The contact owns a 2017 Keystone Cougar Trailer. The contact stated that the slide island was leaning and the flooring in the middle of the RV was unstable. The RV was taken to the local service center, which discovered that three cross members had separated from the frame of the RV and caused severe damage to the frame. The cause of the failure was not yet determined. The contact was advised that the RV frame was unrepairable. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in the federal safety agency Campaign Number: 21V380000 (STRUCTURE, SUSPENSION). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 10,000.
The worst 2017 Keystone Cougar problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Body2
- Electrical1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Body2
- Electrical1
Recalls 7
Structure: frame and members
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
- Risk
- A buckled frame rail can increase the risk of a crash.
- Remedy
- Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-411.
Recall number 21V380000 · Recall details
Equipment
- What is wrong
- Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:
- Risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy
- Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1‑574‑535‑2100, or Kidde customer service toll-free at 1‑855‑262‑3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Recall number 17V755000 · Recall details
Equipment: recreational vehicle/trailer
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2017-2018 Keystone Cougar western edition recreational trailers. The stabilizer jacks may not have been properly welded to the chassis frame, possibly resulting in the jacks detaching from the trailer during transit.
- Risk
- If the stabilizer jacks separate during transit, they could be a road hazard, increasing the risk of a crash.
- Remedy
- Keystone will notify owners, and dealers will inspect the mounting of the four stabilizer jacks and install appropriate fasteners, free of charge. The recall began on December 5, 2017. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 17-306.
Recall number 17V673000 · Recall details
Electrical system: wiring: fuses and circuit breakers
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2017 Cougar recreational trailers, models 326RDS, 327RKL, 333MKS, 336BHS and 359MBI. These vehicles were built with a manual-resetting 12 volt circuit breaker, which cannot be used in close proximity to the liquid propane storage.
- Risk
- If the breaker sparks when it is being manually reset, it can increase the risk of a fire.
- Remedy
- Keystone will notify owners, and dealers will inspect the trailers and replace the breaker with one that automatically resets, as necessary, free of charge. The recall began on March 29, 2017. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 17-282.
Recall number 17V206000 · Recall details
Equipment: recreational vehicle/trailer
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2017 Cougar and Laredo recreational trailers. The affected vehicles may have been incorrectly equipped with two carbon monoxide detectors instead of one smoke detector and one carbon monoxide detector.
- Risk
- Without a smoke detector, in the event of a fire, the trailer occupants have an increased risk of injury.
- Remedy
- Keystone will notify owners and dealers will inspect the trailers and install a smoke detector, if necessary, free of charge. The recall began on March 14, 2017. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for the recall is 17-279.
Recall number 17V147000 · Recall details
Equipment
- What is wrong
- Keystone RV Company (Keystone) is recalling certain model year 2017 Cougar fifth wheel trailers, models 246RLSWE, 268RLSWE, 279RKSWE, 281RDIWE, 283RETWE and 284RDBWE, manufactured August 2, 2016, to October 28, 2016. During installation, the propane gas cross tube manifold that connects the propane cylinders may have contacted the fasteners for the floor decking.
- Risk
- The contact may result in a propane leak, which in the presence of an ignition source, can increase the risk of a fire.
- Remedy
- Keystone has notified owners, and dealers will replace the manifold, free of charge. The recall began on November 15, 2016. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 16-269.
Recall number 16V822000 · Recall details
Equipment: other: labels
- What is wrong
- Keystone RV Company (Keystone) is recalling certain model year 2017 Cougar recreational trailers, models CG28SGS17, CG28RDB17, CG28RKS17, CG29RES17, CG29RLI17 and CG28DBI17, manufactured July 15, 2016, to August 3, 2016. The affected trailers have a Federal Identification Tag and Tire and Loading Information Label with incorrect information. Additionally, tires with the wrong load range may have been installed. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
- Risk
- If tires of an incorrect load range are installed, tire failure may result, possibly causing a loss of vehicle control, and increasing the risk of a crash.
- Remedy
- Keystone has notified owners, and dealers will replace the tires and/or Federal Identification Tag if it is incorrect, free of charge. The recall began on September 9, 2016. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 16-262.
Recall number 16V609000 · Recall details
Technical service bulletins for the 2017 Keystone Cougar 2
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
What 2017 Keystone Cougar owners say
Most recent owner complaints, unedited.
I just bought a new 5th wheel cougar travel trailer last may. The whole bottom frame is bending and degrading because I suspect it was made with cheap chinese steel. The manufacturer refuses to take responsibility for the issue and is blaming it on hitting the curb which is physically impossible. Other people on-line complain of similar frame failure. The rv industry is not properly regulated and a catastrophic failure of this frame could potentially cause death and injury. I do not feel safe in that thing and I just purchased it. Please investigate it. *bf
Batteries are not stored properly no battery boxes or improper strap downs
Compare the 2017 Keystone Cougar
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Questions about the 2017 Keystone Cougar
Is the 2017 Keystone Cougar reliable?
Owners have filed 3 complaints about the 2017 Keystone Cougar, fewer than a typical Cougar model year.
What is the most common problem with the 2017 Keystone Cougar?
Body and structure, with 2 complaints. Next is electrical (1).
How many recalls does the 2017 Keystone Cougar have?
7 recalls, covering structure, equipment and electrical system.
Was there a recall on the 2017 Keystone Cougar body?
Yes, 1 recall: 21V380000. Check your VIN to see if your car still needs the free repair.
VIN decoder
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