On XXX between 11 am to 2pm, I was driving [XXX] to [XXX], via [XXX], and at rest area [XXX], I stopped for fueling truck and getting something to eat with family. After stopping at the parking site for trailer, I noticed that the RV box on the front above the gooseneck, was touching the top of my truck trunk. I use a fifth wheel gooseneck and tow from the center of my truck/trunk bed, and we usually have about 2 inch gap between rv and truck, but at this time there was no gap, the weight of RV was on top the truck back side panels. The Lippert frame welds were broken. I have to call a 50 ton truck crane to tow RV to closest Camping World dealer at Fort Pierce. I was lucky that my 12,000 lb RV trailer did not disconnected, I could have killed my family in a hard brake, or someone in the highway if the trailer gets disconnected (the safety chains nor the emergency brake would have stop it to fall and rollover). My family (wife and kids) are psychologically affected and will not ride a truck towing and RV again, and I will not do either. I opened a claim with insurance Progressive (Claim#XXX), but they have denied any coverage saying manufacturer's defect are not covered by any policy. However they have failed to provide written report demonstrating it is defect. I opened Work Order #XXX, with the reseller, Camping World, but they have not being helpful, I left the RV at their parking lot and visit them in person to open my request for inspection and coverage, they refused to accept the RV inside their workshop, they told me I have to repair the weld first before they accept the unit. I opened claim with Lippert (trailer manufacturer), Case #XXX, they came back saying unit is not dafe to drive, and it is not a defect. On XXX called Keystone at [XXX], opened a complaint but did not get any case number, send pictures to [XXX], and they told me they are responsible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The worst 2021 Keystone Cougar problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Tires2
- Body1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Tires2
- Body1
Recalls 7
Tires
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
- Risk
- Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
- Remedy
- Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 22-430.
Recall number 22V209000 · Recall details
Equipment: recreational vehicle/trailer: lpg systems
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
- Risk
- Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
- Remedy
- Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-414.
Recall number 21V708000 · Recall details
Structure: frame and members
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
- Risk
- A buckled frame rail can increase the risk of a crash.
- Remedy
- Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-411.
Recall number 21V380000 · Recall details
Electrical system
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2021 Cougar 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, and 368MBI trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
- Risk
- An energized shore power connection can cause an electrical shock, increasing the risk of injury.
- Remedy
- Keystone will notify owners, and dealers will test the inverter function, and rewire it if necessary, free of charge. The recall began March 24, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-403.
Recall number 21V178000 · Recall details
Electrical system: wiring: fuses and circuit breakers
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2021 Cougar 22MLS, 22RBS, 25RDS, 26RBS, 26RKS, 27RES, 29BHS, 30RKD, 31MBS, 32RLI and 34TSB recreational trailers equipped with a Solar Prep or an off-the-grid "OTG" Solar Camping Package. The Solar Prep wiring to the 12VDC breakers located by the battery may not be connected to the protected side of the breaker.
- Risk
- Since it is not connected properly to the breaker, if the Solar Prep wiring experiences an electrical short, it will increase the risk of a fire.
- Remedy
- Keystone will notify owners, and dealers will inspect the installation of the Solar Prep wiring at the circuit breaker mounted close to the battery and remount the wiring if needed, free of charge. The recall began January 11, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-392.
Recall number 20V801000 · Recall details
Equipment: recreational vehicle/trailer: 120/240 vac electrical system: inverter
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
- Risk
- If the inverter is turned on, and energizes the shore power connection, it can increase the risk of injury.
- Remedy
- Keystone will notify owners, and dealers will test the function of the inverter and rewire it as needed, free of charge. The recall began November, 18, 2020. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 20-389.
Recall number 20V670000 · Recall details
Equipment: recreational vehicle/trailer
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
- Risk
- If the cooktop burner flames invert, there is an increased risk of a fire and injury.
- Remedy
- Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 20-377.
Recall number 20V302000 · Recall details
Technical service bulletins for the 2021 Keystone Cougar 7
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Revised repair instructions for KSB-221025
- The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership...
- Dealer letter for CSC-220420
- With some models and features, the Display Commander (LCD screen) for the In-Command system, may exhibit...
- Email to owners regarding campaign 21-406
- 2nd mailing to owners for advisory 21-406
- It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack
What 2021 Keystone Cougar owners say
Most recent owner complaints, unedited.
New Trailer King RST ST 225/75R15 hanging on the spare tire rack on the back of my 2021 Cougar 22 MLSWE travel trailer that was never useD stored covered at my home BLEW UP. HEARD LOAD EXPLOSION AND TIRE DESTROYED AS WELL AS SPARE TIRE COVER
Spontaneous increase in propane supply levels causing heating equipment to overheat. No inspection has taken place because manufacturer cites lack of replacement parts for warranty replacement.
I bought this keystone trailer new in august of 2020. The tires only had 400 miles of use before this trip. I equipped my trailer with tire minder system to monitor tire pressure and temperature. There was no warning of tire failure. The tire just exploded and came apart. Damaging my trailer.
Compare the 2021 Keystone Cougar
Other model years
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Questions about the 2021 Keystone Cougar
Is the 2021 Keystone Cougar reliable?
Owners have filed 4 complaints about the 2021 Keystone Cougar, fewer than a typical Cougar model year.
What is the most common problem with the 2021 Keystone Cougar?
Tires, with 2 complaints. Next is body (1).
How many recalls does the 2021 Keystone Cougar have?
7 recalls, covering tires, equipment and structure.
Was there a recall on the 2021 Keystone Cougar tires?
Yes, 1 recall: 22V209000. Check your VIN to see if your car still needs the free repair.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2021 Keystone Cougar?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
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