The backup camera connected to the infotainment system only works sporadically. 70% of the time it works, 25% of the time it will come back and State that the backup camera is not available, and the other 5% of the time the screen just keeps glitching. After almost a year of this issue there was a recall to correct the problem. The OTA update was applied a few weeks ago but the problem has not been corrected and still persist. This creates a huge safety risk as sometimes the screen just freezes. It is not reliable to tell if there is anything behind me for these reasons.
2022 Polestar 2 driver assistance complaints
Page 5 of 8: complaints 101 to 130 of 217, newest first, as owners wrote them.
Backup camera shows camera not avalable even after the latest update that was supposed to fix it
Multiple instances of the rear camera not appearing or improperly displaying the 360° instead of reverse camera when backing up or when the car is placed into reverse
My vehicle's rear view camera often fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rear view camera system. This occurred after the second recall was performed for the issue.
My Polestar 2 was updated to software version 3.6.4 to address an issue with the rear view camera being unavailable when moving in reverse. This was supposed to solve a Safety Recall Notice, but today was the third time since the software update was applied that I received the Camera Unavailable error. This is in response to the federal safety agency RECALL 25V‑280.
This is regarding the backup camera recall. I have updated to software P3.6.4 (the recall notice says P3.6.3 and above aren’t affected). However, the backup camera is still stuttering with extremely low frame rates and second-long lags, then switching to a black screen saying “camera unavailable”. This occurred two of the three times i have driven the car since the software update.
The rear view camera issue associated with Manufacturer Recall Number RP1056 has not been resolved after the update associated with this recall. My camera still states unavailable when putting the car into reverse. I am currently on polestar software 3.6.4
Even after updating to 3.6.4 software, the rear view camera remains unreliable. Currently the cameras are not working at all, any of them. Polestar will tell us to restart the UI and that may or may not fix the issue.
Rear camera fails to load even after recall software update. If loads sometimes will flicker/stutter/freeze
The backup camera is often reported as being temporarily unavailable. This has been an ongoing issue with the software and the latest software update was supposed to fix it and it is still occurring on my vehicle regularly.
My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This occurred after the second recall was performed for the issue.
Even after the most recent software update to 3.6.4 the ream camera only works about 60 percent of the time.
When in reverse, the center display should display a live feed of the rear view camera, but the rear view camera very often displays a "Camera is temporarily unavailable" screen, which is an extremely dangerous failure while in reverse.
Monday, June 30, 2025 at 12:58 Eastern, I backed out of my garage and my car initially showed the rear-view backup camera. Within about 5 seconds, while I was still backing out, the camera cut out completely and displayed a message about the camera being temporarily unavailable. I waited several seconds - maybe 10 - and the camera came back on. This happens a fair amount. I've received Polestar's 3.6.4 update that supposedly has a fix. Unfortunately, the new update leads to this problem occurring 90% of the time versus the previous 15%.
When I put the car in reverse, I occasionally get a blank backup camera screen with an error message that reads, "backup camera temporarily unavailable." This is a longstanding issue that Polestar has attempted to fix through software updates, including the recent 3.6.4 OTA software update offered as the technical fix for a recall specifically for this issue. My car received that software update about two weeks ago, and the unavailable camera problem has persisted.
Rear View Camera only works intermittently. Often times the display will report "Camera Not Available" when reversing. In addition, when the camera does work, the video will often freeze briefly or become choppy. The most recent recall software update which was supposed to correct this issue (3.6.4) has already been installed and the problem remains a regular occurrence.
software update 3.6.4 did not fix backup camera issue, still shows as "not available"
The reverse camera is still problematic even after software update that was supposed to fix it. “Camera unavailable” message consistently shows up while reversing. The infotainment system is dangerously slow, it can take multiple seconds between tap pin and the screen responding. This is insane for a car whose whole controls are in the screen and leads to distractions.
My vehicle's rearview camera occasionally fails to activate when I shift the transmission into reverse. Instead of displaying the camera feed, the infotainment system presents a persistent message stating, 'Camera is temporarily unavailable.' This issue significantly impairs my ability to safely maneuver the vehicle in reverse, increasing the risk of collision with objects or pedestrians due to the lack of visual information typically provided by the rearview camera system. This exists after the second recall fix for this issue was performed by a service center.
I recently got the 3.6.4 software update that was supposed to fix the recall for the constant rear backup camera issues in the Polestar 2. The problem seems to have gotten even worse after the software update. I often have to wait 1-2 minutes while sitting in reverse for the camera to sometimes come on. If it does come on, I’ll start backing up, and halfway through the maneuver, the screen often goes black and says the backup cam isn’t available at this time. If I wait maybe 30 seconds, it sometimes comes back, but I can’t just stop in the middle of the street when I’m backing out of my driveway or a parking spot. The rear windshield already has very poor visibility, so I heavily rely on the backup cam to know what’s around me. Secondarily, the audio drivers seem to constantly malfunction, so I can’t hear any beeping that might come from the rear auto-brake/sensor functionality. Can’t even hear my turn signals when the audio is malfunctioning, too. No collisions or physical damage, but backing up feels like a significant safety hazard. My alley has small kids, and I need to be able to see behind my car. When the camera just freezes midway through backing out of my driveway, I’m kind of stuck. Polestar has released software updates to “fix” this twice, and it has only remained the same or gotten worse. I really think they need to do a hardware update on the central panel, as it seemingly can’t handle many functions that need some CPU power (e.g. it can also take upwards of a minute to load the map app)
The backup camera has always been buggy but since the recent software update 3.6.4 which was supposed to fix those issues, it often doesn’t even work at all resulting in a “camera not available” error
The backup camera fails to work at times with a message: “camera is unavailable” This was supposed to be fixed in the 3.6.4 update that Polestar put out but the problem continues to persist
My vehicle was recalled (the federal safety agency Recall No. 25V‑280) and the software was updated. This is meant to fix issues with the rear camera not activating after the car is put in reverse. However this did not fix the issue. When I start the car in the morning and put it in reverse, the center console displays the message "Camera is temporarily unavailable" and the camera does not activate. This occurs about 40% of the time. Many other owners are still experiencing this issue after updating the vehicle. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
During backup the car, most of the time me the camera is temporarily unavailable.
OTA update was installed to fix backup camera issue, however this is still unresolved: Photos attached
Rear backup camera regularly does not display on center console while backing up, flickering between showing the feed, freezing on a still image and showing a black screen with a message stating “camera not available”. This is a known issue that Polestar has attempted to fix multiple times with a software update. I have updated to the most recent software version 3.6.4, which was released in part with the intent to fix this camera issue, and the issue persists.
The rare backup camera sometimes doesn’t come on when the car is put into Reverse. I am on latest software version 3.6.4
After updating the 2022 Polestar to to the latest version (3.6.4), I thought the previous issue with the rear camera being unavailable while reversing would be fixed. This is not the case. I still experience the "rear camera not available" screen while I'm actively backing out of parking lots in malls. This is still a safety hazard for me and others around me. The update did not fix the rear camera issue. The center screen fills with a "Rear camera not available" text when I shift the car to Reverse gear.
I recently received the recall notice for my 2022 Polestar 2, regarding the defective/intermittently inoperative rear/back up camera. I updated the software to version 3.6.4, which according to the recall notice, should have corrected the default, but I continue to get the "Camera Temporarily Unavailable" notice when reversing.
After the OTA update from the Polestar manufacturer, we still get the "Unavailable Reverse Camera" notification that has plagued this car for years now. The physical hardware was made to bare minimum standards and is unable to operate proficiently since adding multiple feature to the car. Most cars that are affected are the pre-facelift models with less ram in the center infotainment console. Most reliably produced by starting the vehicle in the reverse from it sitting overnight. And even more reliably produced when it needs to swap driver profiles based on the person's key, if it's not the same one used the last time it was driven.
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