The contact owns a 2020 Keystone Cougar RV. The contact stated that the side panels of the camper were detaching at the corners. The contact stated that her husband inspected the chassis of the camper and noticed that the chassis was severely corroded and fractured. The dealer was notified of the failure and referred the contact to the manufacturer. The RV was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 21V380000 (Structure, Suspension); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 6,000.
The worst 2020 Keystone Cougar problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Suspension2
- Body1
- Electrical1
- Wheels1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Suspension2
- Body1
- Electrical1
- Wheels1
Recalls 8
Tires
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
- Risk
- Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
- Remedy
- Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 22-430.
Recall number 22V209000 · Recall details
Equipment: recreational vehicle/trailer: lpg systems
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
- Risk
- Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
- Remedy
- Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-414.
Recall number 21V708000 · Recall details
Structure: frame and members
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
- Risk
- A buckled frame rail can increase the risk of a crash.
- Remedy
- Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 21-411.
Recall number 21V380000 · Recall details
Equipment: recreational vehicle/trailer: 120/240 vac electrical system: inverter
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
- Risk
- If the inverter is turned on, and energizes the shore power connection, it can increase the risk of injury.
- Remedy
- Keystone will notify owners, and dealers will test the function of the inverter and rewire it as needed, free of charge. The recall began November, 18, 2020. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 20-389.
Recall number 20V670000 · Recall details
Equipment: electrical
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
- Risk
- If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
- Remedy
- Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 20-381.
Recall number 20V398000 · Recall details
Equipment: recreational vehicle/trailer
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
- Risk
- If the cooktop burner flames invert, there is an increased risk of a fire and injury.
- Remedy
- Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 20-377.
Recall number 20V302000 · Recall details
Electrical system: wiring
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2020 Cougar fifth wheels and travel trailers, models 22RBS, 23MLS, 25RES, 26RBS, 26RKS, 27RES, 27SAB, 27SGS, 29BHS, 29FKD, 29RLD, 30RKD, 31MBS, 32RDB, 32RLI and 34TSB. The wiring for the solar preparation kit may have been incorrectly wired to the wrong side of the 12V breaker, potentially allowing an electrical short circuit in the event of damage to the wiring.
- Risk
- An electrical short circuit increases the risk of a fire.
- Remedy
- Keystone will notify owners, and dealers will inspect and correct the installation of the solar preparation wiring, as necessary, free of charge. The recall began on October 25, 2019. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 19-361.
Recall number 19V689000 · Recall details
Structure: emergency: escape/egress/exit
- What is wrong
- Keystone RV Company (Keystone) is recalling certain 2020 Cougar 30RKD trailers. The 60"x29" emergency exit windows over the dinette table in the cabin are missing a red handle and "EXIT" label.
- Risk
- If an emergency event occurs, trailer occupants may not be aware of the emergency exit function of the window, increasing the risk of an injury.
- Remedy
- Keystone will notify owners, and dealers will replace the existing black exit handles with red handles and add an "EXIT" label, free of charge. The recall began October 9, 2019. Owners may contact Keystone customer service at 1‑866‑425‑4369. Keystone's number for this recall is 19-360.
Recall number 19V650000 · Recall details
Technical service bulletins for the 2020 Keystone Cougar 12
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Email to owners regarding campaign 21-406
- 2nd mailing to owners for advisory 21-406
- It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack
- Attached are the updated repair instructions for KSB-200305
- This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA)...
- It has been determined the vehicles in this KSB population may have been manufactured with an inverter...
- This is an email to dealers for advisory 19-356
- This is the revised repair instructions for advisory 19-356
- This is the dealer revised letter for advisory 19-356
- This is the repair instructions for advisory 19-356
What 2020 Keystone Cougar owners say
Most recent owner complaints, unedited.
Driving my 2020 Keystone 1/2 Cougar to Camping World in NC when a noise made from camper, parts came from tire, and white smoke from camper to find driver side front axle tire had blown apart. Bought replacement tire while initial repairs completed. On return home, felt another jerk from camper, just thought normal tow jerk, and got home to find passenger side rear axle tire was completely gone and had rode home on the rim. Tire: Trailer King RST ST225/75R15
The contact owns a 2020 Keystone Cougar. The contact stated while the RV was stationary, the rear motor turned on independently and fractured the gears. The contact took the RV to an independent mechanic, where it was diagnosed with needing the gearbox to be replaced. The RV was not repaired but was pending repairs. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 19V689000 (Electrical System) however, the VIN was not included. A dealer was not contacted. The contact attempted to reach the manufacturer by email but has not been able to reach a representative. The contact also stated that the battery was not holding a charge. The failure mileage was approximately 100.
Compare the 2020 Keystone Cougar
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Questions about the 2020 Keystone Cougar
Is the 2020 Keystone Cougar reliable?
Owners have filed 3 complaints about the 2020 Keystone Cougar, fewer than a typical Cougar model year.
What is the most common problem with the 2020 Keystone Cougar?
Suspension, with 2 complaints. Next is body (1).
How many recalls does the 2020 Keystone Cougar have?
8 recalls, covering tires, equipment and structure.
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