On XXX, at 48,787 miles, the digital instrument cluster on my 2024 Kia Telluride EX – X line failed completely upon startup. The speedometer, tachometer, fuel, gauge, transmission, gear, position, indicators, turn signal indicators, and all warning lights became in operative. Simultaneously, the blind spot warning indicators in both exterior mirrors, cruise control, and audible parking – distant warning stopped functioning. The exterior lights, turn signals, and backup camera continued operating. The instrument clusters remained black, except for the odometer reading of 48,787 miles and the illumination adjustment graphic, which appeared when operating the brightness control. The odometer remain frozen despite additional driving. Multiple engine shut downs and restarts did not restore operation. The navigation system had also been generating erroneous wrong way warnings, occasionally positioning the vehicle in the opposing lanes on divided highways. These errors became more frequent following the instrument cluster failure. On XXX, Bridgewater Kia in [XXX] inspected the vehicle (invoice XXX). The technician performed a hard reset/capacitor discharge by disconnecting the battery. The system resume functioning and the odometer advanced from 48,787 to 48,789 during a 2 mile road test. Mileage driven during the malfunction, apparently was not recorded. The dealership did not identify the underlying cause. The service advisor acknowledge encountering similar failures in other 2024 Tellurides, although reportedly infrequently. I am concerned that the simultaneous lost of essential vehicle instrumentation and safety related warning systems could occur without warning. The dealership restored operation but did not identify or permanently correct the underlying defect. I request that the federal safety agency investigate this potential safety – related electronic failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2024 Kia Telluride: adaptive cruise control problems
7 of the 229 complaints about the 2024 Kia Telluride describe adaptive cruise control problems.
- owner complaints
- 7
- of this car's complaints
- 3%
- recalls
- 0
Adaptive cruise control problems by model year
What owners say
This car has a feature that will automatically detect the speed limit and sets the cruise control to an amount relative to it. If speed limit detected is 45, for example, it can automatically set the cruise setting to a configurable amount, say +5mph, and when detected, sets the limit to 50mph. Generally that works fine. However, near us is hwy 190 and is marked with road signs as a junction. Often times when we approach that junction the car "thinks" the speed limit has changed to 90mph and causes the cruise control setting to say, 95mph, causing immediate unexpected acceleration! This has now happened many times for me, at various intersections approaching hwy 190, in various directions.
On several occasions in city traffic the vehicle notified the drive to "check surround area for safety." This warning is normally associated with a potential for impending collision. In at least one case, the vehicle was stationary at stoplight. In one case, the vehicle was moving slowly (< 10 mph) and was either starting or stopping at a stoplight. The vehicle automatically braked with the same warning as above for no apparent danger visible to the driver. Additionally, while driving at highway speed, the vehicle's adaptive cruise control (ACC) was unable to identify that it was approaching vehicle until it was < 2 car lengths from that vehicle. The automated systems had no trouble identifying vehicles in adjacent lanes (as evidenced by the electronic display). The ACC appeared better able to identify cars in front if they changed into the vehicle's lane from an adjacent lane. In other words, the ACC could more easily track an identified vehicle changing lanes into this vehicle's lane from an adjacent lane rather than identifying a vehicle in the same lane that this vehicle was approaching.
The cluster display on the vehicle has went black. I am unable to see my speed, gas level, nor use cruise control. This is now the second time this has happened and Kia has no solutions for repair.
When active cruise control is active the forward collection activates when their are shades and sun breaks in the road. Also when cruise control is activated, the forward colition should slow down and or stop the vehicle whne it approuches a vehicle in front of it. Often when approuching a stoped car etc infront or foward of the telluride it does not break or slow down, it acts as if their are no obsticials in front of it. I have brought the vehicle to dealer when it had less than 3000 miles for this issue and will be bringing it back again on 1/28/2025 for this reacuring issue. Just today 1/17/25 it happened 7 times within a 5 mile travel.
The dashboard will turn black while driving. It will reset after disconnecting the battery, but it will do the same thing a few days later. Also, with cruise control, the car will suddenly slow down on the highway when no vehicles are in front of the car.
Intermittently, the forward collision system engages (including self-braking) inappropriately when car is moving and there are no objects that should engage system. Happens at lower cruise control speeds most often. I started noticing after an update was installed to my vehicle in late Aug 2024. I went to Jeff Wyler Fairfield Kia, 5815 Dixie Highway, Fairfield, OH 45014. They refused to fix issue for unknown reasons. Obviously, a car braking suddenly without warning when moving is a serious issue that can result in serious injury, death.
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2024 Kia Telluride adaptive cruise
Is adaptive cruise control problems a common problem on the 2024 Kia Telluride?
7 of 229 owner complaints about the 2024 Kia Telluride (3%) mention adaptive cruise control problems. The model year with the most reports is 2020.
Is there a recall or service bulletin for this on the 2024 Kia Telluride?
There are 0 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2024 Kia Telluride
Windshield crack 22Sunroof shattered 12Collision warning 10Check engine light 9Fuel gauge 9Screen failure 8Engine failure 7Key fob 5
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