The backup camera rarely loads after getting in the car making it difficult to safely back the car up with the limited rear window visibility.
2022 Polestar 2 driver assistance complaints
Page 8 of 8: complaints 191 to 217 of 217, newest first, as owners wrote them.
Upon having just entered the vehicle and putting it into reverse, the reverse camera fails to function, with a Polestar-provided dialogue, “Camera is Temporarily Unavailable”, in the main display.
My report is in regard to campaign number 24V477000, Rearview Camera May Not Display. Though the manufacturer purports to have corrected the problem through an Over-The-Air update, that has not been my experience. After I received the purported fix in mid-2024, the only noticeable difference has been that a message stating "Camera temporarily unavailable" replaces what was before a black display. I reported that I still experience this problem to the dealer, who in early 2025 manually updated my vehicle software to 3.3.16, but I still experiencing persistent daily issues with my rearview camera. The problem occurs most frequently immediately after startup. Based on the software changes from the recall that limits certain vehicle functionality during reversing (i.e., disabling map information in the gauge cluster) it is my firm belief that the vehicle lacks sufficient computing hardware to process the camera feed. I do not believe the vehicle is safe nor does it meet the requirements of FMVSS 1111. This problem has been present since I took delivery in January 2023. My understanding speaking with the dealer is that later-produced vehicles with upgraded computing hardware do not suffer from this issue. Therefore, I believe the manufacturer instituted the recall knowing that software alone would not be sufficient. In doing so, it is my opinion that the manufacturer has misled consumers about the safety and effectiveness of the recall.
Backup camera still not working despite recall last year with a software update solution. Currently on software 3.4.4 and still having "camera is temporarily available" or flickering almost every time I try to reverse.
Backup camera would randomly stop working while the vehicle is backing up
When vehicle is shifted to reverse gear, the parking camera will not display and instead an screen showing "Camera is temporarily unavailable". Once in this screen the rear camera does not reset itself. Operator need to use one hand to toggle the camera view off and on again on the center screen display to re-gain visibility to the rear, which may pose a safety risk as it distract the operator during an reverse event and also limits rear visibility.
Reverse camera failed completely probably as a result of OTA software update 3.1.9
The backup camera has frequent delays in activating -- approximately 5 seconds and regularly shows an error message with a black screen stating that the "camera is temporarily unavailable." I'm providing documentation from a November 22nd incident, but it happens more frequently.
I know there is a recall affecting the backup camera, and supposedly my car is not affected. But I have had this problem regularly since I have owned the car. Randomly, when I put the car in reverse, I get the message “Camera Temporarily Unavailable”, even though my VIN is not included in the recall. Please expand the recall and make Polestar come up with a fix. This is dangerous.
When putting the car in reverse, camera does not display video feed and shows the message "camera temporarily unavailable". This happened twice in a row when trying to parallel park. Later in the day the issue appeared to have resolved itself and has not reappeared.
Backup camera fails to activate instead a message on the screen appears saying 'Camera is temporary unavailable'. Without cameras it's difficult to see directly behind the car and around blind spots endangering pedestrians. This occurs at least once a week and I've started documenting the occurrences. According to dealer this is a known issue to Polestar. The dealer did update the software which has not fixed the issue. Polestar also recommended restarting the infotainment system and TCAM which takes several minutes and does not fix the issue. I've also experienced where the blind spot sensors fail to activate when the camera is unavailable and one time where the screen was stuck.
Since the latest software update, rear view camera is occasionally unavailable. I have the latest software installed on the car. Since this happens occasionally and I live about an hour away from the service center, I didn't take it to the service center. Before the latest software, the camera was going in and out when I was reversing, and this version of the software was supposed to fix the camera issues.
Recently, Polestar released a version of the onboard OS "Android Automotive" that was supposed to deal with an existing safety issue that has been reported to the federal safety agency involving the rear view camera being unresponsive/blinking. The version of software released to address this is 3.1.9. Unfortunately, under this new software, the car's camera system has become completely unavailable, with the OS displaying "camera is temporarily unavailable".
Constantly displaying camera is temporary unavailable when I go in reverse. I am short and the hatchback feature makes it so I can’t see behind me. This happens multiple times a day. 9/10 times I can guarantee I get this message when I reverse
Polestar dealer performed the software update for the recall on 7/11/2024 and the error message "Camera is temporarily unavailable" started to display again on 7/23/2024 and no backup camera image was available which is a safety concern.
Rear back up camera keeps going in / out, freezing and I have almost hit cars/people because I thought the car was stationary (screen frozen). The screen flickers constantly making backing up very treacherous.
The contact owns a 2022 Polestar Polestar 2. The contact stated that while reversing, the contact became aware that the back-up camera display had failed to display an image and was flickering on and off. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
The rear view camera system constantly switches from rear view to 360 degree view. In rear view mode the screen will go black for several seconds then back to rear camera view. This behavior can repeat for minutes until it stabilizes and then shows the rear view camera without interruption. This puts pedestrian safety at risk during the periods when the screen goes black. This has been reported by many customers in popular forum posts. My vehicle has not been inspected yet.
There are two major mechanical problems: 1. The backup camera is unreliable and dangerous. It flickers horribly while in use, often blacking out for multiple seconds at a time. 2. The automatic braking feature is overly sensitive and occasionally slams the brakes when you're trying to park, making you think you've hit something. I've asked Polestar to fix both of these issues, or to at least disable the automatic braking. No luck.
The car's rear camera freezes up for a few second and then blacks out intermittently. An error code even appears, "Camera is temporarily unavailable." I am terrified that one of my kids (or someone else) is going to run behind the car and I won't realize it because the camera is frozen. I know other owners are experiencing this, too, and it's only a matter of time until it kills someone.
The reverse camera functions intermittently, and frequently flickers or does not display an image.
While under light braking in the center lane of the highway at roughly 40MPH and 3-4 car lengths behind the vehicle in front the Automatic Emergency Braking system activated and brought the car to a complete stop. The vehicle behind was several car lengths away and had to slam on their brakes to avoid a collision. The incident caused pain to my right shoulder from the seatbelt tensioning and braking. After coming to a complete stop, the vehicle allowed me to proceed. There were vehicles in neighboring lanes, but at not point was there a situation that would warrant emergency intervention.
Vehicle is loosing sound for everything inside the car including turn signals and emergency warnings until infotainment system is restarted. Happens sporadically, usually immediately after getting into the car and multiple people in forums have reported the same issue. Even after multiple OS updates from Polestar, the issue still happens.
Polestar 2 has a series of software and hardware system failures where the dealership is not logging them asking customers that instead of leaving their car, they can take a look at it right now. The software team is then instructed to reload the 2.2 to 2.4 software as their system is not fully updating causing conflicting software packets leading to dangerous glitches. My specific PS2 has 2.3 software on it and the vehicle lane assistance package drove the car on two occasions into a bike lane. Prior to the the car had a complete system and safety failure where the car accelerated, changed lanes on the freeway to the fast last from the middle lane and then proceeded to flash hardware errors and software errors that disabled all of the safety systems from cameras, blind spot assistance, lane assistance, and more. The vehicle rapidly accelerated on it's own and changed lanes. Polestar took over 3 weeks to get a report that matches the onboard and OTA communications to order a replacement part. It happened again on the bike lane and the vehicle has been with Polestar for 4 months now as are other vehicles and it is happening to other 2022 PS2's with the lane assist and cruise control system (activated or not activated). https://patch.com/california/lakeforest-ca/tesla-crashes-garage-lake-forest-thursday This is very dangerous as when my situation occurred there was no one in the bike lane by the school nor the fast lane on the freeway (both very rare to be empty). The link above (while the link says tesla) it is a polestar of same features less seats and the driver interviewed said that their vehicle rapidly accelerated and changes lanes. Their auto-breaking system and accident avoidance did not stop the vehicle. Errors flashed on the screen and the system crashed. Polestar towed the vehicle and will has not yet provided other information. I have the VIN for that car after speaking to the other party
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Modem failed on vehicle on 02/04/222. Vehicle went in for diagnostic service on that issue on 02/14/2022. Manufacturer installed new software update which added Auto Brake part of Cross Traffic Alert is to stop the vehicle in the shortest possible distance to avoid collision and did not tell me it was added or advise how to disable it. On the morning of 2/15/2022, while using due caution and circumspection, I attempted to back into my flat, level and unobstructed residential driveway. For no reason at all, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I immediately experienced neck pain. The following morning, I pulled straight out of the same driveway and pulled "head first" into my garage. I then went to exit my garage with due caution and circumspection and with no obstacles of any nature behind my vehicle. Again, for no reason at all again, a loud noise went off and, for no reason at all, this braking system, engaged immediately. I again immediately experienced neck pain. The neck pain persisted resulting in my reporting the events to the dealership that morning and eventually the manufacturer that afternoon. I then sought chiropractic diagnosis and treatment. I was diagnosed with having experienced "whiplash" and have been undergoing treatment (at my expense) since 02/15/2022 and still have not fully recovered. Dealership advised me for the first time the afternoon of 2/15/2022 that this new breaking system was installed via a software upgrade on 02/14/2022. Dealership advised me that the new breaking system can be disabled manually on a "drive - by - drive" basis. This is dangerous because the auto must be in reverse gear to activate the time consuming 2 step disable process and operator must remember to disable during every use. Manufacturer advised me today that what I perceive to be a safety defect is "performing as designed" and that it will not be taking any remedial measures of any nature.
Parking sensors are susceptible to water getting in, causing malfunction.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2022 Polestar 2?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history