I was driving home from work, taking a left turn, when my car jolted to a stop in the intersection. I was unable to move my car out of the intersection, because the wheel wasn't attached properly anymore. I called for a tow truck, and the vehicle was towed to a local auto shop. At the auto shop they discovered that a previously recalled part (lower control arm) had failed, which is what caused all of the damage. I was not aware of this recall. I called the mazda dealership where I purchased the vehicle to ask for advice. I was advised to have the vehicle repaired at my local auto shop, and then to send the invoice to mazda to be reimbursed for the recalled part/labor. I sent the invoice to mazda, and they said they couldn't provide reimbursement until the recall was closed, and in order to do this I needed to have everything checked off/recall closed by a mazda dealership. I took my vehicle back to the dealership where I purchased it from, they did the inspection, and closed the recall. Then I sent the invoice and the documents stating the recall had been closed, but mazda still denied my request saying that I needed to have had the repairs done at a mazda dealership. I am requesting to still be reimbursed for the lower control arm (at least the cost of the part), since I followed the advice I was given from both the mazda dealership and mazda.
2010 Mazda CX-7: ball joint or control arm failure
18 of the 155 complaints about the 2010 Mazda CX-7 describe ball joint or control arm failure.
- owner complaints
- 18
- of this car's complaints
- 12%
- typical mileage
- 70,000
- recalls
- 1
Ball joint or control arm failure by model year
What owners say
For 2 years a recall has been in effect for replacing ball joints on this model. After talking to the dealer on 2 different occasions , I have been told that they are waiting on the parts. On dec. 13 2017 I was told I would be contacted within 30 days by mazda for scheduling this work. But still no response.
A fix for this recall 9716h has still not been resolved. Corrosive ball joint.
Takata recall, I have contacted the mazda dealership in ridgeland ms over a year ago and have yet to get my car in for the airbag replacement and this is for the replace of the lower control arms, it has been over a year and the parts are still not available for replacement.
There has been a recall for the control arms for a while now and the dealer has no fix for them.. So im paying 367$ a month for a car that I cannont drive because it is not safe.
I have my mazda 2010 cx7 on 3-11-2017. When the dealer give me to me. The mazda have this. They star with the light on in air bag and other time. The other problem is when use the swith and put the light there change and I'm think there have problem electrical and in the rim. The mazda running but they have a couple problem. And unknown situation the only fixed is the lower control arm. Because when am going ovethere they told me the only recall have is that want. The lower control arm.
The federal safety agency recall # 16v‑593 manufacturer recall # 9716h I received the recall notice in august of 2016 that states the ball joint could loosen and I could crash they still do not have the parts or a remedy how long should I have to wait before this issue is fixed once I crash will it be fixed???
Mazda sent me a recall notice in august of 2016. The recall stated that water could possibly enter the front suspension lower arm ball joint during driving. As a result of the looseness, a rattle may occur at ball joint lower control arm. After extended operation in such a circumstance, it could separate and getting into a crash could become easier. This is a safety issue that needs addressed immediately, as I have been waiting over a year for this issue to be fixed.
Tl* the contact owns a 2010 mazda cx-7. The contact received notification of the federal safety agency campaign number: 16v593000 (suspension) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle's tie rod failed and needed to be replaced. The contact took the vehicle to the coastal cart care dealer who repaired the tie rod and informed the contact that parts were not available for the recall repair. The approximate failure mileage was 70,000. The manufacturer was made aware of the failure and informed the contact that the remedy was not available. Vin tool confirms remedy not yet available.
Front lower control arms. Recalled in september 2016. Still no parts fix, may 2017. Why are the parts still not available?
It has been 1 year since the recall was made. But the parts were never available. I went through winter in chicago feeling unsafe. I don't think they are replacing my lower control arm. They are postponing it to hope that I will forget about it.
Front suspension lower arm ball joint fitting saltwater intruding into ball joint causing corrision result in generating looseness of ball joint resulting in ball joint and lower control arm to separate causing loss of steering control and increse risk of a crash. Recall issued in august and yet no fix available yet. Why so long to repair?
Service bulletins that may apply
Related recalls
Suspension: front: control arm: lower ball joint
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain model year 2007-2012 Mazda CX-7 vehicles manufactured February 14, 2006, to May 9, 2012. In the affected vehicles, water may enter the front suspension ball joint fittings. If the water is contaminated with salt, such as from driving on snowy roads that have been treated, the ball joint may corrode and separate from the lower control arm, resulting in a loss of steering control.
- Risk
- A loss of steering control can increase the risk of a crash.
- Remedy
- Mazda will notify owners, and dealers will replace both front lower control arms, free of charge. As a priority, Mazda will first address all affected 2007-2008 vehicles as well as 2009-2011 vehicles currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia. West Virginia, Wisconsin, and the District of Columbia. The remaining vehicles will be addressed as parts are available. The recall began September 20, 2017. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 9716H.
Recall number 16V593000 · Recall details
Questions about the 2010 Mazda CX-7 ball joint
Is ball joint or control arm failure a common problem on the 2010 Mazda CX-7?
18 of 155 owner complaints about the 2010 Mazda CX-7 (12%) mention ball joint or control arm failure. The model year with the most reports is 2007.
Is there a recall or service bulletin for this on the 2010 Mazda CX-7?
There is 1 recall and 4 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2010 Mazda CX-7
Headlights 20Airbag light 7Check engine light 6Whining noise 5
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