Rear backup camera is unreliable, even after the latest software update. It does not always turn on when going into reverse, instead displaying a "camera unavailable" message.
2022 Polestar 2 driver assistance complaints
Page 6 of 8: complaints 131 to 160 of 217, newest first, as owners wrote them.
A recent update was meant to correct a recall regarding an unavailable backup camera. I received the update, 3.6.4 but I still get camera not available issues frequently.
After the recent update to 3.6.4 my backup camera has failed about 20% of the time. This did not happen as often on the previous version of 3.4.4
My car has exhibited the "camera not available " for the rear camera infrequently, and despite this being addressed in a recall in the 3.6.3 software update, I still received a "camera not available " message today in normal operating conditions, on software 3.6.4. This issue seems to stem from the computer hardware used in earlier models of the Polestar 2, which presents a safety issue. Polestar should be required to replace this compute unit with the one used in more recent cars, where they clearly addressed this issue and are trying to brush this under the rug for early customers. Considering this is a mandatory requirement on all cars in the US produced since 2018, the decision to cheap out and use a cheap processing unit is inexcusable. This system should have been designed to have its own dedicated sub-system, just like the low latency system required for core car functions.
Despite completing the 3.6.4 version OTA update for the most recent recall, the vehicle still sometimes unable to turn on the rear camera when I shift to reverse. It shows the message "camera not available". That software update does not fix the issue and Polestar needs more attention to this issue because it's a safety concern.
When reversing the car, the rear view camera will malfunction and there will be a message that says "camera not available." This does not happen every time but it does happen once in a few times, which makes backing up dangerous. Polestar has put out an OTA update to fix this but it still occurs for me. The problem hasn't been seen by a dealer, the police, or insurance, etc. No warning lights or any indications that there is anything wrong.
Backup camera not working. Says not available when backing up.
The camera not unavailable error message continues to come up when the vehicle is in reverse, despite the update to 3.6.4. That update has not fixed the issue in any way even though Polestar claims that was the fix. This is still a dangerous issue
Camera error resulting in no rear camera feed when going in reverse.
Backup camera not functioning when reversing. Error instead of imaging on screen
Rear view camera is still broke with the newest firmware. Please hold the accountable
Reverse camera consistent either “Not Available” or image freezes.
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
I received a letter from Polestar claiming that software version 3.3.16 would resolve the "Camera is temporarily unavailable" while reversing. This issue has been recurring in my car for over a year.
Polestar release version 3.6.4 update that when applied did not inform us that the one pedal drive was set. The vehicle prior to the update was set to 2 pedal meaning when the gas pedal was let go it would coast and slowly come to a stop. The one pedal immediately was enabled which is a safety as I was not aware and the software did not mention it being activated. It nearly caused me to have a safety issue driving home. The backup camera which has been recalled and polestar sent a notice to update the vehicle is still having failures. Polestar has been creating safety hazards with these software pushes without fully testing it.
Randomly the rear camera is unavailable, a software fix was supposed to solve this issue and was applied to my vehicle and it's still having the same error.
Even after software update 3.6.4 to fix recall for rear view camera, it is not working properly. This has happened multiple times since the update and many times since receiving this car in 2022.
Intent of the recent recall was to make the rear view camera reliable, but it has not improved and often (30-40 percent of the time) shows "Camera Is Unavailable".
When I put the car in reverse I received a warning “Camera Temporarily Unavailable.” The backup camera did not work. This has happened multiple times since the software was updated to version 3.6.4 and as recently as this morning.
The vehicles backup camera still does not consistently work despite receiving an over the air software update to remedy the initial recall of the backup camera not working all the time.
The rear view camera consistently fails and gives a camera unavailable error. This is even after the most recent update from Polestar. This can create a very dangerous environment when backing up out of driveways, parking spots, etc.
When vehicle is put into reverse after latest recall update. Periodically it states rear camera is unavailable
I just got the 3.6.4 update a couple weeks before receiving the recall letter from Polestar. To my surprise, the car is presenting the “Camera unavailable” way more often after the “fix”. Getting in my car and backing up, I get this error about 3 out of 5 drives, which is super dangerous. I have a toddler at home and feel I’m entitled to have a working backup camera as a safety device. Reddit has plenty of evidence that Polestar did nothing to fix the issue with this update: [XXX] Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I recently received the new update (version 3.6.4) for our Polestar 2 that was supposed to fix the issue (recall 25V‑280) of the rear view camera not working. It did not fix the issue in the safety recall. Since the update the rear view camera works even less often than it did before. I either get a black screen that says the camera is temporarily unavailable, or it displays the 360 view. It happens every day more often than not.
I got the letter for polestar 2 back up camera recall, however my care was updated to 3.6.4 OTA before the letter came and I'm still getting the camera is unavailable warning when I put the car in reverse
Recall 25V‑280 which involved a software update to resolve the camera issue did NOT resolve the issue in my car. When first put in reverse, I continue to frequently get blinking camera feed, delayed feed, and the message “camera is temporarily unavailable.” The software update P3.6.3 was meant to fix this to comply with the recall. This update did not provide any improvement and the safety issues continues.
Polestar has stated that software 3.6.3 and above address the rearview camera open recall issue, Manufacturer Recall Number RP1056, the federal safety agency Recall Number 25V280, however I installed 3.6.4 last week and I continue to have instances of reoccurence of the issue related to this recall campaign, "Camera Temporarily Unavailable" when entering reverse.
My car is on the latest update (3.6.4) and the rear back-up camera and related reversing safety systems still malfunction. The camera feed is choppy and stutters which is disorienting. Additionally, the camera will suddenly go from functional to a blank screen while relying on it to reverse. I believe this is due to Polestar's outdated processor included in the infotainment module. They've sent many software updates and none have worked. This puts pedestrians, other drivers and myself at risk when I am reversing. All components are said to be working properly by Polestar when they clearly don't. It's been this way since I purchased the vehicle in 2022.
When backing up the camera becomes unavailable. This is after a software update (v3.6.4) that was suppose to resolve the issue.
Backup camera often displays message "Camera Temporarily Unavailable". This has been an ongoing problem, and I have the most updated software 3.6.4. I received a recall notice (25V‑280) that outlines this problem, but it states that my car is ineligible because I have the latest software. In fact, the problem is WORSE with the latest software. This issue happens virtually every time I put the car into reverse. On prior software versions, the problem existed but was not as pronounced.
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