency 14v‑154) and have called my local dealer several times since then to schedule the replacement. However, the dealer says they do not have the part and are expecting the part to arrive any day. In september, I received the sun visor wiring recall notice (p36 the federal safety agency 14v‑391) and have called the local jeep dealer regarding scheduling this replacement also. The dealer reports that they do not have the parts for this either and do not know when the parts will be available. This is an unreasonable amount of time to wait for the dealer to resolve the defects, and I feel my safety is at risk.
This is a compliant about the untimely ability for repair to be completed for safety recall p14/nhsta 14v‑154. I received my first recall the beginning of june 2014. My vehicle was brought to the dealer on june 17, 2014 for this recall. However, they said they had to order the parts and had no idea when parts would arrive. They said it may be a long time. The end of september 2014 I now have a received a second notice from chrysler for this recall. I believe that this is now an unreasonable amount of time and delay for repair of the brakes as related to this safety recall. I also have a recall for sun visor lamp wiring and per my dealer it appears that there is a similar situation which slow receipt of parts for this also. My vehicle has not been repaired for this recall. I live in an area where the temperatures get below freezing for extended periods of time. I am concerned for my safety.
My complaint is with chrysler, I contacted my dealer over a month ago regarding safety recall p14, I am on the bottom of page 2 of a list of customers who have contacted them to get this issue resolved. The dealer has no idea as to when they will receive the parts necessary. I contacted chrysler directly this morning and they cannot give me a time frame of when parts will be dispersed to the dealers either. This is unacceptable. I live in northern new york (along canadian border), sub-freezing temperatures are very common and potentially will be here very soon. Chrysler is distributing to all dealerships equally, but maybe they should be taking care of the dealerships/customers that this problem could potentially affect (very northern, who experience sub-freezing weather). I feel that if this was a priority to chrysler, my vehicle would be fixed already. Would they rather have people killed and be faced with millions of dollars of lawsuits, than get this fixed? I consider this a huge safety violation and chrysler should be forced to get these parts out to dealerships immediately. Thank you for listening and I hope you can help get this resolved very soon. If you have any questions, please feel free to contact me. Thank you.
Have had two recall notices on a brake defect from jeep over two months and parts are still not available. What can be done about this?
I am trying to let someone know that I am having trouble getting a safety recall fixed. I have received two different safety recall notices in the mail. One in may and another in september. Have contacted dealership and they advised on the first recall I would be put on a waiting list. On the second recall I have not been able to even speak with anyone as I get an answering service and the dealership has not returned my calls. Do not know what I should do at this time.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes); however, the parts needed to remedy the failure were not available. After contacting the dealer, the technician verified that the parts were not available and the estimated timeframe to receive the parts would be more than two years. The contact had not experienced a failure.
I called [xxx] of morton, the dealer I purchased this jeep from and was told there was a waiting list for this recall and that they would put me on their list and call me when it came in to set up an appointment. They have never called for this and now I have another recall on the sun visor wiring and am hesitant to take it back to the dealer for this as the other recall has never been fixed yet. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact's vehicle was included in the federal safety agency campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system: wiring). The contact notified the dealer once in person and three times over the phone and was informed that the parts were not available. The dealer further stated that they were waiting on the manufacturer to supply them with parts to repair the vehicles. The vehicle was not repaired and the manufacturer was notified. The contact had not experienced a failure.
Repeated attempts to get vehicle in for recalls sun visor and brake cover (serious?) after 2 months still way down non list; also, list of recalls for this vehicle appear to include more items I have not been notified about (only notified of 2 of the 5)...
Tl* the contact owns a 2014 jeep grand cherokee. While driving up an incline at approximately 30 MPH, the vehicle suddenly accelerated to about 77 MPH. The contact depressed the brake pedal numerous times, but the vehicle continued to accelerate. The code service electronic throttle was displayed. The dealer was unable to duplicate the failure. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 850...updated 11/03/14 *bf updated 7/9/2015
I took my 2014 jeep grand cherokee into the dealership to have two recalls addressed, both regarding the brakes, I believe. Upon working on the vehicle, the master cylinder "fell apart," accordion to the service advisor. The master cylinder is on nationwide backorder, and I will be in a rental until "mid-november 2014." really? This is unacceptable. How does a master cylinder "fall apart"?
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a recall notification for the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received recall notifications for the federal safety agency campaign numbers: 14v391000 (visibility) and 14v154000 (service brakes, service brakes, hydraulic). The parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure. Updated 10/24/2014
Recall p/14/the federal safety agency 14v‑154 - brake booster, called immediately after receiving notification (06/05/2014). Told parts not available, only receiving about 5 per week. Placed on list. As of 09/11/2014, still on list as parts not available in sufficient quantities. *tr recall p36/the federal safety agency 14v‑391 - sun visor wiring, same as other recall, parts not available. Why are recalls issued if there are no parts available? Jeep is putting owners at risk by not having parts available.
Tl* the contact owns a 2014 jeep grand cherokee. The contact received recall notifications for the federal safety agency campaign numbers: 14v391000 (visibility) and 14v154000 (service brakes, service brakes, hydraulic). The contact stated that the parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The VIN was not available. The contact had not experienced a failure. Updated 10/22/14
Tl* the contact owns a 2014 jeep grand cherokee. The contact received a notification for recall the federal safety agency campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed for the recall repairs was unavailable. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experience a failure.
I have a 2014 jeep grand cherokee srt. I was at a stop light in the turn left lane. Once the light changed green I pressed accelerator and while turning all power cut out on the vehicle. While in traffic I coasted to the side of the road. The vehicle restarted after I can to a full stop power appeared to come back on and I pushed the start button with foot on brake. Second event happened 9/10/14 again I was in the left hand turn lane (different street) and when light changed I pressed accelerator and while starting the turn all power instantly went out rendering the vehicle totally disabled in traffic. Once I got it into a safe spot I called and tried to have it jump started. This did not work at all. Total power failure no response and had to be towed to dealer. Very dangerous situations.
Our 2014 jeep grand cherokee was issued a recall for brake booster. The needed repair was noted by dealer when the vehicle was in for routine vehicle maintenance on june 4, 2014 and we also received a recall notice. We were told on 6/4/14 that there were no parts available to make repairs and we would be notified when the parts came in. To date 9/11/14, the repairs have not been completed. We have called the dealer, 4 times including the service manager, and chrysler (group recall assistance center) twice. The repairs have still has not been made and no appointments have been set up.
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