Odometer Fraud. The contact purchased a 2021 Peterbilt 389. The contact stated that while attempting to restart the vehicle after running out of diesel, it was discovered that there was a mileage discrepancy. The contact stated that while restarting the vehicle, the fuel filters needed to be refilled with diesel. The contact stated that whenever a trailer was serviced, the date and mileage were written on the filters. The contact stated that the mileage was significantly higher as written on the filter than what was written on the sales contract and shown on the odometer. The vehicle was a dealer sale. At the time of purchase, the mileage was 411,000, and while refilling the fuel filters, the mileage was 671,000.
The worst 2021 Peterbilt 389 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Electrical1
Problems by type
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- Electrical1
Recalls 6
Electrical system: software
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain 2021-2025 Peterbilt and Kenworth vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Please see the recall report for a complete list of models. Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioning.
- Risk
- Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may not function properly or at all, increasing the risk of a crash.
- Remedy
- Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed February 3, 2025. Owners may contact Kenworth's customer service at 1‑425‑828‑5888 and Peterbilt's customer service at 1‑940‑591‑4220. PACCAR's numbers for this recall are 24KWL and 24PBL.
Recall number 24V915000 · Recall details
Power train: automatic transmission: lever and linkage: column shift
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain 2021-2024 Peterbilt 365, 367, 389, 535, 536, 537, 548, 567, 579, and 2021-2025 Kenworth T180, T280, T380, T480, T680, T880 and W990 trucks. The right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communication.
- Risk
- A loss of communication between the gear shifter and the transmission may result in the vehicle becoming disabled after coming to a stop, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the gear shifter assembly as necessary, free of charge. Owner letters were mailed December 15, 2025, then phased after that. Owners may contact Kenworth customer service at 1‑425‑828‑5888 or Peterbilt customer service at 1‑940‑591‑4220. PACCAR's numbers for this recall are 24PBE and 24KWE.
Recall number 24V190000 · Recall details
Electrical system: software
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain 2019-2022 Kenworth T880, W990, Peterbilt 567, 579, 389, and 2022 Peterbilt 536, 537 wrecker and auto hauler vehicles. The work brake (winch brake) may unintentionally disengage the service brakes during winching operations, causing the vehicle to roll.
- Risk
- Unintended vehicle movement can increase the risk of a crash or injury.
- Remedy
- Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on January 3, 2022. Owners may contact PACCAR customer service at 1‑425‑828‑5888 (Kenworth); or 1‑940‑591‑4220 (Peterbilt). PACCAR's numbers for this recall are 21KWG and 21PBM.
Recall number 21V906000 · Recall details
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings
- What is wrong
- PACCAR, Inc. (PACCAR) is recalling certain 2021-2022 Peterbilt 367, 389, 567, and 579 vehicles. The cross member mounted Hill Start Assist valve assembly may have insufficient clearance to the rear axle, causing damage to the rear brake hose and loss of the rear brake signal.
- Risk
- If loss of the rear brake signal occurs, the vehicle could experience reduced rear braking capability or loss of brakes to the rear axle(s), increasing the risk of a crash.
- Remedy
- Dealers will inspect for clearance and re-work the assembly to conform with an updated design, free of charge. Interim owner notification letters were mailed on September 24, 2021. Owner notification letters were mailed on March 11, 2022. Owners may contact PACCAR's customer service at 1‑940‑591‑4220 (Peterbilt). PACCAR's number for this recall is 21PBJ.
Recall number 21V648000 · Recall details
Engine
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain 2021-2022 Kenworth T680, T880, W990, T800, W900 and Peterbilt 579, 567, 389, 367 vehicles equipped with a Cummins X15 engine. The capscrews that attach the flywheel to the crankshaft may have been improperly torqued, allowing the flywheel to detach.
- Risk
- A detached flywheel can cause loss of drive power, increasing the risk of a crash. Additionally, driveline pieces may be ejected from the engine compartment, increasing the risk of injury.
- Remedy
- PACCAR will notify owners, and dealers will properly torque the capscrews and the engine will also be inspected for damage and, if necessary, repaired, free of charge. The recall began on March 29, 2021. Owners may contact PACCAR customer service at 1‑425‑828‑5888 (Kenworth) or 1‑940‑591‑4220 (Peterbilt). PACCAR's numbers for this recall are 21KWA and 21PBB.
Recall number 21V080000 · Recall details
Power train: axle assembly
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain 2020-2021 Peterbilt 348, 365, 367, 389, 520, 567 and Kenworth T800, T880, W900, W990 vehicles equipped with Watson and Chalin steerable lift axle suspension systems (model SL2065). The axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts.
- Risk
- The short screws can cause the hardware to separate from the suspension system and become road hazards, increasing the risk of a crash and/or injury.
- Remedy
- PACCAR will notify owners, and dealers will inspect suspect chassis and replace the pivot bolts, as necessary, free of charge. The recall began September 29, 2020. Owners may contact Kenworth customer service at 1‑425‑828‑5888 and Peterbilt customer service at 1‑940‑591‑4220. PACCAR's numbers for this recall is 20PBE and 20KWC.
Recall number 20V506000 · Recall details
Technical service bulletins for the 2021 Peterbilt 389 75
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- "KW & PB 14 fuel injector part numbers (seven for MX-11 and seven for MX-13 engines) have been added to...
- 7/700 Service Agreement
- Certain chassis equipped with an engine model year 2019
- This optional software update is expected to be available after 10/30/2026 for chassis equipped with EMY...
- "Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes
- An exhaust manifold slip joint seal kit is now available for EPA 2017-2024 PACCAR MX-13 engines.
- The procedure has been updated to include additional steps for verifying the software level on the vehicle...
- The verbiage in the Introduction section has been updated.
- 235 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable...
- This optional software update is now available for chassis equipped with EMY 2021B-2023 PACCAR MX-11 and...
What 2021 Peterbilt 389 owners say
Most recent owner complaints, unedited.
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Questions about the 2021 Peterbilt 389
Is the 2021 Peterbilt 389 reliable?
Owners have filed 1 complaint about the 2021 Peterbilt 389, fewer than a typical 389 model year.
What is the most common problem with the 2021 Peterbilt 389?
Electrical system, with 1 complaint.
How many recalls does the 2021 Peterbilt 389 have?
6 recalls, covering electrical system, power train and service brakes, hydraulic.
Was there a recall on the 2021 Peterbilt 389 electrical?
Yes, 2 recalls: 24V915000, 21V906000. Check your VIN to see if your car still needs the free repair.
VIN decoder
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