2011 Mazda CX-7: ball joint or control arm failure

Filed Mar 3, 2021 · Airbags · 241,000 miles · TN

Third owner of vehicle. Got a notice from the federal safety agency and mazda due to registration of new to us vehicle on february 25, 2021. Set up appointment on february 26, 2021 with nelson mazda of cool springs for 10:15 a.m. On march 3, 2021. I informed the person that there were two recalls, but I only wanted the takata airbag recall done because I had already replaced the bad parts on the other recall with far superior aftermarket parts and therefore didn't need/want the other recall which was for defective ball joints. My wife dropped off the vehicle for the airbag recall. They informed us a little while later that we had to get both recalls done or they couldn't do either because they would get fined by mazda. I told the service manager that I already repaired the ball joint issue to my liking and that the bad parts were no longer on the vehicle. I would sign off on it. He said they couldn't do either. I asked him if was the refusing to do the airbag recall that has proven to be deadly and send my wife back on the road with a defective part instead of fixing it, he said yes. I contacted mazda customer care and spoke with a representative and kind of got the same response. I told her that the airbag recall and the ball joint recall are two different recalls not contingent on each other and rebuked her that my wife's life was worth less than a alleged fine that the dealer could get. I also told her that their refusal to do a recall on a known deadly defective part when the vehicle was there at the scheduled appointment time with parts in hand was illogical and put them in a liability legally now that they have refused to perform the mandated recall.

Filed Jun 25, 2020 · Airbags · OH

Took my car to get a alignment due to the shaking of the wheel when coming to a stop, when taking my car to be look at, I was advised that the control arm of my car was bad, in which I wasn't aware of. On may 1st I had the control arm replaced. Now I received letters an calls about the airbag recall. On june 15th took my car to jake sweeney mazda after receiving a call about the recall. While in the waiting room waiting for the airbag to be repaired, the service person [xxx] came back out and told me that I had another recall for the lower control arm of the car, in which I just had repaired on may 1st, unaware of the recall, which I found out on june 15th. After explaining to them what had happened, he told me that he needed to still fix what had already been done, with the updated parts. On june 16th, I submitted my reimbursement request on june 18th I received an e-mail back stating that all repairs done by third party would be my responsibility. I tried calling and speaking with an supervisor, who still advised me that it was my responsibility. So I explained to them that it is my responsibility to know when their parts are recalled without receiving letters are calls about it. I paid $855.80 to get the lower control arms repaired. I provided them with the copy of my bank account, along with the receipt copy of the third party vendor who fixed the repairs. I would like to be reimbursed for my $855.80. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Sep 13, 2019 · Steering, Wheels · 156,000 miles · NJ · crash

Drive side front tire came off while driving about 20 MPH. Ball joint separated. Car slide hit cub and tire on passenger side was hit and blew out. There is recall on ball joint. I did not get notice.

Filed Dec 17, 2018 · Suspension · 152,000 miles · MA

I received a recall notice for ball joints however no parts were available at the time to correct the problem. Waited over a year and the ball joint let go so I was unable to drive my mazda. I took it to the repair shop and had it fixed. 3 months later I received a notice from mazda that the parts were in. I called mazda 3 times asking for a reimbursement as I had to pay out of my own pocket for a recall that they were unable to fix. I have not received any calls back. I would like to be compensated for my out of pocket costs to repair the ball joints.

Filed Feb 23, 2018 · Suspension · 34,500 miles · NY

Severe clunking noise from front driver wheel when driving on most roads. Noise is believed to be related to the failing ball joint. Manufacturer has an open recall 9716h / the federal safety agency recall number 16v‑593. Despite the recall notice being issues on august 10, 2016 (18 months ago), the status is "recall incomplete, remedy not yet available" according to the dealer. The vehicle is not safe to drive and mazda has no timeframe for a fix.

Filed Oct 31, 2017 · Steering, Suspension · 130,000 miles · OH

Front suspension ball joint fitting. Water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint causing corrosion. As a result the ball joint loosens and a rattle may occur. Extended operation in this condition will deteriorate the ball joint and the lower control arm could separate. Significant loss of steering control may increase the chance of a fatal crash. At this time we are experiencing a small rattle in the front.

Filed Oct 24, 2017 · Suspension · OH

The federal safety agency recall number 16v‑593 manufacturer recall number 9716h summary water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint, causing corrosion, which can result in looseness of the ball joint in the fitting. As a result of the looseness, a rattle may occur at the lower control arm ball joint. After extended operation in this condition, in the worst case the ball joint and lower control arm may separate. Recall status recall incomplete. Remedy not yet available remedy dealers will replace the lower control arms. Safety risk descrpition the vehicle may experience significant loss of steering control, increasing the risk of a crash.

Filed Oct 23, 2017 · Suspension · OH

The federal safety agency recall number 16v‑593 summary water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint, causing corrosion, which can result in looseness of the ball joint in the fitting. As a result of the looseness, a rattle may occur at the lower control arm ball joint. After extended operation in this condition, in the worst case the ball joint and lower control arm may separate. Recall status recall incomplete. Remedy not yet available remedy dealers will replace the lower control arms. Safety risk descrpition the vehicle may experience significant loss of steering control, increasing the risk of a crash. Manufacturer recall number 9716h

Filed Sep 25, 2017 · Steering · NC

Waiting too long for remedy to recall on front suspension ball joint fitting that may effect steering.

Filed Sep 21, 2017 · Steering, Suspension · FL

Front suspension ball joint fitting: upon either receiving or learning of the safety recall notice last year, my wife and I contacted our local mazda dealer, ferman mazda of brandon 9809 e adamo drive tampa, fl 33619, last year. She was told that parts were not currently available for our vehicle and that they started repairs in the northeast, before winter arrived, and we would be contacted summer (2018). The summer has come and is on its way out and we still have not been contacted. My wife called our mazda dealership on monday 18 september 2018, she was told she needed to bring in the notice, assuming from mazda, regarding the recall notice. My question is: do one need the actual notice or can one use the federal safety agency recall notice to carry out the recall.

Filed Aug 28, 2017 · Steering · NV

Mazda never got back to me concerning the lower control arm recall. It's been over a year and can't get any answer. Called mazda at 702 784-1100 several times.don't remember when initially contacted.

Filed Aug 7, 2017 · Steering · PA

Manufacturer recall number: 9716h summary: water may enter the front suspension ball joint fitting. Driving on roadways during the winter months in areas that use roadway salts can lead to salt and water intrusion into the ball joint, causing corrosion, which can result in looseness of the ball joint in the fitting. As a result of the looseness, a rattle may occur at the lower control arm ball joint. After extended operation in this condition, in the worst case the ball joint and lower control arm may separate. Safety risk: the vehicle may experience significant loss of steering control, increasing the risk of a crash. Remedy: dealers will replace the lower control arms. As of date, I have not received any communication as to when the lower control arms will be replaced on my vehicle.