Subaru windshild in my 2019 Ascent have been replaced twice in 30,000 miles due to very inadequate glass. I'm struggling to get Subaru to acknowledge their responsibility to replace this current cracked windshield with a new part, as per my reading of a settlement that they should be following [XXX] ). They are currently trying to send me to a 3rd party repair business to do the repair, but supposedly they have fixed the part on more recent versions of the car. By comparison, I had a Toyota Highlander for 11 years and never once had to replace the windshield glass. Yes, it took a beating, but never once cracked like this glass does. It's not up to the task, and clearly dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2019 Subaru Ascent: windshield cracks
59 of the 443 complaints about the 2019 Subaru Ascent describe windshield cracks.
- owner complaints
- 59
- of this car's complaints
- 13%
- typical repair cost reported
- $1,000
- typical mileage
- 14,000
- recalls
- 0
Windshield cracks by model year
What owners say
The windshield cracked with no obvious damage. The crack did not start at a chip. Cracked while not driving and no recent rock hits.
My 2019 Subaru Ascent windshield cracked from no apparent reason while driving on freeway. There was a loud bang sound and there is a circular crack quite symmetrical in the middle of the windshield. The diameter of the circular crack was ~2 inches wide. There is no hairline fracture. In recollection, it didn't feel like there was any rock or particle that ricocheted off the windshield. It felt more like it cracked on its own.
Windshield broke for no reason. Crack not associated with any damage or weather incident.
The contact's wife owns a 2019 Subaru Ascent. The contact stated that upon entering the vehicle, a crack was seen forming from above the rear-view mirror. The contact stated that there were no impacts to the windshield to cause the crack. The contact stated that the crack was expanding and extending down near the hood of the vehicle. The vehicle was not taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
The contact owns a 2019 Subaru Ascent. The contact stated that while driving approximately 60 MPH, the front windshield was struck by a small pebble kicked up by another vehicle. The contact stated that the damage was a small crack and chip on the lower section in the middle of the windshield. The contact drove the vehicle to a glass repair shop to have the chip and crack repaired. The contact stated that repair was performed; however, the windshield had started to crack at the point of the repair. The contact was advised by the glass repair shop that the windshield needed to be replaced. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
The contact owns a 2019 Subaru Ascent. The contact stated while driving at an undisclosed speed, a small rock struck the passenger’s side windshield causing a crack. On another occasion, the contact stated that she heard a pop and saw a small crack on the driver’s side windshield. The contact was unsure what caused the second crack. The dealer was contacted and referred her to a third-party windshield repair facility. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 54,000.
The contact owns a 2019 Subaru Ascent. The contact stated that the driver’s side door window cracked without warning or impact. The vehicle was taken to the local dealer where it was diagnosed and determined that the window needed to be replaced. The vehicle was repaired. The contact stated that 6-months later, while his wife was utilizing the vehicle, she noticed that the front windshield had cracked without impact or warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 50,000.
Driving when all of the sudden the front windshield cracked it started on the passenger side.
The contact owns a 2019 Subaru Ascent. The contact stated that upon entering the vehicle, he noticed a horizontal crack on the lower driver’s side windshield. The contact stated that there was no impact on the windshield to cause the crack. The contact had the vehicle repaired through his insurance company by an independent mechanic. Recently, the same failure occurred in the same spot as before. Neither the dealer nor the manufacturer had been notified of the failure. The contact stated that the failure obstructed his vision while driving. The vehicle had yet to be repaired. The failure mileage was approximately 25,000.
Windshield cracked while driving.
What component or system failed or malfunctioned, and is it available for inspection upon request? WINDSHIELD How was your safety or the safety of others put at risk? CRACKED WINDSHIELD Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Service bulletins that may apply
- This announcement is in regard to the warranty extension initiated for windshields for the models listed.
- In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited...
- This bulletin announces availability of new door window regulator assemblies and door glass run channel...
- This bulletin announces availability of new door window regulator assemblies and door glass run channel...
- In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited...
- This announcement is in regard to settlement in a class action lawsuit for vehicles that will receive a...
- This bulletin announces the design change made to the rear gate glass, it is intended to address cases of...
Related recalls
No recalls on record for this model year.
Questions about the 2019 Subaru Ascent windshield crack
Is windshield cracks a common problem on the 2019 Subaru Ascent?
59 of 443 owner complaints about the 2019 Subaru Ascent (13%) mention windshield cracks. The model year with the most reports is 2019.
How much does it cost to fix windshield cracks on the 2019 Subaru Ascent?
Owners who mentioned a price put the repair at about $1,000 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2019 Subaru Ascent?
There are 0 recalls and 8 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2019 Subaru Ascent
Battery drain 74Won't start 28CVT failure 22Slipping 18Transmission failure 16Check engine light 15Jerking 15Hesitation 14Loss of power 12Stalling 12Grinding brakes 10Warning lights 10Fire or smoke 8Fuel smell 8Shudder 8Knocking 6Collision warning 5Harsh shifting 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2019 Subaru Ascent?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history