I'm still seeing a "Camera is temporarily unavailable" when reversing or driving forward using the 360 camera. I have downloaded the supposed fix of version "3.6.4" but it did absolutely nothing to alleviate this issue. Please make Polestar fix this issue, it's getting ridiculous how they keep failing to fix this.
2022 Polestar 2 driver assistance complaints
Page 4 of 8: complaints 71 to 100 of 217, newest first, as owners wrote them.
There was an earlier recall for the reverse camera failing while vehicle is put in reverse, which was fixed by a recent software update. While the frequency of the issue is reduced after update, it is still occurring randomly when car is reversing out of garage, instead of rear camera view, vehicle screen displays "Camera Temporarily Unavailable" message.
I am on car software version 3.6.4 which is above the recall notice. The notice says if you are on this software no recall is needed, but my rear backup camera still fail to come on all the time....
The rear view reverse gear camera does not work consistently. A “camera unavailable “ message appears on the screen creating the need to stop reversing. This problem continues even after the software update to 3.6.4, which was supposed to fix the issue.
Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.
Reverse camera does not always come on or lag when shifting to reverse. The car still has not received the update from polestar that was supposed to have fixed the issue
Since release, the Polestar two has had subpar backup camera experiences. It glitches, stops working, is slow to come up. Polestar has issued 2 safety recalls about it and neither one has given me a fully working backup camera. I have the model year 2022 Polestar 2, which I got in September of 2022 and this has been an ongoing issue. The software recall released in June of 2025 did not fix anything for me. It might be slightly better, meaning my camera now works 60 to 70% of the time. This is a problem with this car as the rear visibility is awful.
Rear camera does not engage reliably in the first 10 minutes of operation of the car. Frequently glitches and displays “Camera Temporarily Unavailable.” This has not been remedied by either of the two previous recalls and software version 3.6.4 is currently installed on my vehicle. The update does not seem to have made a substantial difference in the frequency of the intermittent camera problem.
On [XXX], the infotainment head unit (IHU) crashed and rebooted during driving. As a result of the IHU crashing, the rear and surrounding camera visualizations were unavailable for several minutes, limiting my view. The vehicle was on software version 3.6.4, the latest available version. As a result, the vehicle may have a non-compliance with the requirements of both the Federal Motor Vehicle Safety Standards (FMVSS) 111 in the US and the Canadian Motor Vehicle Safety Standards (CMVSS) 111 in Canada. This vehicle is available for inspection upon request and has a service request booked in the coming weeks for an unrelated issue. The vehicle has not been inspected by anyone in regards to this issue. No warnings, messages, or other symptoms were present prior to failure. This is the second time this has occurred, with the first time being months ago on a prior software version. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The backup camera constantly fails and malfunctions. When I put the car into reverse gear, the screen that's supposed to show the backup camera footage just displays "Camera is temporarily unavailable" on a black screen (see pictures I uploaded). It is not a one-time occurrence and happens repeatedly, especially when just starting the car. I looked online and many polestar 2 users have the same issue with the backup camera even after installing the latest software (which I did as well and did nothing to fix the backup camera issue). It is likely an infotainment system issue with the processor being too slow which seriously needs to be fixed. Yes, the car is available for inspection upon request. It clearly puts my safety and others at risk since I don't have backup camera visibility when backing up. This is especially dangerous when I try to back out in parking lots with pedestrians walking because I cannot see them without the backup camera. No, the vehicle has not been inspected There were no warning lights, just the black screen showing "Camera is temporarily unavailable"
I received the latest software update 3.6.4 but I still have the issue with the backup camera becoming unavailable and not showing behind the car. It is not as frequent, but it is still occurring.
Rear camera unavailable error when putting car in reverse. I installed the new software from the recall 3.6.4 but still continue to have this issue.
For reference, I have the 3.6.4 software update. The backup camera and 360 camera frequently flicker, so visibility is poor and limited. In addition, there are instances where it still says "Camera is temporarily unavailable" leading to complete failure of the backup camera. The most common time for these errors to occur is after accessing the car after it has been locked for a (longer) period of time. There are no other warnings or errors on the infotainment that indicate this issue other than the flickering and unavailable message.
The rear view backup camera fails to display often. It happens intermittently, and probably is related to the buggy car software. It needs to be fixed. The system reports “camera is temporarily unavailable” while reversing.
Rear view camera does not work. Even after the “safety recall” update it is actually worse. Side view cameras never open up when they fold in after parking snd rentry to drive
My vehicle is currently on software version 3.6.4. I recieved a recall notice for the "camera is temporarily unavailable" on my vehicle the federal safety agency Recall 25V‑280. The car still has the same error, and ~30% of the time, the rear view camera is not functional. There were no incidents or injuries reported, but the car has very minimal rear visiblity, and I live in a highly populated community, and it poses a risk since I have VERY minimal visibility while backing out of my garage. I'm including a photo of this, I have also notified Polestar (Steve Degrazio) head of quality at polestar NA
The review camera when placing the car in reverse intermittently does not work, even after the latest recall was completed.
Rear camera displays unavailable when reversing intermittently despite software revision attempts to remedy.
When put in reverse the camera says not available even after the latest update. It impairs visibility when baking up
Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances. Maybe unrelated, sometimes I get random camera views pop up into my tablet when I’m driving normally down the road. Super weird
the rear camera is constantly unavailable. the latest software update (which was a recall) has made the reversing camera insurmountably worse. and when the “camera unavailable” glitch comes up, neither the collision avoidance or parking sensors work either. it’s time for Polestar to stop being cheap and offer processor upgrades to the older cars, which they provide to the newer cars that don’t have the problem anymore.
Backup camera continues to have problems and will not display any image. Screen will display “camera temporarily unavailable”. There was a recall for this already and OTA update 3.6.4 was supposed to be the fix. The problem remains after that update was successfully installed and refreshed. It is the same issue as happened previously. Backup camera view will stutter and freeze and then go out completely and display the camera unavailable text.
My car received the update Polestar said they would push out (3.6.4 is what I’m currently running) and I’m still having issues with the rear camera not working, and to be honest it’s like it’s actually gotten worse. I’m also having issues with other parts of the software of my car that I wasn’t before that’s requiring me to reboot the infotainment system more than I was before. It’s almost like the car doesn’t have enough processing power for the system to work effectively now. I called Polestar and they said I could book a service appointment and take it in which would be fine if the nearest service center wasn’t two and a half to three hours away from where I live (I live in Oklahoma City and the closest place I can take it to is to the Volvo dealership in Grapevine outside of Dallas as the Volvo dealership in Oklahoma City refuses to service it or even look at it even though both Volvo and Polestar use the same program VIDA for anything with their vehicles). They offered to come get my car and tow it down to Grapevine free of charge, but refused to give me a loaner vehicle while they had my vehicle, and that isn’t something I can do (as I drive at least 50 miles everyday to get to and for work). It’s very disappointing that a company that is part of another company that prides itself on safety and invented the seatbelt cannot get anything software related to work correctly.
Reverse camera does not or intermittently displays video and is unreliable. This makes reversing unsafe, since obstacles like people can not be seen. This problem is known and widepread among owners of this car. This component has be recalled as a software update, however that has been unaffective.
Even on latest software update rear view camera is unreliable. Flickers and says “Camera is unavailable”
After applying manufacturer’s recall fix for “rear camera temporarily unavailable,” rear backup camera continues to be inoperative at times. Update 3.6.4 was applied by the dealer. This is most recent upgrade that was to correct this problem. Error has occurred several times but intermittent since update.
Despite getting the new software update intended to resolve the prior recall, my car will still consistently fail to show the rear camera view while backing up. Unfortunately Polestar did not resolve this issue with the 3.6.4 software update.
Following software update noted in recall information, backup camera still fails to display when vehicle is put into reverse regularly. Vehicle displays "camera not available" or displays 360 camera view rather than rear more often than not when starting reverse from park.
Occasionally receive “Camera Not Available” screen when entering Reverse. Also occasional lag/stutter with backup camera. This is after addressing multiple recalls for this issue.
Rear view camera flickers and cuts out when in reverse.
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