2015 Kia Soul: clunking or noise when steering

Filed Feb 21, 2023 · Steering · FL

We took our Kia Soul to a Kia Service shop Dec 2022 because the steering is making a clicking sound when the wheel is turned from the 11 o’clock to the 2 o’clock position. This condition is consistent with a Kia Safety Recall issued in November 2017, and has been confirmed by another source. We were told that by the dealership, Brandon Courtesy Kia in Florida that they would repair this dangerous steering issue for a cost of $1227.97 because they excluded it from the recall and warranty. Unfortunately we are on a fixed income, and are not able to pay for the steering to be repaired back to SAFE operating conditions. In addition, the dealership would not release the vehicle back to us unless we paid them $189.15 for a couple minute “Steering Inspection” which we were not told upfront that there would be a cost. The November 16, 2017, Important Safety Recall Notice states if the steering is not repaired the result may be “loss of steering and result in a crash.” This warning has us terrified because this dealership and Kia put profit in front of safety. We have not driven the car for 3 months fearing a severe crash and possible injury, including and up to death. We have been in constant contact with the dealership and the Kia Customer Care Center to try and resolve the Steering Safety concern with no luck. We have proposed a fair and reasonable settlement but continue to ignored . . . here is our ask to Kia . . . 1. Repair the Kia Soul steering back to a SAFE and normal operating condition 2. Refund the $189.15 charge related to a bogus inspection. Best Regards

Filed Dec 8, 2022 · Steering · 85,000 miles · AL

The contact owns a 2015 Kia Soul. The contact stated that a clicking noise was present when turning the steering wheel in either direction. While driving approximately 25 MPH, the power steering failed causing the steering wheel to seize, rendering the vehicle undrivable. The vehicle was towed to the local dealer who diagnosed that the steering gear was faulty and needed to be replaced; however, the parts were on backorder. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The VIN was not available. The failure mileage was 85,000.

Filed Mar 9, 2020 · Electrical, Steering · 33,950 miles · FL

I took my 2015 kia soul to miami lakes kia twice in december 2019, to check a clicking noise when turning both left and right, more consistently when turning right. I'm not sure but I have an inkling that this noise may be related to a problem with the steering column, cv joints or the axle. When I picked up my car the 1st time, as I made a right turn, I heard the same clicking noise. I called service and let them know that I still heard the noise. I returned my car a week later and took a test ride with two technicians, one technician informed me that the the noise needed to be louder for them to repair it. His claim seems unreasonable, especially since everyone who rides in my car hears the clicking noise, and there is obviously a mechanical issue with the cars steering or something related. I had my car checked at tires plus, the clicking noise was duplicated on the test drive and the mechanic informed me that this is a recall issue and to take my car to the dealer. Also, on february 21, 2020, the car battery that I purchased on july 31, 2018, died. This battery did not last 18 months (36 month warranty).

Filed Sep 23, 2019 · Steering · 105,000 miles · MI

Tl* the contact owns a 2015 kia soul. When the vehicle was stopped while the engine was running, the contact heard a squeaking noise coming from the steering column. The contact called seelye kia of battle creek (located at 791 w dickman rd, battle creek, mi 49037, 269‑441‑8800, but they were unable to diagnose the failure. The contact stated that the squeaking noise continued when the steering wheel was turned. The contact stated that the steering column recently made a popping sound. The contact took the vehicle to an independent mechanic where it was diagnosed that the steering column was faulty, but could not determine the cause. The vehicle was then taken to kia of jackson (located at 3500 page ave, jackson, mi 49203, 571‑764‑4500) where it was diagnosed that the steering gear that was attached to the rack and pinion needed to be replaced. The dealer stated that they would perform a goodwill repair per an unknown recall. The vehicle had been not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 105,000.

Filed Aug 31, 2017 · Steering · 34,000 miles · TX

I have 2015 kia soul. The kia has 34,000 something miles on it. I was driving it, and when I make left and right turns in the kia it makes a loud popping sound in the steering column. I was driving home today from work and when I made a left turn it was loud popping sound again. I'm very scared that it's going to cause me to have steering problems and I have wreck loosing control of steering. I heard the popping sound week ago from today and it wasn't that bad, but week has gone by the sound is more there then it was before when your driving and turning left or right in the kia soul.