While driving on the highway, my vehicle suddenly lost the ability to accelerate—this is the second time this has happened, with the first incident occurring in June 2022. Each time I bring the car to the dealership, I’m told that because the issue cannot be recreated on the spot, despite codes that are warranted for the QMR to be done they’re unable to inspect or apply the WRK-21 procedure to replace the transmission under warranty. Despite this, my car consistently slips during normal driving conditions. It shudders and surges unpredictably while accelerating in traffic, creating an extremely unsafe situation. Most recently, I was driving with my children when the car failed to accelerate as I attempted to merge across four lanes of highway traffic. I had to coast until I could safely pull over. On other occasions, the vehicle has jolted forward unexpectedly, nearly causing collisions and forcing me to slam on the brakes. This issue is not only recurring—it is dangerous. I am requesting that it be taken seriously and addressed appropriately under warranty.
2019 Subaru Ascent: shudder or vibration when accelerating
8 of the 443 complaints about the 2019 Subaru Ascent describe shudder or vibration when accelerating.
- owner complaints
- 8
- of this car's complaints
- 2%
- typical mileage
- 19,330
- recalls
- 3
Shudder or vibration when accelerating by model year
- 20251
- 20242
- 20224
- 20213
- 20206
- 20198
What owners say
When trying to maintain highway speeds (65 to 70 MPH) and driving in mountainous terrain of Pennsylvania, Maryland, or New York, the vehicle will shudder as if it is loosing power. The vehicle will rapidly loose speed. No warning code is issued. The only way to solve issue is depress the pedal to increase the RPMs. Took vehicle to dealer and reported that it felt as if the CVT chain was slipping. They said they could not recreate and there was no code.
2019 Subaru Ascent purchased new. The car only has about 25,000 miles on it now. I have had several incidents when driving on a curved road about 30 miles an hour the transmission jerks and causes the whole car to shudder abruptly sevral times in a row. Also when backing up and I completely stop the car before putting into drve, it jerks and makes a load noise. I have had the car into the Subaru dealer several times for these drivetrain problems and they say they never made a repair. They say they drove it and did not find the problem. They should have taken the transmission cover off and inpected the transmision chain and componnts. There was a prwvious transmission recall and now another one. Since the dealr allowed this problem to continue the transmission probably has mechanical damge.
The contact owns a 2019 Subaru Ascent. The contact stated that while driving at various speeds, the vehicle would hesitate and shudder upon depression of the accelerator pedal without warning. The contact stated that the vehicle would resume normal operation soon after failure. The contact called a dealer and an appointment was made to have the vehicle inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced. The failure mileage was approximately 53,000.
Vehicle has continued to make squealing noise and shuddering since previous transmission recall was addressed. This has occurred at speeds from 10-75 MPH. It happens multiple times per week, sometimes multiple times each day. Vehicle run time has ranged from approximately 5 minutes to 2+ hours. Vehicle has been checked multiple times by the dealership where it was purchased, who reports that nothing is wrong with it. I have a video of this, but it cannot be uploaded.
On 24th december vehicle in motion on a highway whining noise observed and transmission disengages, RPM increased. In a few seconds transmission error message flashed in console, in addition check engine light comes on and all driver aids disabled, struggled to take control and pull off highway safely. Vehicle 20 months old less than 20,000 miles. Second instance of transmission failing after wuv07 recall completed in january 2020. !st instance of transmission failure in city streets @35mph similar behavior transmission light, check engine light and drivers aids disabled, incorrectly diagnosed by master technician as valve body failure after the wuv07 recall the fuel efficiency also dropped. A couple of days prior to 24th december contacted subaru of america about a shudder noticed observed while driving. Enclosed image has repairs related to transmission, in addition during the 2nd repair the starter also failed and starter was also replaced. In conclusion two unsafe transmission failures in motion after wuv07 recall.
Tl* the contact owns a 2019 subaru ascent. The contact received a recall notice for the federal safety agency campaign numbers: 19v856000 (engine and engine cooling) and 19v855000 (power train). The contact stated that the GPS unit was inoperable. Furthermore, while at a stop sign/light, the vehicle would accelerate when the brake pedal was depressed and there was an abnormal clunking, squeaking noise detected from the steering/suspension. Also, while driving various speeds, the vehicle shuddered and shook forward and backwards, and the driver and passenger doors made an abnormal buzzing noise. There were no warning indicators illuminated. The vehicle was taken to puente hills subaru (17801 e gale ave, city of industry, ca 91748, (626) 626-4800) multiple times and the contact was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: sr#:1-50458273772. The failure mileage was 1,000.
Cvt appears to be faulty. While driving, rpms will jump up by 1-2k, stay at that level for a second or two, then drop down. When it drops, car will shudder or accelerate. Occassionally a screeching or grinding noise is heard. This has happened multiple times, but is not predictable. It has happened on the highway at speeds if 65 and above; and it has happened on city roads at speeds of 30. It sometimes happens multiple times in one trip; or it may go a week between events. Dealership has been unable to replicate it, says if they can't replicate it then the "best case scenario" for a diagnosis is for the transmission to fail and for us to be stranded. A internet search for "subaru ascent transmission problems" reveals that this is a rare problem, but seems to disproportionately affect ascents built in august of 2018. Subaru allegedly is replacing these transmissions once problem is diagnosed, but if it's a known problem then they should replace them all proactively.
Service bulletins that may apply
- This is an update announcement regarding the TechShare & NorthStar Integration
- This Service Information Bulletin announces the availability of ThreeBond 1216J (SOA868V9640) designed for...
- This Service Information Bulletin announces the release of a new diagnostic assistance application for...
- This Announcement provides diagnostic assistance for CVT issues.
- This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when...
- This bulletin announces availability of new reprogramming files developed to address SYMPTOM 1: A jerk or...
- This bulletin provides guidance when diagnosing chain slip, judder, shudder, and hesitation concerns on...
- This Bulletin announces a correction to the diagnostic procedures for certain CVT related DTCs, including...
Related recalls
Power train: driveline: chain/belt
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
- Risk
- An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
- Remedy
- Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V‑855. Vehicles previously recalled under 19V‑855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1‑844‑373‑6614. Subaru's number for this recall is WRK-21.
Recall number 21V955000 · Recall details
Power train: automatic transmission: control module (TCM/PCM/tecm)
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The transmission hydraulic sensor may inaccurately measure the hydraulic fluid pressure.
- Risk
- If the fluid pressure is measured higher than its actual value, the hydraulic pressure will be reduced. If this occurs, the transmission drive chain may not have the proper tension, resulting in a loss of drive power and an increased risk of a crash.
- Remedy
- Subaru will notify owners, and dealers will reprogram the transmission control unit. The hydraulic sensor harness will be replaced on vehicles with certain stored diagnostic trouble codes. In addition, any vehicle confirmed to have experienced low drive chain tension will have the transmission assembly will be replaced. All repairs will be free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1‑844‑373‑6614. Subaru's number for this recall is WUV-07.
Recall number 19V855000 · Recall details
Power train: driveline: driveshaft
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain 2019 Ascent vehicles. The center support bolts for the driveshaft may loosen, possibly resulting in the front portion of the driveshaft disconnecting.
- Risk
- If the front end of the driveshaft separates, it can increase the risk of a crash.
- Remedy
- Subaru will notify owners, and dealers will replace the driveshaft assembly, including the center support brace, free of charge. The recall began July 26, 2019. Owners may contact Subaru customer service at 1‑844‑373‑6614. Subaru's number for this recall is WUI-94.
Recall number 19V519000 · Recall details
Questions about the 2019 Subaru Ascent shudder
Is shudder or vibration when accelerating a common problem on the 2019 Subaru Ascent?
8 of 443 owner complaints about the 2019 Subaru Ascent (2%) mention shudder or vibration when accelerating. The model year with the most reports is 2019.
Is there a recall or service bulletin for this on the 2019 Subaru Ascent?
There are 3 recalls and 67 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 Subaru Ascent
Battery drain 74Windshield crack 59Won't start 28CVT failure 22Slipping 18Transmission failure 16Check engine light 15Jerking 15Hesitation 14Loss of power 12Stalling 12Grinding brakes 10Warning lights 10Fire or smoke 8Fuel smell 8Knocking 6Collision warning 5Harsh shifting 5
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