Fuel pump went out going down interstate at 70 miles per hour. No previous signs of faulty pump. Lost all power and functionality of the truck to steer. This truck has a 12/2012 cumin's motor. In shop now for repairs.
The worst 2014 Peterbilt 389 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Fuel system1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Fuel system1
Recalls 7
Electronic stability control (ESC)
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain 2008-2019 Peterbilt 330, 335, 337, 340, 348, 365, 367, 384, 386, 387, 388, 389, 567, 579 and 587 vehicles and 2008-2020 Kenworth T170, T270, T370, T660, T680, T800, T880, and W900 vehicles equipped with NAMUX Software. In the event that the Anti-lock Brake System (ABS) loses battery and/or ignition power to the controller, the dash warning light for the ABS may not illuminate to warn the driver of the loss of ABS. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems," and 136, "Electronic Stability Control System on Heavy Vehicles."
- Risk
- If the driver unknowingly operates the vehicle without the ABS functioning, there would be an increased risk of a crash.
- Remedy
- PACCAR will notify owners, and dealers will update the NAMUX software within the cab control module, free of charge. PACCAR issued owners an interim notification on June 4, 2020. The recall began May 26, 2020. Owners may contact Kenworth customer service at 1‑425‑828‑5888 or Peterbilt customer service at 1‑940‑591‑4220. PACCAR's number for this recall is 20pbc AND 20KWB.
Recall number 20V199000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain model year 2012-2016 Peterbilt 365, 367, 384, 386, 388, 389, 567, 579, and 587 trucks manufactured January 13, 2011, to April 20, 2015. The affected trucks, equipped with extended-body Leece Neville alternators, have alternator charge cables that may chafe against a formed metal freon discharge line.
- Risk
- If the alternator cable rubs through its insulation, an electrical short may occur, increasing the risk of a fire.
- Remedy
- Peterbilt will notify owners, and dealers will reroute the alternator charge cable away from the metal freon line and install a plastic insulator on the cable end, free of charge. The recall began on September 23, 2015. Owners may contact Peterbilt customer service at 1‑940‑591‑4000. Peterbilt's number for this recall is 715-K.
Recall number 15V456000 · Recall details
Electrical system: alternator/generator/regulator
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain model year 2014-2016 Kenworth T660, T680, T880 trucks manufactured February 18, 2013, to April 10, 2015, and 2011-2016 Peterbilt 386, 389, 567, 579, and 587 trucks manufactured December 13, 2010, to April 20, 2015. The affected trucks, equipped with PACCAR MX-13 engines and Delco-Remy 40SI alternators, have alternator charge cables that may chafe against a formed metal freon discharge line.
- Risk
- If the alternator cable rubs through its insulation, an electrical short may occur, increasing the risk of a fire.
- Remedy
- PACCAR will notify owners, and dealers will reroute the alternator charge cable away from the metal freon line, free of charge. PACCAR issued an interim notification to owners on July 10, 2015. The recall began on September 16, 2015. Owners may contact Kenworth customer service at 1‑425‑828‑5000 or Peterbilt customer service at 1‑940‑591‑4000. PACCAR's numbers for this recall are 15KWE and 515-F.
Recall number 15V270000 · Recall details
Equipment: other: labels
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain model year 2006-2016 Peterbilt 587, 579, 567, 389, 388, 387, 385, 382, 379, 378, 367, 365 and 357 trucks manufactured July 25, 2005, to February 26, 2016. The affected vehicles may be equipped with Tire and Rim Certification Labels that list a tire pressure below the actual correct amount. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 120, "Tire selection and rims and motor home/recreation vehicle trailer load carrying capacity information for motor vehicles with a GVWR of more than 4,536 kilograms (10,000 pounds)."
- Risk
- If the tires are underinflated due to the incorrect inflation pressure listed on the label, the truck may not be able to carry the maximum gross vehicle weight rating (GVWR) load listed without experiencing tire failure which would increase the risk of a crash.
- Remedy
- Peterbilt will notify owners and mail them a corrected Tire and Rim certification label, free of charge. The recall began on June 19, 2015. Owners may contact Peterbilt customer service at 1‑940‑591‑4000. PACCAR's number for this recall is 215-D.
Recall number 15V132000 · Recall details
Steering: linkages: tie rod assembly
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain model year 2009-2015 Peterbilt 320, 365, 367, 388, and 389 trucks manufactured July 21, 2008, to February 28, 2014. The front axle tie rod end clamp bolts may be improperly torqued.
- Risk
- Undertorqued tie rod end clamp bolts are susceptible to corrosion, which may cause loose bolts to separate resulting in a loss of vehicle control and an increased risk of a crash.
- Remedy
- PACCAR will notify owners, and dealers will replace the front axle tie rod assembly on any vehicle where the factory installed assembly has not been previously replaced, free of charge. Owners were mailed interim notices on May 11, 2015. The recall began on April 4, 2016. Owners may contact Peterbilt customer service at 1‑940‑591‑4220. PACCAR's number for this recall is 215-C.
Recall number 15V108000 · Recall details
Seat belts
- What is wrong
- PACCAR Incorporated (PACCAR) is recalling certain model year 2014 Kenworth T660, T680, T700,T800, T880, W900, T440, T470, T370, T270, T170, C500, and C550 chassis manufactured between August 7, 2013, and October 31, 2013, and Peterbilt 320, 325, 330, 337, 348, 365, 367, 382, 384, 386, 388, 389, and 587 chassis manufactured between August 7, 2013, and November 3, 2013, and equipped with IMMI-brand L9 seat belt buckles. When the button is pressed to release the seat belt, the latch plate can become partially engaged with the buckle, making the seat belt difficult to unlatch. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 209, "Seat Belt Assemblies."
- Risk
- If the latch plate remains partially engaged after the button is pressed, egress from the vehicle could be hindered which would increase the risk of injury in the event of an emergency.
- Remedy
- PACCAR will notify owners, and dealers will inspect and replace the seat belt buckles, as necessary, free of charge. The recall began on March 31, 2014. Owners may contact PACCAR at 1‑425‑468‑7400. Kenworth's number for this campaign is 14KWC. Peterbilt's number for this campaign is 114-B.
Recall number 14V013000 · Recall details
Electrical system: ignition: switch
- What is wrong
- PACCAR is recalling certain model year 2014 Kenworth T170, T270, T370, T470, T660, T680, T800, T880, and W900 trucks manufactured May 6, 2013, through May 17, 2013; and model year 2014 Peterbilt 330, 337, 348, 365, 367, 382, 384, 386, 388, 389, 389K, 567, 579 and 587 trucks manufactured May 1, 2013 through May 17, 2013. An internal defect in the ignition switch causes the starter to engage when a key is partially inserted, before the key is turned.
- Risk
- Unintended engine startup could cause injury to a person working in the engine compartment. Vehicles with standard transmissions may experience unexpected movement, which may result in personal injury or a crash.
- Remedy
- PACCAR will notify owners, and dealers will replace affected ignition switches, free of charge. The recall began on June 14, 2013. Owners may contact Kenworth at 1‑425‑828‑5000 or Peterbilt at 1‑940‑591‑4000. Kenworth's recall campaign number is 13KWF. Peterbilt's recall campaign number is 0513-E.
Recall number 13V222000 · Recall details
Technical service bulletins for the 2014 Peterbilt 389 31
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- "Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes
- Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting...
- Fix-As-Fail The window switch fails prematurely due to excessive amperage flowing through the window...
- Certain model 389 chassis are experiencing freezing of the A/C evaporator or frosting of the compressor...
- 34-093
- The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
- An engine software update is required to resolve OBD system readiness, DEF doser diagnostics, and otherOBD...
- Information Only – Windshield washer pumps have a high No Trouble Found rate
- Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579,...
- Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (“SOC”) exhaust and...
What 2014 Peterbilt 389 owners say
Most recent owner complaints, unedited.
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Questions about the 2014 Peterbilt 389
Is the 2014 Peterbilt 389 reliable?
Owners have filed 1 complaint about the 2014 Peterbilt 389, fewer than a typical 389 model year.
What is the most common problem with the 2014 Peterbilt 389?
Fuel and propulsion system, with 1 complaint.
How many recalls does the 2014 Peterbilt 389 have?
7 recalls, covering electronic stability control (esc), electrical system and equipment.
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