2002 Mercury Mountaineer visibility problems

Filed Feb 5, 2020 · Body, Visibility · PA

Tl* the contact owns a 2002 mercury mountaineer. The contact stated that the rear lift gate failed to latch securely on several occasions. The contact stated that the failure was intermittent. The contact stated on one occasion while driving the vehicle, the lift gate ajar warning light illuminated. The contact's son went to close the lift gate and glass shattered. The contact hired a glass repairmen to fix the window for $250.00. The dealer nor the manufacturer had been notified of the failure. Upon investigation, the contact associated the federal safety agency campaign number: 01i010000 (visibility) with the failure. The failure mileage was unknown.

Filed Jan 3, 2014 · Visibility · 160,000 miles · CT

My husband went out to wipe off the cars of snow this morning in our driveway, and went to open the back window of our 2002 mercury mountaineer to get something out. When he went to close the window, even before he actually closed it, the window exploded and shattered everywhere. No force or anything was used in closing the window, just a sudden explosion of glass.

Filed Oct 10, 2013 · Body, Visibility · 119,000 miles · OH

Hello and good day, when I 1st purchased my mountaineer (purchased used with approx 119,000 miles) I took it to get it washed. When I was getting it washed the rear hatch panel (the rectangular panel under the glass with the make and model name) cracked and broke apart. I tried to contact ford and mercury concerning this to explain what happened and how part of the car literally fell off. They informed me that they would not recall this but that I could take it to my local dealer and they could fix it for $750! I did research to find, literally, thousands of complaints about the same exact problem. People's rear hatch panels are falling off while driving all the time, I see it on the road alot. Since the panel fell off, the retaining metal piece that holds the reatch hatch clasp in place to the door, it rusting off. This is because the panel is broken off and water/ice has rusted the area, where usually water and ice could not reach it. This small problem is not causing multiple problems. I am concerned that more of my rear panel will fly off while driving and cause an accident I am concerned that my rear hatch panel will come open while driving (the clasp could rust off anytime) and cause an accident or it will fly open and stuff will fly out of my car and then cause an accident I am concerned that my panel will open while parked and my car /possessions will be stolen I am concerned that the door clasp will cause my car alarm (factory) to go off and run my batter down and/or short out my electrical system. Below is a link to one forum with over #450 people complaining about the same problem http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/1223-ford-cracked-tailgate-class-action-lawsuit thank you for your time.

Filed Oct 6, 2012 · Body, Visibility · 100,000 miles · NC · 1 injury

My mother was at her parents' house and opened the rear glass portion of the lift gate. Upon doing so, one of the lift gate cylinders detached from the glass. She went inside to get her father to come outside and see if he could fix the issue. When he attempted to lift the glass, it shattered instantly leaving cuts all over his body. I called ford about this issue and was told that there was nothing that they could do about this because the recall that addresses this issue had already been performed on the vehicle (the federal safety agency campaign id number: 01i010000).

Filed Oct 11, 2011 · Body, Visibility · NJ

Rear liftgate glass shattered on 2002 mercury mountaineer. Hinge came off and the entire glass window exploded filling entire vehicle with flying glass.

Filed Mar 28, 2011 · Visibility · 150,596 miles · FL · 2 injuries

Tl* the contact owns a 2002 mercury mountaineer. The vehicle was parked when the contact opened the rear liftgate window and the hinge fractured from the vehicle. The window fell onto the contact and another individual resulting in two injuries. The vehicle was not taken to have the failure diagnosed nor repaired. The failure and current mileage was 150,596.

Filed Nov 5, 2010 · Visibility · 127,462 miles · NC

Tl*the contact owns a 2002 mercury mountaineer. The contact stated that while opening the hatch on the rear of the vehicle, it fractured and the glass fell out. The vehicle was inspected by a dealer that informed her that her VIN was not included in recall 01i010000 (visibility: glass, side/rear). The vehicle had not been repaired. The failure and current mileages were 127,462.

Filed Oct 3, 2010 · Visibility · 115,000 miles · OH

2002 jeep grand cherokee heater blend door failure no defroster heat complete system failure of blend doors broken had to repair myself because of extremely high cost for dealer repairs. This is a failure that will happen do to poor design of plastic parts and will happen to all vehicles of this year and type because of failure of plastic limit pin breakage poor design because.

Filed Jun 2, 2010 · Steering, Transmission · 132,000 miles · OK

I had driven my 2002 mountaineer to work, I gently pulled back on the gear shift, to put it into park, and it broke off in my hand. I had to leave it in drive and also had to leave my keys in the car. I didn't really worry about it being stolen because it won't go anywhere. I feel that ford should have put a recall on this model of mountaineer, do to so many problems. Transmissions, auto windows, gear shifts, wheel welds, and now a fire may start in the car even if it's not running. Really, I guess we will have to wait till one of them blows up, killing someone, before ford will listen.

Filed Mar 22, 2010 · Visibility · 80,000 miles · VA

Tl*the contact owns a 2002 mercury mountaineer. While the vehicle was parked the contact attempted to close the windshield on the rear lift gate and it shattered. The dealer was notified and informed the contact that the federal safety agency recall # 01i010000, visibility glass, side/rear had already been serviced on the vehicle. Prior to the recent failure the contact had the rear windshield repaired on 4 different occasions. The dealer stated that the three years ago the windshield recall repair was satisfied. The most recent repair was made in april of 2007. The approximate current and failure mileages were 80,000.