2019 Subaru Ascent: false forward collision warnings

Filed Jan 25, 2026 · Driver assistance · WA · crash

I leased a 2019 Subaru Ascent (VIN: [XXX] ), which is equipped with the EyeSight driver-assist system. In the Spring of 2019, while driving in a parking lot at night with low visibility and snow, the vehicle struck a pole. Despite the imminent collision, the EyeSight system failed to engage Pre-Collision Braking or provide any audible/visual warning to alert me of the obstacle. The system did not disengage or indicate it was unavailable due to weather; it simply failed to function, resulting in a collision. Following this incident, I immediately contacted Subaru of America to report the failure. At that time, Subaru representatives denied any defect existed and stated the system was not at fault. I have recently learned that this vehicle is part of the [XXX], et al. v. Subaru of America, Inc. class action 9[XXX]), which addresses defects in the Pre-Collision Braking and Lane Keep Assist systems. Crucially, I was never notified of this class action or the associated defect by Subaru. I received no mail, email, or other communication alerting me to this safety risk or my eligibility for repair/reimbursement. I only discovered this information via a third-party news source after the settlement claim deadline of September 27, 2025, had passed. Upon contacting the Settlement Administrator and Subaru of America in January 2026, I was told that because the administrative deadline has passed, no remedy is available. Subaru is effectively refusing to address a known safety defect on a confirmed affected VIN solely due to a missed deadline that I was never informed of. I am filing this complaint to document the failure of the EyeSight system and Subaru’s failure to properly notify lessees/owners of known safety defects. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Mar 10, 2022 · Driver assistance · 26,000 miles · RI

The contact owns a 2019 Subaru Ascent. The contact stated that after arriving to his destination from driving and powering off the vehicle, the vehicle failed to restart. The vehicle required a jump start in order to restart. After the restart, the Traction Control and Anti-Collision warning lights illuminated on the instrument panel. The contact notified the local dealer of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000.

Filed Oct 6, 2021 · Driver assistance, Engine · PA

Trying to pass an 18-wheeler on PA Turnpike. Weather 68-degrees, sunny day, no precipitation. When accelerating, the vehicle began shaking. There was a stutter in engine, shaking the vehicle. Suddenly a loud bang jolted the car and the Crash avoidance system applied breaks (I was the left passing lane, at a speed of 70 mph, with more than a dozen vehicles close behind). Emergency collision warning, EyeSight warning, check engine, RAB, and numerous dash error alterts illuminated. The parking brake turned on and off without human intervention (it's computer-controlled). The engine shut off and a multiple car fishtail began behind me. Fortunately, no one was hurt. I put the car in Neutral, lurched to the side of the road, and called OnStar. Calls to the dealer have not been returned. I drive elementary children to scouts and sporting events. I can't imagine the horror had they been harmed or worse.

Filed Dec 13, 2019 · Brakes · 10,000 miles · WI

The collision avoidance system is incorrectly identifying parked cars or cars exiting the freeway in an adjacent lane as obstacles and slams on the brakes. This is happened on the interstate at highway speeds and at speeds as low as 30 MPH while traveling on a city street. I'm terrified that I am going to be rear ended when my vehicle goes from 70 to zero MPH when there is absolutely nothing in front of me but the 'safety equipment' is malfunctioning. I have been telling the dealership about it for several months with minimal response.

Filed Mar 20, 2019 · Driver assistance · 5,400 miles · MO · crash

Tl* the contact owns a 2019 subaru ascent. While driving 14 MPH in a parking lot, the contact attempted to engage the eyesight pre-collision braking system; however, it failed and the vehicle crashed into a pole. The air bags did not deploy. A police report was not filed. There were no injuries. The dealer and manufacturer were not contacted. The cause of the failure was not determined. The failure mileage was 5,400.